This hotel shows that China has come a long way in customer
service and amenities. There are wonderful features of this
establishment, but customers should be aware of a few
rough spots around the edges. While the room rates are
far below those of comparable US hotels in large cities,
there are a few surprises: (1) internet is exorbitantly expensive;
daily in-room internet is 100RMB, about 12 US dollars; (2) food
options are limited; the simplest request like a sandwich or
a cup of coffee can be difficult to arrange; (3) the lunch buffet
is 20 US dollars and extremely mediocre. Otherwise my stay
has been very comfortable.

Four star hotel. Great staff, facilities. Only downside is that it's well away from everything of interest and neighborhood doesn't have a lot of character. Factor in cab rides whenever you want to go anywhere.

We spent four nights at this excellent hotel. Our room was large, well appointed, very comfortable and clean.

We paid a little extra for access to the club floor and this proved very worth while. Here we had breakfast, checked our email, enjoyed evening cocktails and canapes, and popped in for coffee whenever we wanted. All without further charge.

All the staff were always most attentive, welcoming and helpful.

By chance we were there for Chinese New Year so had the additional benefit of meeting two dragons in the club lounge as part of the festivities!

The hotel is a short taxi ride from the Shanghai Bund and city centre, fare about 35 yuan, and a short walk to a massive mall with every kind of shop and restaurant.

I booked the hotel because I were at Fudan University. I did not bother about the distance from Shanghai city centre but my trips to the Bund took usually 25/30 minutes and costs only 5 euro by taxi.

The plus of the hotel are definitely the rooms. Even standard rooms have every kind of amenity, from slippers, bathrobes, bathroom amenities, and balance to office utilities. The bed are very large and really comfortable (true the story about the 6 different types of pillows). Bathroom is very large and contains bathtub as well as separate glass shower. Internet is available in standard rooms but it does cost you 100 RMB per day; in the lobby and restaurant a wi-fi free connection is accessible.

The breakfast and dining buffets are above average with wide selection of food, but not top class and quite expansive (dining buffet is above 200 RMB). For eating, there is also a big shopping area close to the hotel (10 minutes walking).

Service in all hotel facilities is always remarkable. Indoor large swimming pool and gym are noteworthy (changing rooms, sauna and whirpool in particular).

Overall a great and comfortable hotel in the upper range of the 5 star category.