A Kuoni recommended hotel - however, not in next year's brochure!!
Very disappointing. Rooms basic, but clean and spacious, this was the only good thing about the hotel, apart from the boutique in reception which was well stocked with handmade souvenirs, or tatt as we like to call it!
Rooms on the front of the hotel very noisy from traffic outside at major crossroads.
Random fire crackers let off daily in the street for no apparent reason at 7am or earlier.
Rooms at the back of the hotel overlook a stagnant green river/stream used mainly by cats.
The restaurant attached to the hotel was called the Shatin Cafe which summed it up, they refused to allow English people, namely my mother, entry! They said no English allowed when she tried to ask to see the menu.
Breakfast appauling, served in the ballroom, and not very hygienic. Very smoky, we moved tables 3 times in one breakfast sitting to avoid the smoke billowing over us - more so than you would notice normally in a smoky environment. Also is home to the World's slowest toaster - at least 10 minutes per slice!
None of the hotel staff speak English very well. Reception was permanently staffed with trainees who didn't know what they were doing, and on average it took 4 people to assist you.
The lack of English did not stop them trying to charge my sister 7 yuan (approx 50p) for a soap dish she allegedly chipped on departure - this caused a scene on their part the size of a small international incident as my sister was escorted to reception to resolve the matter, which was then decided was not her fault, and that she wouldn't be charged.
Have never stayed in a hotel that has a list in the bedroom drawer of damage/replacement charges.
Very few places to eat locally which didn't avoid a taxi journey - in fact none! However, only about 15 minutes from some good parts of the town, for approximately £2 taxi fare.
Handy little supermarket round the corner to get breakfast supplies!
