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“Not a great experience” 2 of 5 stars
Review of The Seagull on the Bund Hotel

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The Seagull on the Bund Hotel
4.0 of 5 Hotel   |   No.60 Huangpu Road, Hongkou District, Shanghai 200080, China (The North Bund)   |  
Hotel amenities
Ranked #360 of 3,843 Hotels in Shanghai
New Delhi, India
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
“Not a great experience”
2 of 5 stars Reviewed November 12, 2013

We stayed in this hotel for one night during our business trip to Shanghai. The hotel is perfectly located near the Bund. To take advantage of its location,we booked rooms facing Huangpu River though it was bit costlier than city facing rooms. But, we were surprised to notice dirty carpet inside when we entered into the elevator.Carpet in the corridor and rooms was also stinky.Rooms and bathrooms were small and below average. Morning breakfast was OK as we got some good option to choose from available vegetarian dishes. We had some issues during check-out as attitude of hotel staffs was not at all guest friendly. Perhaps, the only good thing with the hotel was its location. So, I would suggest people to look for some other alternatives as there are very good hotels present nearby.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicki C, Director of Sales at The Seagull on the Bund Hotel, responded to this review, November 12, 2013
Thank you for choosing The Seagull on the Bund and your comment! We are sincerely sorry for all the disadvantages that you might have experienced during your stay. We will be the rectification of the above problems. We look forward to having an opportunity to serve you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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216 reviews from our community

Traveler rating
    32
    105
    45
    22
    12
See reviews for
15
36
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36
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed November 9, 2013 via mobile

It rwally is a shame to stay in this hotel when you are visiting a city with soooo many great hotels to choose from. I did not have much of a choice on this occasion, but I left and moved to Fraser Residence in the French Concession as soon as I could. Mouldy bathroom, smell of sewage, mosquitoes, below average staff and a general sense of being a couple of decades past it's prime. Mind you, the stained glass windows look nice and the view over the river is great, but hey, I was ready to up stocks and move on within a day.

Stayed November 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicki C, Director of Sales at The Seagull on the Bund Hotel, responded to this review, November 11, 2013
Dear Guest,
Thank you for your staying our hotel. We’re very sorry that you encountered unpleasant experience. We have reported this case to our hotel management. Your feedback will help us to continue to improve our service, and we do hope to have the opportunity to welcome you back on your next visit to Shanghai.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Olanta, South Carolina
Top Contributor
105 reviews 105 reviews
18 hotel reviews
Reviews in 41 cities Reviews in 41 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed October 31, 2013

I stayed here with a group of Americans on a study trip at Thanksgiving, 2006. We felt very comfortable and safe at the Seagull. Our visit was to examine educational practices of Chinese schools and community centers. The entire stay was 4 nights. All was clean and comfortable in the spacious rooms. We didn't eat here except for breakfast which was reasonably Western in content. There are Tai Chi performers outside on the plaza that is just outside the breakfast room. The views are superb--the Bund and skyline are spectacular from this vantage point. All plumbing was working well and easy to decipher.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicki C, Director of Sales at The Seagull on the Bund Hotel, responded to this review, November 6, 2013
Thank you for staying at The Seagull on the Bund Shanghai. We are delighted that the hotel met with your expectations. We hope to serve you again on your next visit to Shanghai.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed October 29, 2013

I just got to this hotel and it will be our one an only night. The hotel is old and the staff is rude and NOT helpful at all. The rooms are incredibly small, old, and ugly! They are in really poor state, the bed is hard, you get the feeling of being sleeping on the floor, makes you wonder why do they even bother to put something that I wouldn't call a bed. We booked this hotel by mistake, and seriously it was a HUGE mistake, the bathroom has a leek suuuupeer annoying, they DONT have WiFi! How can they call themselves a 4 star hotel! I try to get us an upgrade, and the ladies from the front desk just said that they were full, on a tuesday? They gave me the impression that they just didn't want to help us out... What kind of hotel refuses to give their guests an upgrade! We were willing to pay...
The TV doesn't work, our window view couldn't be worst. This hotel has made my first visit to Shanghai a living HELL. DONT STAY HERE. 4 stars??? The only thing I would give them is an ending point.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicki C, Director of Sales at The Seagull on the Bund Hotel, responded to this review, November 6, 2013
Thank you for your feedback and I would like to apologize for the unpleasant experience during your stay with us. This should definitely not happy and I have addressed these issues to the department heads and associates. Please accept my sincere apologize.
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Petaling Jaya, Malaysia
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
Reviews in 25 cities Reviews in 25 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed October 15, 2013

I never know that I can get a very nice view room with a very good price here!
We had a riverview room facing The Bund and Pearl Oriental Tower.

The Bund is just a walking distance and if you plan to have a cheap trip around Shanghai, you can opt for a CitySightseeing bus at The Bund area.

The receptionist here can speak English :)
Room is very clean and decorated in European style.

I will definitely come back here again!
Very good deal!

Room Tip: Ask for a riverview room, high floor.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicki C, Director of Sales at The Seagull on the Bund Hotel, responded to this review, October 20, 2013
We appreciate your recommendation of the Seagull on the Bund as the choice hotel to stay, and we certainly look forward to having you stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 14, 2013

Nothing wrong with the hotel room at all. Clean, efficient and professionally-run place, at a reasonable price considering the proximity to The Bund (10-minute walk). If you're a photographer the views are pleasant enough, but windows that don't open fully mean you have to shoot through some dingy windows if you want to get a decent angle.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicki C, Director of Sales at The Seagull on the Bund Hotel, responded to this review, October 16, 2013
Thank you for your comments and it is good to see that our hard work is paying off. Please do contact me whenever you plan to visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kauai, Hawaii
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed September 25, 2013

Chose this hotel and location for the value and the views. Shanghai itself was a thrilling experience as I tried to keep everything on a Budget. Since I arrived early, I walked from Nanjing East to the Bund, and took that all the way to the Seagull. You can see it on your left and side approaching the Bund and notice the older style building compared to other buildings in the vicinity. The staff is plentiful in the day but they lack urgency to help or assist or to be friendly. Customer Service lacks here! The great part is that the room and views of Pudong and the Bund is fantastic. It makes up for the rudeness of the staff at the Bell Desk, the front desk, and concierge. Ive always felt safe here and having couple of convenience store across the street and down the road is needed to get water, snacks, and drinks. The views at night along the River is a must!

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vicki C, Director of Sales at The Seagull on the Bund Hotel, responded to this review, September 26, 2013
Dear guest,
Thank you for choosing The Seagull on the Bund and your comment! We will strengthen the rectification of the quality of service, and strive to provide guests with quality service and experience. We look forward to having an opportunity to serve you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Seagull on the Bund Hotel

Address: No.60 Huangpu Road, Hongkou District, Shanghai 200080, China
Location: China > Shanghai Region > Shanghai > The North Bund
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#103 Best Value Hotel in Shanghai
#192 Luxury Hotel in Shanghai
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Seagull on the Bund Hotel 4*
Reservation Options:
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Also Known As:
The Seagull On Bund Hotel

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