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“Nice Hotel but lacks Customer Service” 3 of 5 stars
Review of Grand Mercure Shanghai Baolong

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Grand Mercure Shanghai Baolong
4.0 of 5 Hotel   |   No.180 Yixian Road, Shanghai 200434, China (Jiangwan / Wujiaochang)   |  
Hotel amenities
Ranked #417 of 3,741 hotels in Shanghai
allspice50
Top Contributor
51 reviews 51 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
“Nice Hotel but lacks Customer Service”
3 of 5 stars Reviewed November 22, 2012

The Baolong Hotel (Grand Mecure Hotel) in Shanghai was clean, modern and comfortable. The rooms were a generous size, well maintained and clean. It had all the standard amenities needed for the traveller. It had a beautiful lobby but not too many places to sit and rest without having to buy a drink or coffee. Service at the front desk and concierge staff were quite indifferent to downright rude - definitely lacked customer service. It is not located in the heart of Shanghai, therefore not a lot to do in the vicinity while waiting for our ride to the airport. Breakfast was good with a good selection of international dishes. I would hesitate staying here again.

  • Stayed October 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 9, 2012 via mobile

This hotel,is out of the city centre and requires a taxi to get anywhere. About 20 minutes to Nanjing Road and about 35yuan, or AU$6. Some staff were good, Kelly LI was very nice and loved to talk English and get it right. What a lovely girl however some not so good. Some on the concierge really had no idea and didnt seem to care one way or the other the same on the main desk. As an Accor member we expect a little more after paying and using Accor for so long. No wifi in rooms was also a. It unexpected and we were charged when we had to go the the lobby to get connected. What the??? Also no swim without a cap?? Cost 20 yuan but .......rooms very larger, buffet good, beer cold, wine great although the red was chilled. Overall not a bad choice as it could be worse.

Stayed September 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 29, 2012 via mobile

Unless you have business in the neighborhood, there plenty of other (and much better) hotels closer to the centre. The Grand Mercure is pretty good if you ignore the location: nice rooms, good service, good food. You have to pay additional for most amenities (eg swimming pool etc), which surprised me a little. Same with Internet, although there is a free (and unpublicized) wifi in the main atrium - sit down for a yoghurt drink on the couch with your iPad, and you'll feel quite relaxed ;) But to be honest, it is a good 15 min walk to the nearest subway stop nd then about 15-20 min to the centre, so a hotel would have to be great for me to ignore that handicap - and the Grand Mercure isn't great, it's just good.

Stayed May 2012, traveled on business
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Additional Information about Grand Mercure Shanghai Baolong

Address: No.180 Yixian Road, Shanghai 200434, China
Location: China > Shanghai > Jiangwan / Wujiaochang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#195 Luxury Hotel in Shanghai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Mercure Shanghai Baolong 4*
Official Description (provided by the hotel):
Grand Mercure Baolong Hotel Shanghai is located close to major shopping areas, points of interest and cultural centres, including local attractions such as Lu Xun Park, historic Duolun Road and Fudan University. Capturing the essence of both old and newShanghai, this heritage listed hotel has 372 spacious rooms with a warm and elegant decor. Conference facilities, 3 restaurants and 2 bars make this an ideal destination for business and holiday travellers seeking convenience, comfort and luxury. ... more   less 
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Also Known As:
Grand Mercure Baolong Shanghai Hotel Shanghai
Grand Accor Baolong Shanghai

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