I will say that the Eton Hotel is one of my favorite hotels to stay in Shanghai, either for business or with my family. The Eton staff makes me feel like my family is important to them as well to me to make sure they are taken care of. Every time I come to the Eton with my family, they always make sure my special requirements for my two year old daughter ( they set up special mattress and pillows on the floor) are ready in my room before I arrive. The restaurant staff in the Eton Cafe as well as the Superbowl are always making sure the quality as well as the service is a high standard. The bellman at the door and in the hotel make sure that if I need anything they are at my disposal. My family and especially my daughter look forward when they join me when I come to Shanghai for business. With all the 5-stars so called hotels in Shanghai, I recommend the Eton.