The hotel is very well located near to the Metro station as well as a new shopping mall. The hotel has very friendly staff which directed me to a nearby supermarket. However, check-in staff lacked experience and did not handle Le Club members well. As a platinum member, I was not offered any welcome drink etc, instead I had to remind them. Nonetheless, my room request was accommodated since I made my request thru email with the reservations department.
The bathrooms have a nice view and is quite big. Rooms are also generously sized. The swimming pool had to be reached through the Spa. As usual, hotel F&B was a little over-priced and tastes so-so.
Room Tip: Request for high floors. I heard that corner rooms are much larger.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
January 21, 2013
Dear Neo2122,
Thank you for taking the time to tell us about your experience at the Pullman Shanghai Skyway. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will organie the refresh training of Le-Club program to all Front Office Officers and review our recieving process to avoid the kind of mistake happened again in the future. On the other hand, our new Executive Chef will be on board very soon and we believe that he will bring us something really good.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Chris Chen
Quality & Attitude Manager
Pullman Shanghai Skyway
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
