Sept. 3-8. REALLY quick ride from the local airport (like 15 minutes tops), but be sure to bring a printed map because my driver had no idea where he was going in spite of that. Beds, as some have complained, were very firm, but that is as I like it. Also, I've lived in Asia now for 2 years and the fact is this level of firmness is the norm out here, and in fact my doctor (western) told me it's actually better for your back. If you can only sleep in super soft beds warn the hotel and I'm sure they'll try to help. The Hotel has a pillow service (there were like 6 options), but you have to ask in advance for the contoured foam because it seems to be the first to get "sold out." The hotel is next door to a Carrefour shopping center which is sort of like a massive Walmart but more upmarket, and it also has a very tasty and cheap food mall. There is also a pharmacy in there, and they've got a dictionary that lists every over the counter med from every country (in english) with a translation into Chinese. We know this because my father who is elderly got a bit sick while there. On that note, the hotel was extremely helpful and had the hotel chef, a French guy, make him a special meal that would not upset his stomach. Also, my father who checked out before I did forgot his walking stick, but since he was going to be back a week later, they saved it for him. On that note, we were there for the high Jewish holidays: and if you're Jewish, its great because there are TWO synagogues within a 3 block radius (one Chabad, one Sephardi), we had been directed to the hotel by a friend who is a local because it was next to the Chabad, but while there the staff informed us that there was also a second option. All in all I found the staff really well trained and very helpful, the hotel was very nice, the all you can eat breakfast buffett was REALLY tasty (Make sure you check out ALL the options, they have it laid out really badly so you can easily miss the Japanese breakfast section or the fresh fruit table if they seat you in the non-smoking section.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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many thanks for your very kind comments of your recent stay with us.
We are indeed happy to assist our Guests which require a super soft sleep experience however an advance notice is helpful but not necessary as we are prepared to make arrangements. The Contour Pillows are indeed a popular item and as such we have increased the Stock, so henceforth we should be able to meet the demand.
Our Executive Chef was happy to assist and we have also noted your comments on the Breakfast Buffet lay-out and will make some corrections on this to ensure greater visibility of all types of food we present during all Meal periods but especially Breakfast.
We sincerely appreciate your comments we hope that we will have the opportunity to welcome you back in the not too distant future
with best regards
Rene Teuscher, General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.