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“InterContinental Now...” 5 of 5 stars
Review of InterContinental Shanghai Ruijin

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InterContinental Shanghai Ruijin
4.0 of 5 Hotel   |   No.118 Ruijin Er Lu, Huangpu District, Shanghai 200020, China (Hengshan Road)   |  
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Ranked #31 of 3,976 Hotels in Shanghai
Certificate of Excellence 2014
Vancouver, Canada
1 review
“InterContinental Now...”
5 of 5 stars Reviewed March 18, 2013

I booked this hotel when I heard it became an InterContinental, and what a great job they have done! I spent 2 nights in the Club building, and couldn't believe I was surrounded by gardens in Shanghai. The staff were also so accommodating--a big thank you to the manager Janet and to the friendly French chef (breakfast was fabulous!) for their hospitality! We will be back soon!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INTERCONTINENTALS, Public Relations Manager at InterContinental Shanghai Ruijin, responded to this review, April 23, 2013
Dear Guest ,

Greetings from Intercontinental Shanghai Ruijin Hotel.

Thank you for taking the time to write the precious comment.

We are delighted that you had a wonderful and memorable stay at our hotel. We are also pleased to learn that everything we offered to you along your stay has exceed your expectation.

Thank you for your nice comment again, which encourages our staff to consistently do our best for our valuable guests.

Please feel free to contact me if I can be of any assistance in the future.

Best regards,

Marketing Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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297 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
4 of 5 stars Reviewed November 22, 2012

Whilst I agree there is no wi fi in the rooms I didn't see it advertised on their web site. Anyway they have LAN and its great to sit in the coffee shop down stairs over looking the garden.
No mention before of the swimming pool! Must see it at least! Built by the Brits 80 years ago in Art Deco style and beautifully restored. Warm water, helpful staff. Great gym too. Yeh, limited English and could do with more training but....
BTW the current rate is CNY 880.

Stayed November 2012, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INTERCONTINENTALS, Public Relations Manager at InterContinental Shanghai Ruijin, responded to this review, April 23, 2013
Dear Guest ,

Greetings from Intercontinental Shanghai Ruijin Hotel.

Thank you for taking the time to write the precious comment.

We are delighted that you had a wonderful and memorable stay at our hotel. We are also pleased to learn that everything we offered to you along your stay has exceed your expectation.

Thank you for your nice comment again, which encourages our staff to consistently do our best for our valuable guests.

Please feel free to contact me if I can be of any assistance in the future.

Best regards,

Marketing Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
25 reviews 25 reviews
Reviews in 17 cities Reviews in 17 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed November 4, 2012

One key thing we look for in a hotel when we travel internationally is free WiFi so that we can use our phones and ipads to plan our daily activities and find restaurants. The hotel claims it has free WiFi. This is actually not true. You cannot get WiFi in your room, you can only get it in the lobby of the main building where you check in. The 3 buildings that you actually stay in do not have any WiFi access. Any time we wanted to get on the internet we had to go to the main building. I think dishonesty on the part of a business is a great reason not to give them anymore business.
That said, the accommodations were nice enough.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INTERCONTINENTALS, Public Relations Manager at InterContinental Shanghai Ruijin, responded to this review, April 23, 2013
Dear Guest

Greetings from Intercontinental Shanghai Ruijin hotel .

Thank you for taking the time to write the precious comment through our survey.

We thank you for choosing Intercontinental Shanghai Ruijin as your preferred destination and your feedback is very much appreciated. We will share it within our team to improve the service and offer our guests the better staying experience

Please be rest assured we will do our best to make sure you will have a positive impression on our hotel on your next visit

On the behalf of the entire team, we would like to thank you again for choosing our hotel. We look forward to welcoming you back to our hotel on your next visit to Shanghai.

Best Regards,
Marketing Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed October 23, 2012

Given the number of positive reviews, I was truly unpleasant surprised at the customer service at this hotel. From the start, when it literally took about 20 minutes to check us in, we were skeptical, but optimistic. Though we requested Building I, we got Building III, which is a good distance from the main building; free wifi in the rooms was advertised online, but we come to find that wifi is only available in the main lobby of the main building, and not in fact in our rooms. And then, upon their error to charge us for breakfast, we stood at the check out counter for a good hour as we were not informed of anything that was going on, and with a lot of resistance to correct the bill. For such a highly rated hotel with a big reputation, we were incredibly disappointed. I would've sacrificed the beautiful grounds for some better customer service.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INTERCONTINENTALS, Public Relations Manager at InterContinental Shanghai Ruijin, responded to this review, April 23, 2013
Dear Guest

Greetings from Intercontinental Shanghai Ruijin hotel .

Thank you for taking the time to write the precious comment through our survey.

We thank you for choosing Intercontinental Shanghai Ruijin as your preferred destination and your feedback is very much appreciated. We will share it within our team to improve the service and offer our guests the better staying experience

Please be rest assured we will do our best to make sure you will have a positive impression on our hotel on your next visit

On the behalf of the entire team, we would like to thank you again for choosing our hotel. We look forward to welcoming you back to our hotel on your next visit to Shanghai.

Best Regards,
Marketing Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 3, 2012

This sprawling art deco property in the old French Concession is indeed a delight. We had an Executive Room in Old Building 3. The room is vast, with a bathroom to match. So many famous and influential people have stayed here over the years and to walk the same ground as them is a rare privilege. In some regards the elegance is slightly faded but this adds to it's charm. English is a little limited, but we speak enough Mandarin to get by. Don't be deterred by this though, just be patient. The property is close to many great restaurants, parks, and the super efficient Metro. We will certainly stay here again when we return to Shanghai.

Room Tip: Pay a little extra for an Executive room, you will love the space.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INTERCONTINENTALS, Public Relations Manager at InterContinental Shanghai Ruijin, responded to this review, April 15, 2013
Dear Guest ,

Greetings from Intercontinental Shanghai Ruijin Hotel.

Thank you for taking the time to write the precious comment.

We are delighted that you had a wonderful and memorable stay at our hotel. We are also pleased to learn that everything we offered to you along your stay has exceed your expectation.

Thank you for your nice comment again, which encourages our staff to consistently do our best for our valuable guests.

Please feel free to contact me if I can be of any assistance in the future.

Best regards,

Marketing Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
UK
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 11, 2012

The Ruijin Hotel is delightful! The gardens and the ground were an oasis of tranquillity in the centre of Shanghai. I can highly recommend it. All staff were very attentive and helpful and they agreed to look after some items that we had purchased pending our return nearly 3 weeks later. The food is also excellent, both breakfast and two dinners in different restaurants.
For history buffs Party Leaders, Moa Zedong, Liu Shao Qi, Zhu De, Dong Bi Wu, Zhou En Lai stayed there and Chiang Kai-shek had it as the headquarters of the Kumingtang

Room Tip: Book into the original No1 block
See more room tips
  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INTERCONTINENTALS, Public Relations Manager at InterContinental Shanghai Ruijin, responded to this review, April 23, 2013
Dear Guest ,

Greetings from Intercontinental Shanghai Ruijin Hotel.

Thank you for taking the time to write the precious comment.

We are delighted that you had a wonderful and memorable stay at our hotel. We are also pleased to learn that everything we offered to you along your stay has exceed your expectation.

Thank you for your nice comment again, which encourages our staff to consistently do our best for our valuable guests.

Please feel free to contact me if I can be of any assistance in the future.

Best regards,

Marketing Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Senior Contributor
32 reviews 32 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 4, 2012

We recently stayed at this lovely, old hotel and had a very enjoyable time. Big rooms (we had a suite), great breakfast, beautiful grounds, great staff and loads of history. Peaceful and pleasant.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INTERCONTINENTALS, Public Relations Manager at InterContinental Shanghai Ruijin, responded to this review, April 15, 2013
Dear Guest ,

Greetings from Intercontinental Shanghai Ruijin Hotel.

Thank you for taking the time to write the precious comment.

We are delighted that you had a wonderful and memorable stay at our hotel. We are also pleased to learn that everything we offered to you along your stay has exceed your expectation.

Thank you for your nice comment again, which encourages our staff to consistently do our best for our valuable guests.

Please feel free to contact me if I can be of any assistance in the future.

Best regards,

Marketing Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Shanghai Ruijin

Address: No.118 Ruijin Er Lu, Huangpu District, Shanghai 200020, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Hengshan Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#11 Spa Hotel in Shanghai
#30 Luxury Hotel in Shanghai
#31 Business Hotel in Shanghai
#34 Romantic Hotel in Shanghai
#50 Family Hotel in Shanghai
#270 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — InterContinental Shanghai Ruijin 4*
Number of rooms: 238
Official Description (provided by the hotel):
InterContinental Hotels & Resorts unveils its first China heritage hotel – the InterContinental Shanghai Ruijin – located across a 100-acre historic garden estate in the heart of Shanghai. Guests from around the world can now experience an important part of Shanghai’s glamorous early 20th-century heritage in an exclusive garden setting, while enjoying InterContinental’s world-class ‘In the Know’ service and luxury amenities. ... more   less 
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Also Known As:
Ruijin Hotel Shanghai

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