Stayed here for a conference in March. Had a standard room in the new tower - very spacious, good size bathroom etc. Rooms with numbers ending 60, 61, or 62 are larger (with a tv in the bathroom) and have better views (onto the Bund) than any of the ones ending in 50-something (which look onto the Jinmao tower and the IFC building site - quite noisy).

Ate in the hotel a few times. The Chinese restaurant on the ground floor (Gui Hua Lou) is alright, food was fine, but service was really patchy - loads of mix ups with drinks, and some dishes took forever to arrive.

The Yi Cafe on the first floor has a massive breakfast and lunch buffet - avoid lunch on the weekend if you can. I turned up on Sunday and the place was packed with little children running all over the place and congregating around the pudding/dessert area.

Had tea in the lobby lounge in the new tower - nothing special. Poor selection, and very smoky.

Ordered room service - arrived promptly every time.

The gym and pool in the new wing are pretty good - reasonable selection of free weights, but not too many cardio machines.

Used the business centre a few times. It's good - you get your own semi-private open office area, but costs a fortune - printing is RMB10 per sheet and internet access is something like RMB150 per 15 minutes.

Easiest way to get to the Bund from the hotel is to take the Tourist Tunnel - really tacky and silly, but fun. The shopping mall next to the hotel has a couple of good places to eat if you get bored of staying inside - a Western pasta/smoothie place on the ground floor, and a branch of the Ding Tai Feng dumpling chain on one of the higher floors.

Overall, a good hotel if you're here for work, but probably not right for a leisure traveller.

Stayed here 1 night then checked out and into Eton Hotel. 3000 RMB a night for a smallish room which needs a bit of a refurb is over the top in my opinion especially when u can get 2 nights at the Eton with better rooms for the equivalent price including brfast and cocktails on the exec floor.

I stayed in the newer wing in the Shang for a week a year ago and this is head and shoulders above the older wing. My advice, insist on a room in the newer wing or else save your money and go to the Eton instead.

The Shangri la was decent enough hotel for the 280 a night cost...I would say with all things being equal I would stay at the Hyatt for the same cost

We were nervous about staying in Pudong because we weren't sure how easy it would be to get across the river, but it turned out that we were happy with our decision to stay at the Shangri-La. Our room had a stunning view of the Bund, which when lit up at night is beautiful. We could also see all of the river activity perfectly. It is easy to get across the river. You can take a taxi, a public ferry (easy to understand), or this thing called the Bund Sightseeing Tunnel. The tunnel is a tourist attraction and not a serious transportation method, but it is cool to see and definitely a fun way to get across the river at least once. It consists of small glass-walled pods that run on a track. The track goes from one end of the tunnel to the other, and you ride along in your pod watching a lightshow that changes from tunnel segment to tunnel segment, and hearing music and narration. Kids love it, and we adults enjoyed it too. It's fun, but too pricey to be your normal way across the river. In any event, both the tunnel and the ferry are within easy walking distance from the hotel.

There is world class dining within easy distance of the hotel, and once you are across the river it is easy to get on the subway and go wherever you want.

Our room was perfectly set up to take advantage of the incredible view. The longest wall was made up of floor-to-ceiling windows, which the bed faced. There was also a sitting area in which the sofa faced out. The closet was spacious and nicely appointed with dark woods and cupboard lights that turned on and off when you opened and closed the door.

The bathroom was pristine and large enough for two people to use easily. The bath products were Aigner and all nice.

The lobby atmosphere was very elegant, with tall women in long red dresses standing by the doors to open them for people. The front desk staff were all attired perfectly as well, with red jackets and flowered skirts for the women (I'm sorry I didn't notice what the men were wearing). These were not your everyday hotel uniforms--they looked like something I would wear to a party.

The check-in process was very smooth. We were met at the door by one of the beautifully dressed red jacket women, and she took us up to our room and conducted the entire check-in there. No standing at a desk at the Shangri-La. This was especially nice as we had just gotten off a long flight and were eager to get settled and regroup a little bit.

Breakfast in the Shangri-La was great! They had a buffet of Chinese, Japanese, and Western breakfast foods that spread throughout several rooms. There were dumplings galore, a miso soup station, eggs to order, several different kinds of smoked fish, charcuterie, pastries, a smoothie station, salads, granola... you name it. The breakfast was not cheap, but it was delicious and filling, and a great experience to boot.

The concierges were gracious and helpful, making several dinner reservations for us and also arranging tours.

I would absolutely stay here again if I were to return to Shanghai.