We have stayed at the Shanghai Vista Holiday Inn several times previously, and always enjoyed our stay. Recently we stayed there for 9 days and I think that it is time to write a review.
We stayed in a corner suite, room 1908, quiet, spacious and apparently spotless. It has an easy access to the Club Lounge (on the same floor). The bed was comfortable with choices of soft and hard pillows to ensure a good sleep. The room faces the main road, a nice view at night when it is lit up.
The hotel is not in the centre of the city, but still very conveniently located. Metro stations are nearby and several buses stop at the front of the hotel. However, taxis are extremely cheap in China, 30 yuan (about $5) can take you to the Bund, Nanjing Road or other main shopping areas. During rush hours, or on wet days, it's difficult to find a vacant taxi. Ask the concierge to book a taxi for you the night before, costing 4 yuan (less than a dollar). On your way back to the hotel, if you cannot find a taxi in the street, go to any hotel nearby and they will get you one.
The breakfast at the Club Lounge was good, plentiful, with a greater variety. We dined at the Wen Yuan Chinese restaurant once and two out of four dishes we ordered were disappointing. We dined at the Inn Place Cafe a few times and the food was much nicer: from soup (onion soup), salad, pizza to steak, all being satisfactory. If you want local Chinese food, there are many Chinese restaurants across the main road (Changshou Road), serving delicious Chinese food at much lower prices, plus no 15% service charge.
What impressed us most were the staff, especially in the Club Lounge. Carol, Catherine, Ailinna and Yuri were the best. They looked after us with genuine care and warmth. Carol brought me a glass of warm water to take with medicine as soon as she saw my medicine bottle. After that, a glass of warm water would be provided at my table every morning. My husband liked beer sticks: Carol went down to the main restaurant on the 2nd floor and brought him a handful every morning. When I had a problem to connect WiFi to my Andriad Tablet, Carol tried her best to help me. In the end, she called an IT staff member to help and then she wrote down the procedure for me to follow. All the staff there were willing to go the extra mile to help us, searching train schedules, booking a dental appointment, and much more. Nothing was too much trouble. We felt being spoiled and they also made us feel at home - a sweet home.
Such a pleasant stay was undermined by a last minute check out. On the morning of our departure, we found an overcharge arround 600 yuan . All the drinks from the mini-bar were charged including the complimentary 6 cans of soft drinks daily; a free drink voucher my husband redeemed for a can of coke at Jin Bar came to a charge of 49 yuan for iced coffee, but that bill was printed in Chinese! My husband does not understand Chinese language. It took Aillinna an hour, went up and down to get original dockets, made several phone calls to the assistance front desk manager and corrected the overcharge of soft drinks from mini-bar. I spoke to that manager as well. At last we paid 49 yuan (a very small amount) for the so called complementary drink vouncher to end the matter.
Worst of all, when we came down to the lobby, the assistant front desk manager (Valenna ?) looked at us with a snigger as if we were the people who could not afford to pay 49 Yuan.
It's a nice hotel. Stay at a room on Executive Floor to have access to the Club Lounge and let those wonderful staff look after you.
Get your bills the night before departure to allow you enough time to check carefully.
To advise the house keepers to vacuum your room daily as we found they didn't vacuum the carpet during our stay although they made the room very nicely every day.
Room 1908 is a corner suite, quiet and large with a nice view.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.