We stayed at this hotel because it was recommended to us by a dear friend who works for Lufthansa. From the moment we arrived at Shanghai airport we were welcomed by a friendly staff member who immediately took care of our suitcases and accompanied us to the limousine. We were impressed by the smiles of the young men at the door, wearing long black, modern coats, unlike the usual 'uniforms'. We are seasoned travelers, who have been around the world, both for business and pleasure, from Mexico to New Zealand, Africa....
We were met in the lobby by Laurens, who immediately explained us everything about the hotel and its very convenient location right at Line 2 of the subway, with easy access to the fast train to the airport. He also told us how taxis operate and which taxis not to take. Whenever we saw Laurens, he asked if he could be of any service and suggested nice restaurants and things to do and see in Shanghai.
The first evening we had drinks in the newly renovated lobby bar, where we were met by very friendly and professional young female staff. During the whole duration of our stay, staff recognized us and always smiled.
We liked the option of having the 2 very different bars, especially as we were traveling with our 26 year old son, who really enjoyed the relaxed atmosphere of the bar in the Penta hotel.
We had a very spacious and comfortable room with park view.
Very impressive is the breakfast with freshly cooked food of very high standard and with a choice for different nationalities. Overall a very enjoyable experience.