This is a fantastic location. Near restaurants and bars and the wonderful French concession. The hotel is well kept, designed, and has excellent rooms. Being a platinum member, I was upgraded at check-in, but the greeting could have been more enthusiastic. The evening happy hour selection and setting could be better - but I understand this is not a regular SPG hotel, although the service was again, not friendly and enthusiastic. The room was outstanding, comfortable bed, great bathrooms. The garden courtyard is pretty, although there should be benches around the courtyard where people could sit and relax - maybe a cafe setting? Morning breakfast was wonderful, with an excellent selection of fresh eastern and western foods. Again - service was less than enthusiastic - staff could do with some training. As an example, the Le Meridien where I stayed at a few days later was Outstanding in service compared to Twelve.
- Official Description (provided by the hotel):
- Located in vibrant Shanghai’s cosmopolitan area, Twelve at Hengshan is surrounded by restaurants, cafés, boutiques, galleries, and restored art-deco buildings. Experience a haven of urban chic on the renowned tree-lined Hengshan Road. Traditional Chinese hospitality melds with contemporary amenities. Work out in our state-of-the-art health club, enjoy a refreshing swim in the heated indoor pool, be pampered in the spa, and savor authentic Cantonese and Western cuisines. ... more less
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