I travel a lot, and this is the best hotel i stay in, they remember me by name and make sure i have my favorite room with views over the Bund.
The service is excellent and the rooms are large and very comfortable.
You get your own nespresso machine and every time you come back into your room a little suprise awaits you from almonds to chocolate cake.
I stayed on my birthday and they relaised this from my passport, made me a birthday cake and delievered it with flowers to my room with a card from all the staff.
Best hotel in the world.