I spent two weeks in this great hotel and I was very impressed with the fantastic service the hotel offered. Apart from the location (that could not be better), the service level is what differentiates this hotel from other chain fancy hotels.
The manager gets to know each gest to assure that we are all happy with the service, and to make us feel in a more "intimate" place. Differently from a hotel with 200 rooms, this hotel offers what guests would expect from a boutique hotel. The afternoon tea with snacks, and free drinks in the evening are just small examples of what the hotel offers.
Because the manager knows each guest's needs / preferences, he can best orient his team to be proactive and constantly exceed their expectations. Some examples that we found amazing in these 2 weeks: on the birthday of one of my colleagues, the hotel prepared a "surprise cake" for him and the whole team to celebrate his birthday; when we were asking about a restaurant location, the manager walked us to the restaurant; when we asked the staff about delivery service for a restaurant, he mentioned the restaurant does not offer the service, but he promptly offered one of staff to pick up the food for me. These small attitudes made our stay so nice! This was the best service I've ever seen in a hotel!
And if you stay in this hotel, make sure you get to know Serge, the hotel manager!
- Official Description (provided by the hotel):
- Perfectly positioned in the heart of Shanghai's lively Xintiandi community, 88 Xintiandi is at the centre of style. Surrounded by exclusive boutiques, chic restaurants and historic buildings, guests can indulge in a host of dining, entertainment and shopping options.Stay in one of the property's 53 spacious rooms and suites and enjoy understated luxury and engaging pleasures, including the full-service Club Lounge including daily breakfast, afternoon tea and evening cocktail, and state-of-the-art gym. 88 Xintiandi guests can also access the spa and indoor pool within the adjacent The Langham Xintiandi.With its subtle style and alluring ambience, 88 Xintiandi boasts the intimacy and comfort of a private residence and the efficient, personal service you expect from a premium property. ... more less
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- Also Known As:
- 88 Xintiandi Executive Residence Hotel Shanghai
- 88 Xintiandi Executive Residence Shanghai