Staying here (placed by work as we were dealing with nearby Fudan university) was one of the worst experiences of my life. Eventually I left and on own expense went to a decent hotel to recover!
First almost no one actually speaks English - they pretend to but it is all lies. I asked them to write down the kanji for Jinjiang Hotel where I had a business meeting - they had no idea where it was even tho I had looked it up on Google and shown them it on the map - and it is famous! so they simply lied and wrote wrong characters down, As a result taxi took me to wrong hotel on own initiative (Jinjiang Tower) and I missed my meeting.
Second the room was far too stuffy and warm and I had the aircon on but to no avail. Eventually I rang someone to come up and they admitted the aircon actually was not cooling at all - but every morning they left it on to pretend! I learned to switch it off as it was noisy and actually making room warmer! They suggested opening windows which I had already done then looked hopeless - this was a repeated pattern from staff.
They also cut power to room during daytime I think as several times I could not get things like lights or hairdriers to work during daytime then miraculously they worked later.
Asking for help with train and changing plane tickets was a nightmare; there is a girl on who again speaks no English and just smiles a lot; the wine in the bar is grossly over priced; the one room service meal I had was swimming in grease; and as others have said there is nowhere to sit in the lobby without paying for overpriced drinks . I had a pot of tea which cost £5! Even a London hotel would be hard pressed to charge that.
The area is horrible - next to enormous road, nowhere to eat nearby and minimal shops - as others said nearest of anything is a 10 min taxi ride away.
Finally and best of all I went for a swim to try to de stress - this is free to guests - but they insisted I bought a hairnet and towel at ludicrous price! I tried to put the items on my room bill as I had not brought a purse with me but they refused to do this. I then went in anyway and they tried to manhandle me and swore at me. After that I had had enough and checked out 2 days early.
Never ever again.
I would recommend all business or personal travellers to avoid this hotel at all costs.
ps Also some of the reviews below are clearly suspect - in particular they lie about the distance to downtown - it is 45 mins in a cab , much longer if traffic is bad as it always is in Shanghai. This is like staying in outer suburbs for anyone from UK.
- Official Description (provided by the hotel):
- Grand Mercure Baolong Hotel Shanghai is located close to major shopping areas, points of interest and cultural centres, including local attractions such as Lu Xun Park, historic Duolun Road and Fudan University. Capturing the essence of both old and newShanghai, this heritage listed hotel has 372 spacious rooms with a warm and elegant decor. Conference facilities, 3 restaurants and 2 bars make this an ideal destination for business and holiday travellers seeking convenience, comfort and luxury. ... more less
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- Also Known As:
- Grand Mercure Baolong Shanghai Hotel Shanghai
- Grand Accor Baolong Shanghai