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“Good hotel. Rooms average.” 3 of 5 stars
Review of Holiday Inn Vista Shanghai

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Holiday Inn Vista Shanghai
4.0 of 5 Hotel   |   No.700 Chang Shou Road, Shanghai 200060, China (Changshou Road)   |  
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Ranked #112 of 3,843 Hotels in Shanghai
Johannesburg, South Africa
Top Contributor
107 reviews 107 reviews
56 hotel reviews
Reviews in 28 cities Reviews in 28 cities
56 helpful votes 56 helpful votes
“Good hotel. Rooms average.”
3 of 5 stars Reviewed September 5, 2013

We got to the hotel in Shanghai around midnight. Check In was quick. They upgraded the one room as I am a platinum member. Honestly, I couldn't find a single difference in the rooms so I dont know what the upgrade was all about except the free wifi.
The rooms are neat and recently upgraded but I think it was an old hotel that has been refurbished and rebranded. The bathrooms look like the regular old size of bathtub, basin and toilet. It has been refurbished, re tiled and the bathtub as been converted to a shower. The breakfast has a very limited spread for vegetarian/halaal. Cereals, yoghurt and fruits. Language is a bit of an issue but there was an Eastern European assistant in the breakfast room who understood English and made sure we were very comfortable. A wonderful asset to the hotel.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mandy l, Front Office Manager at Holiday Inn Vista Shanghai, responded to this review, September 8, 2013
Highly appreciate for your time to share your experience with us. We are happy to know that you were enjoying your stay with us! Our aim is to create a great hotel guest love. Look forward to welcoming you back to Holiday Inn Shanghai Vista!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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386 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
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English first
Baughurst, United Kingdom
Top Contributor
118 reviews 118 reviews
41 hotel reviews
Reviews in 63 cities Reviews in 63 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed September 5, 2013

This is a big chain hotel. I thought it was a bit of the beaten track but as we were bussed about that wasn't a problem.

Service was good as was breakfast. Restaurant looked OK but we ate out.

There is a convenience store adjacent to the hotel for your daily essentials.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mandy l, Front Office Manager at Holiday Inn Vista Shanghai, responded to this review, September 8, 2013
Highly appreciate for your time to share your experience with us. We are happy to know that you were enjoying your stay with us! Our aim is to create a great hotel guest love. Look forward to welcoming you back to Holiday Inn Shanghai Vista!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 19, 2013

We went with a tour and stayed here for 3 nights. Our room was very clean and decent size. The location is great. Across the building is an ATM, bars, convenient stores. I felt very safe at the hotel. The breakfast was great. They had a wide selection. I had Chinese congee every morning. The omelet was also tasty! The hotel is connected to a major mall. We went shopping and ate at the food court. You can also go the spa here too. It was a great experience. I would def stay at this hotel again!

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mandy l, Front Office Manager at Holiday Inn Vista Shanghai, responded to this review, August 20, 2013
Highly appreciate for your time to share your experience with us. We are happy to know that you were enjoying your stay with us! Our aim is to create a great hotel guest love. Look forward to welcoming you back to Holiday Inn Shanghai Vista!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Daventry, United Kingdom
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 8, 2013

A nice hotel, with friendly staff and several good resturants.

Every member of staff took the time to wish you a good morning when they saw (with sincerity)and although the hotel was not in the best location for the city centre, it was still perfectly accessible via public transport

Rooms were clean and comfortable and breakfast plentiful - you won't really demand anything else from a chain like Holiday Inn.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mandy l, Front Office Manager at Holiday Inn Vista Shanghai, responded to this review, July 9, 2013
Highly appreciate for your time to share your experience with us. We are happy to know that you were enjoying your stay with us! Our aim is to create a great hotel guest love. Look forward to welcoming you back to Holiday Inn Shanghai Vista!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 26, 2013

We have stayed at the Shanghai Vista Holiday Inn several times previously, and always enjoyed our stay. Recently we stayed there for 9 days and I think that it is time to write a review.
We stayed in a corner suite, room 1908, quiet, spacious and apparently spotless. It has an easy access to the Club Lounge (on the same floor). The bed was comfortable with choices of soft and hard pillows to ensure a good sleep. The room faces the main road, a nice view at night when it is lit up.
The hotel is not in the centre of the city, but still very conveniently located. Metro stations are nearby and several buses stop at the front of the hotel. However, taxis are extremely cheap in China, 30 yuan (about $5) can take you to the Bund, Nanjing Road or other main shopping areas. During rush hours, or on wet days, it's difficult to find a vacant taxi. Ask the concierge to book a taxi for you the night before, costing 4 yuan (less than a dollar). On your way back to the hotel, if you cannot find a taxi in the street, go to any hotel nearby and they will get you one.
The breakfast at the Club Lounge was good, plentiful, with a greater variety. We dined at the Wen Yuan Chinese restaurant once and two out of four dishes we ordered were disappointing. We dined at the Inn Place Cafe a few times and the food was much nicer: from soup (onion soup), salad, pizza to steak, all being satisfactory. If you want local Chinese food, there are many Chinese restaurants across the main road (Changshou Road), serving delicious Chinese food at much lower prices, plus no 15% service charge.
What impressed us most were the staff, especially in the Club Lounge. Carol, Catherine, Ailinna and Yuri were the best. They looked after us with genuine care and warmth. Carol brought me a glass of warm water to take with medicine as soon as she saw my medicine bottle. After that, a glass of warm water would be provided at my table every morning. My husband liked beer sticks: Carol went down to the main restaurant on the 2nd floor and brought him a handful every morning. When I had a problem to connect WiFi to my Andriad Tablet, Carol tried her best to help me. In the end, she called an IT staff member to help and then she wrote down the procedure for me to follow. All the staff there were willing to go the extra mile to help us, searching train schedules, booking a dental appointment, and much more. Nothing was too much trouble. We felt being spoiled and they also made us feel at home - a sweet home.
Such a pleasant stay was undermined by a last minute check out. On the morning of our departure, we found an overcharge arround 600 yuan . All the drinks from the mini-bar were charged including the complimentary 6 cans of soft drinks daily; a free drink voucher my husband redeemed for a can of coke at Jin Bar came to a charge of 49 yuan for iced coffee, but that bill was printed in Chinese! My husband does not understand Chinese language. It took Aillinna an hour, went up and down to get original dockets, made several phone calls to the assistance front desk manager and corrected the overcharge of soft drinks from mini-bar. I spoke to that manager as well. At last we paid 49 yuan (a very small amount) for the so called complementary drink vouncher to end the matter.
Worst of all, when we came down to the lobby, the assistant front desk manager (Valenna ?) looked at us with a snigger as if we were the people who could not afford to pay 49 Yuan.
Conclusion:
It's a nice hotel. Stay at a room on Executive Floor to have access to the Club Lounge and let those wonderful staff look after you.
Get your bills the night before departure to allow you enough time to check carefully.
To advise the house keepers to vacuum your room daily as we found they didn't vacuum the carpet during our stay although they made the room very nicely every day.

Room Tip: Room 1908 is a corner suite, quiet and large with a nice view.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mandy l, Front Office Manager at Holiday Inn Vista Shanghai, responded to this review, June 27, 2013
Highly appreciate for your time to share your experience with us. We are happy to know that you were enjoying your stay with us! Our aim is to create a great hotel guest love. Look forward to welcoming you back to Holiday Inn Shanghai Vista!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yerevan, Armenia
1 review
4 of 5 stars Reviewed June 16, 2013 via mobile

Great staff, will do anything possible to help! Nice breakfast, with a big variety of food, different cuisines, and great service. The only disadvantage is that the WiFi in the rooms is not free, but they have free WiFi in the first floor Lounge. Live piano every night after 8pm. Clean and nice pool with Sauna, steam room, and jacuzzi on the 21st floor.
Would suggest anyone who is looking for a nice Western stay, for tourists as well as business.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mandy l, Front Office Manager at Holiday Inn Vista Shanghai, responded to this review, June 17, 2013
Highly appreciate for your time to share your experience with us. We are happy to know that you were enjoying your stay with us! Our aim is to create a great hotel guest love. Look forward to welcoming you back to Holiday Inn Shanghai Vista!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2013 via mobile

First of all, good value for money just like other Holiday Inn. +10 points.

When I was waiting to be checked in, a Japanese staff took the initiative to converse with me in Chinese. +10 points.

Whenever a staff saw me in the lobby or at the corridor, they would greet me with good eye contacts and smiles. Not something I always get even in five star hotels. + 20 points.

The night before I checked out, I approached concierge to ask for distance between hotel and train station, they offered booking me a taxi which turned out to be the right thing to do. And the concierge head also took the initiative to get feedback of the hotel. + 20 points.

Now comes the part that impresses me the most. ... when I was waiting for taxi in the morning, one of the staffs was so passionate that she stood in the middle of the busy road trying to flag down the taxi for me. See picture that I took. +20 points.

If I add all that points up, 100 points.

To sum these all up, this is a hotel that cares about her customers, and they do it in a manner that is coming from their heart.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mandy l, Front Office Manager at Holiday Inn Vista Shanghai, responded to this review, June 12, 2013
Highly appreciate for your time to share your experience with us. We are happy to know that you were enjoying your stay with us! Our aim is to create a great hotel guest love. Look forward to welcoming you back to Holiday Inn Shanghai Vista!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Vista Shanghai

Address: No.700 Chang Shou Road, Shanghai 200060, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Changshou Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#97 Luxury Hotel in Shanghai
#101 Business Hotel in Shanghai
#199 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Vista Shanghai 4*
Official Description (provided by the hotel):
Holiday Inn Shanghai Vista is strategically located on Chang Shou road at the intersection of Pu Tuo, Jin An and Chang Ning districts, the hotel is only 10 minutes drive distance from City Center.Just 20 minutes drive from the Hong Qiao Airport, 55 minutes from the Pudong International Airport and 5 minutes from the Shanghai Railway station, the hotel is perfectly situated for business, sightseeing and shopping.Holiday Inn Shanghai Vista has 290 contemporarily designed guestrooms including 4 Executive floors, 6 Non-smoking floors, 59 suites and 1 Shanghai Suite.The hotel features 2 Lounges & 1 Bar. ... more   less 
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Also Known As:
Holiday Inn Vista Shanghai Hotel Shanghai
Holiday Inn Shanghai
Shanghai Holiday Inn

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