This hotel is a disaster, as far as service is concerned. A genuine disgrace. The decor, location are fine. The headquarters management clearly are striving to build and manage and excellent domestic mid-to-high end chain.
Yet, all of the investment and vision and strategy is torn to pieces by the low quality and consistently poor service of the staff working here.
Here's the situation in many of the rooms -- the Air-conditioning system is broken down and doesn't function. The WIFI bandwidth is pathetically inadequate so evenings it's nearly impossible to get online and open any web pages, Chinese or foreign. To go online, you need to go to the lobby, and sit there, where signal is better. But, you won't be able to work in your room.
All Orange hotels are meant to always have free oranges on the front desk for customers. This one through the course of two days, almost never had and when asked they lie by saying "We don't have them now."
Telling lies, prevaricating are all the main methods of communication for the staff here. Customers were calling down to complain about problems with air conditioning and WIFI and all I heard the staff offering were lies -- "it will get better soon", or the more common one, "we've already told the engineering staff".
It is such a shame that the Orange brand is so badly served by the people working for it, who show zero politeness, zero in terms of professional service, only a kind of dumb and impolite excuse making.
For the steep price, this place is pure robbery. For a hotel at one-third the price, it would still never be worth setting foot in again.
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