Stayed in this hotel several times and I have to admit the service is simply excellent and the hotel staff is hospitable. Lobby is grand upon check in and staff were polite and quick in delivering the room keys. Lobby bar serves a good mix of alcoholic drinks as Chinese singers in cheongsam keep guests entertained. The hotel restaurant also serve a good buffet spread of international cuisines. Overall, rooms are clean with decent amenities provided for guests basic needs. Bed is comfortable and rooms are well maintained. Location wise, there is a mall beside the hotel with a big Carrefour supermarket and a decent food court serving Chinese food. Apart from that, getting to the main shopping district at Huai Hai Road and the city center by the famous bund is quite a distance. However, taxis are abundant in Shanghai and pose no problems zipping around this busy city.