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“Fine hotel, great view” 4 of 5 stars
Review of New Century Hotel Shanghai

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New Century Hotel Shanghai
4.0 of 5 Hotel   |   No.1111 Liyang Road, Hongkou District, Shanghai 200081, China (Hongkou)   |  
Hotel amenities
Ranked #1,227 of 4,068 Hotels in Shanghai
Venice
Level Contributor
64 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Fine hotel, great view”
4 of 5 stars Reviewed August 12, 2010

We spent three nights in this hotel and we had a pleasant stay. The room was big and clean and was situated in one of the top floors of the hotel, so we had a great panoramic view. The breakfast in the morning was good and wide.
The location of the hotel is about 30-40 minutes walking from downtown, and not so far from the TV tower and the Bund.

  • Stayed August 2009, traveled as a couple
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank JerryVenice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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96 reviews from our community

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Philippines
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 30, 2010

My husband and 2 kids stayed in New Century for 7 nights, the word "New" is very misleading. The lobby smelled like smoke due to cigarettes, the carpet in the hallways were very dirty, and the bathroom had mold in the corners. The breakfast buffet was average and definitely was not something you would want to eat for 7 days straight. The bed was rock hard.

The location was o.k. if you are looking for something that's not city center, its a five minute walk to the subway or the bus stops which makes convenient if you are looking to save some $'s by staying a bit out of the city center.

One or Two nights in this hotel is bearable but anything over i wouldn't recommend.

  • Stayed June 2010, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank MichellePhilippines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
182 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
2 of 5 stars Reviewed November 22, 2009

The grand lobby does not live up to its promise. Breakfast was a total shambles on a busy morning because of lack of seating, poor quality food and even worse service. It gave a glimpse of Communist era attitudes. When I asked where the spoons were, a woman behind a counter just pointed to the middle distance. The bread and pastries were stale.
The rooms were fine, but the broadband internet cost 100 yuan a day- far too much. many good hotels provide free internet in rooms.
Our clients reported very poor room service in terms of waiting time and food quality.

  • Stayed November 2009, traveled on business
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Rarisang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Shanghai hotels

Lincolnshire, England
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
5 of 5 stars Reviewed October 30, 2009

This review is part of our tour of China which we booked and arranged through China Direct (www.chinadirect-travel.co.uk) and travelled during 12th to 26th October 2009. Part of the package was that we always had a tour guide and taxi at our disposal, were met at all our destinations, transported to hotels and also then picked up and taken to points of interests, railway stations and airports. Not knowing any Chinese, we found this service absolutely brilliant in a country where English is not widely used or conversation is extremely difficult in the majority of situations.
The Best Western New Century Hotel, 1111 Liyang Road, Shanghai is most certainly a very good 4 star hotel in our opinion. We have stopped in many 4/5 star hotels all over the world and think 4 stars is well justified in this case. We were given room 2803 on the 28th floor which was spotlessly clean roomy, comfortable and hand a good view over the city.
Some of the negative comments I have read about this hotel make me wonder if these people are on the same planet or even stopped at the hotel I am reviewing. Do they expect every country to be the same? Do they want beefburgers and lager for every meal? I’ll agree there is a McDonalds within 50 yards of the main entrance to this hotel if you wish to use it - but better still just across the road (a further 50 yards) is an excellent Chinese restaurant, where we had really good meals on two seperate nights. The staff don’t speak English but the menu is comprehensive, is also in English and they will not like to accept tips. If you take a five minute stroll up the road there are hundreds of shops an array of different restaurants and all sorts of interesting sites to feast your eyes on.
I think the majority of Europeans go to China to experience the culture and experience something different (we certainly did) if you try to make conversation, have a smile on your face then you will find the Chinese to be extremely friendly with and fantastic sense of humour and you finish up having a great laugh with them, even though you are the butt of the joke.
We never ate in the hotel other than breakfast, which once again was extensive with everything you could imagine, (very similar to all the hotels we stopped in), only complaints I would make would be: 1. that they would not do an omelette or scrambled eggs but you could get as many fried/boiled eggs as you liked. 2. Could have done with a few more staff to clear tables and re-set them as at times it gets busy.
Also, we never used the bar facility as we would rather eat and drink elsewhere as I’m sure most travellers already know that hotel bar prices are always much, much more than a normal bar or supermarket prices.
We found the hotel to be modern, spotlessly clean in all the public areas and all the staff to be courteous, polite and efficient.

  • Stayed October 2009
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank NickGrimshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
East Yorkshire
Level Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
1 of 5 stars Reviewed July 29, 2009

This hotel is dreadful and we cannot recommend it to anyone. We also stayed here for two nights at the end of a two-week tour of China. Check-in was chaotic and slow. The hotel insists that you provide your passports but we had to struggle to get them back even several hours later.

Our room was disgusting. It smelled of smoky and musty. The sheets were damp and wallpaper was coming off the wall. The carpet was dirty and the whole place was tired and downtrodden. When we complained the reception staff weren’t bothered or helpful; they said we couldn’t move rooms because the hotel was full.

On our second day the maid took used towels and didn’t replace them. It took two phone calls and a visit to reception to get some clean ones, which arrived several hours later.

On our last night we decided to eat at the hotel. There were only six people eating and we weren’t allowed to choose where to sit until we made a fuss. The place is filthy and run-down. I can’t imagine that the hotel was full with so few diners. The menu is short and uninspiring but we were hungry after a long day’s shopping and sightseeing. There are no nearby restaurants (except for MacDonald’s) so you’ll need a taxi to eat elsewhere.

We each had an adequate caesar salad followed by the most watery and meatless “beefburgers” ever. Staff won’t let you have the draft beer that is served in the bar downstairs even though it’s on the menu and all the drinks come from the downstairs bar, so we had two small beers each (the cheapest alternative) and the bill came to over £30! How we wish we had chosen a Big Mac...

This was the worst hotel that we stayed at during our trip and we have no idea how it is rated as four-star.

  • Stayed July 2009
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank Ivan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Appleby-in-Westmorland, United Kingdom
Level Contributor
45 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
2 of 5 stars Reviewed July 28, 2009

This was our last two night stop on a two-week tour of China, and it was the worst experience by a long way. The hotel itself is quite an impressive building with spacious lobbies and great potential. However, the fabric of the place is showing fatigue and the day to day management is laughable for a hotel claiming to be four-star.
The carpet in the restaurant is absolutely filthy and in urgent need of replacement. One or two of our party ate an evening meal in the restaurant and the quality was poor. There are coffee-making facilities in the room, but they charged for the packets of coffee. Our room had none for two nights, but that didn’t stop them from trying to charge us for a packet of coffee when we checked out (18 Yuan per packet) – naturally we refused to pay it.
On the first night we had a couple of draft beers in the lobby bar. I went to reception to change some US Dollars Travellers Cheques in order to pay and the people on reception refused to change them (despite having a quoted rate for TCs on their exchange board). The girl on reception said I would have to use a bank to change them (it was 7pm at night). (Every other hotel we stayed in in China, even in the more remote provinces, was happy to change Traveller’s Cheques in the same way as hard currency). So I asked the bar waitress to charge the drinks to my room, but again this was refused because we were part of a tour group (who isn’t holidaying in China on a tour – do they get many independent fly-drive adventurers?) and had not therefore registered individually with a credit card. So in the end, I gave the waitress my credit card (there was a plastic “VISA” sign on the bar counter). After a while she returned with the card and explained that I couldn’t use it because “the credit card machine isn’t working”. Eventually I changed some pounds sterling into Yuans to keep me going.
There was a broadband connection (wired) in the room, but they wanted 1 Yuan per minute to use it. I eventually decided I would use it for a short spell, but it was academic since they refused to allow me to connect because, again, I had not got credit with them – I would have to walk down to reception and pay a 100 Yuan deposit. There was no wireless broadband in public areas – in fact no wireless at all. Every other hotel we had stayed in had either free broadband in the room, or free wireless available in public areas.
The next night there was a Happy Hour promotion in the lobby bar – big sign saying “Buy one draft beer, get one free”. So four of us decided to have a beer, again before going to dinner. We bought four large draft beers, expecting to pay the price of two beers. Clearly we had misunderstood the Chinese definition of BOGOF. The waitress brought the bill and it was for 166 Yuan, the full price for four beers. When we protested that it was Happy Hour, she came back with the explanation that the offer meant that, if you bought a large draft beer, you were subsequently entitled to a small beer free. In other words, the one you were getting free was different to the one you were buying – a whole new slant on the concept of BOGOF. To highlight the farcical nature of all of this, we asked to see the size of the glass for a small beer – they didn’t have any! Eventually, we absolutely refused to pay for anything other than two beers, and the staff reluctantly gave in and halved the bill.

  • Stayed July 2009
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank BabyBoomerCumbria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about New Century Hotel Shanghai

Address: No.1111 Liyang Road, Hongkou District, Shanghai 200081, China
Location: China > Shanghai Region > Shanghai > Hongkou , Sichuan North Road
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service
Hotel Style:
#328 Luxury Hotel in Shanghai
Price Range (Based on Average Rates):
Hotel Class:4 star — New Century Hotel Shanghai 4*
Number of rooms: 106
Reservation Options:
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Also Known As:
New Century Shanghai
Best Western Shanghai

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