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“Average Hotel needs updating” 3 of 5 stars
Review of Holiday Inn Downtown Shanghai

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Holiday Inn Downtown Shanghai
4.0 of 5 Hotel   |   No. 585 Hengfeng Road(Greatwall Wing) No. 285 West Tianmu Rd(Plaza Wing), Shanghai 200070, China (Shanghai Railway Station)   |  
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Ranked #201 of 3,734 hotels in Shanghai
Coventry
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
“Average Hotel needs updating”
3 of 5 stars Reviewed November 25, 2013

We stayed in this hotel twice on a tour of China, both rooms were average at best. The beds were comfy and clean although the odd small hole in the sheets. The carpet in both rooms could do with a good clean.
Seemed like the usual boring interior you get with these chain hotels.
Breakfast wasn't bad at all, good range of food and a nice view.
The restaurant where we had dinner was fairly bland and tasteless so i'd go elsewhere as there are a good number of places close by.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mary h, Guest Relations Manager at Holiday Inn Downtown Shanghai, responded to this review, November 26, 2013
Dear Si_coventry:
Thank you very much for sharing your feedback regarding your recent stay with us at Holiday Inn Shanghai Downtown.
It is great to hear that you had an enjoyable stay with us and that our service made your stay more memorable.
In the meanwhile we take our guests comments very seriously and we would like to take this opportunity to apologize for the inconvenience caused.
Your comments about the room and dinner have been communicated with the related departments and will definately looked into.
Thank you once again for you feedback and supporting words,
Sincerely,
Daan Oostdam
Guest relations officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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Athens, Greece
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 23, 2013

As a frequent traveler I got a free upgrade to a suite on the 6th floor of the Plaza wing. Excellent sleep quality with quiet room and very little sunlight creeping in. The room was clean and very spacious, including 2 toilets, 1 shower room and 1 bathtub with a shower. Internet access in the room was bad (it was dropping packets), both using the Ethernet cable and Wifi. Breakfast was quite good and included an egg station. The dinner buffet was poor, with essentially one Western dish choice. But near the hotel you will find restaurants including McDonald's and KFC. Satisfied with the laundry service. The room decoration was nothing to write home about.

The 6th floor corridor was been renovated but this did not affect my stay.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mary h, Guest Relations Manager at Holiday Inn Downtown Shanghai, responded to this review, November 24, 2013
Dear Dimitr,
Thank you very much for your feedback regarding your recent stay with us at Holiday Inn Shanghai Dowtown.
It is great to hear that you appreciate the location and breakfast of the hotel so much.
In the meanwhile we take our guests comments very seriously and we would like to take this opportunity to apologize for the inconvenience caused.
Your comments have been communicated with the related departments and will definately looked into.
We hope this will not deter you from staying with us again!
Sincerely,
Daan Oostdam
Guest relations officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Crewe
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 19, 2013

I stayed in the hotel for 2 nights as part of a 7 day group trip to China. This was the 1st hotel and my 1st time in China and was very impressed. It had all the home luxuries and more. Great hotel lobby bar and entertainment in the evening from the singer, very relaxing. I only got to sample the breakfast, but as a western style hotel, there was a lot of choice for everyone and got to try some local delicacies to boot. The mini deserts were lovely too and a nice touch.
Bedroom was spacious and very clean along with the bathroom, nice selection of shampoo etc and a proper hairdryer to use and bathrobes and slippers. My room was facing the motel across the way, but according to my fellow travel companions who were on the railway area, this was good.
Staff I met were friendly and always a smile and welcome. My only regret is that I didn't manage to get back to the gift shop before it closed for the bargain 100 yuan tea set.
I didn't get to see/use all the facilities besides the bar and the room.
Would recommend this hotel and as a 1st time user of a Holiday Inn, I would want to try another one.

Room Tip: Great wall wing
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  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mary h, Guest Relations Manager at Holiday Inn Downtown Shanghai, responded to this review, November 24, 2013
Dear Jillsbkansas2,
Thank you very much for taking the time to share your valuable feedback regarding your recent stay with us at Holiday Inn Shanghai Downtown.
It is great to hear that you had an enjoyable stay and that our band made your stay more memorable.
we are pleased to see that you apreciated the different parts of the hotel and the service level.
We hope to be able to welcome you back soon.
Sincerely,
Daan Oostdam
Guest relations officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 11, 2013

After staying in an average hotel in Beijing, the Holiday Inn Downtown Shanghai was a lovely surprise. Beds were beautifully soft (and pillows), staff were friendly, location was perfect - close to all shopping centres, convenience stores & food/cafes/restaurants. There is a new & old wing of the hotel, separated by an underpass. I didn't visit the older wing, we stayed in the newest wing known as Plaza Wing. The rooms were modern, fresh, clean, bright and comfortable. The only issue which people may find is that the ceilings are low, doors are low, corridors are narrow & rooms are very small. You wouldn't want more than 2 people accommodated in a room. Would certainly stay here again.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mary h, Guest Relations Manager at Holiday Inn Downtown Shanghai, responded to this review, November 14, 2013
Dear Lauren K,
Thank you very much for sharing your feedback regarding your recent stay with us at Holiday Inn Shanghai Downtown.
It is great to hear that you had an enjoyable stay with us and that our staff made your stay more memorable.
We are glad that you appreciated aspects such as our location and the comfort of our rooms.
Thank you once again for your feedback and we hope to welcome you back soon!
Sincerely,
Daan Oostdam
Guest relations officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portsmouth, New Hampshire
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 10, 2013

I have stayed at this hotel for many years due to it very close proximity to the High Speed rail system. The hotel can be a mixed bag. By this if you are fortunate you can be in the Great Wall wing which has gone through renovations recently. The Plaza tower is currently going through renovations now. I just happen to be on a floor that has not been done.
This is not a hotel to stay at if you are looking for the five star experience in Shanghai. But if you are a business traveler it has all you need to be comfortable at a reasonable rate.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mary h, Guest Relations Manager at Holiday Inn Downtown Shanghai, responded to this review, November 12, 2013
Dear WWbites,
Thank you for your feedback regarding your experiences with us at Holiday Inn Downtown Shanghai.
It is great to hear from a loyal guest like you that you enjoy our service, location and fair rates.
At the moment we are indeed renovating to provide an even more comfortable accomodation in the future!
Thank you once again for your review, we hope to welcome you back soon!
Sincerely,
Daan Oostdam
Guest relations officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Senior Contributor
37 reviews 37 reviews
24 hotel reviews
Reviews in 31 cities Reviews in 31 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 5, 2013

I've recently stayed here for 2 nights with my parents. The rooms are spacious, nice and clean. Very simple, but comfortable and functional. The breakfast buffet is on the second floor and is ok. The location is good, near the subway and train station and 10 minutes by taxi from the main attractions. The staff is very helpful and polite. The only downfall was the noise in the rooms, not from the works in the others floors, but from the others guests.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mary h, Guest Relations Manager at Holiday Inn Downtown Shanghai, responded to this review, November 8, 2013
Dear Xanalgreja,
Thank you very much for sharing your feedback an supporting words with us regarding your recent stay with us.
It is great to hear that you had a enjoyable stay with us and that and that you appreciated our rooms, service, breakfast and off course the location.
We would like to apologize for the noise caused by some of our other guests.
We hope this will not deter you from choosing to stay with us again.
Thank you once again, we hopeto be able to welcome you back soon!
Sincerely,
Daan Oostdam
Guest relations officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 3, 2013

My husband and I recently stayed here for 4 nights and were quite please with the hotel.
We booked a superior queen room and when we checked in they put us in a twin room so when we requested a queen room they upgraded us to a suite which was great. Great Layout and very friendly staff.
The only downfall we found was the breakfast, we didn't find it very good but we were in China so was more aimed at their tastes. For a western breakfast you are better going to a supermarket and buying some cereal and milk for the room.
We would definitely stay here again!

Room Tip: If you can get a suite then do so, they are so comfortable!
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mary h, Guest Relations Manager at Holiday Inn Downtown Shanghai, responded to this review, November 5, 2013
Dear Samantha W,
Thank you very much for sharing your feedback regarding your recent stay with us at Holiday Inn Shanghai Downtown.
It is great to hear that you had an enjoyable stay with us and that our service made your stay more memorable.
Your comments about the breakfast have been communicated with the related departments and will definately looked into.
Thank you once again for you feedback and supporting words,
Sincerely,
Daan Oostdam
Guest relations officer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Downtown Shanghai

Address: No. 585 Hengfeng Road(Greatwall Wing) No. 285 West Tianmu Rd(Plaza Wing), Shanghai 200070, China
Phone Number:
Location: China > Shanghai > Shanghai Railway Station
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#126 Business Hotel in Shanghai
#153 Luxury Hotel in Shanghai
#177 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Downtown Shanghai 4*
Official Description (provided by the hotel):
Choose the dramatic, twin-towered Holiday Inn Shanghai Downtown for its vibrant Puxi district location and excellent rail links.The grand Holiday Inn Shanghai Downtown is a landmark in commercial Puxi district with its 2 towering wings with separate marble atrium Lobbies. High-speed CRH trains whiz to the Jiangsu Province and Beijing from Shanghai rail station, 200 metres away, and Hongqiao International Airport is a 30-minute drive. Arrive via the close North-South Inner Ring Road and use our underground parking area.It's just 15 minutes on the Ring Road to The Bund, where historic merchants' buildings line the Huangpu River. Meet in the huge Lobby of our 14-storey, tourist-orientated Plaza Wing for tours of the affluent shopping district of Xin Tian Di, 4km away. Fast trains transport you to Ming and Qing eras at water towns around Suzhou and Hangzhou, in under 30 minutes.Our 20-storey Great Wall Wing is tailored to corporate guests staying at Holiday Inn Shanghai Downtown with its top-floor Executive Lounge. Conferences take place in 2 ballrooms, one in each of tower, and Shanghai Exhibition Centre is 20 minutes by car. You can walk to the glitzy Pacific Department Store for shopping.Dim sum and seasonal hairy crab are served in Yue Garden Chinese restaurant, overlooking the courtyard between our 2 uniquely designed towers at Holiday Inn Shanghai Downtown. ... more   less 
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Also Known As:
Holiday Inn Downtown Shanghai Hotel Shanghai
Holiday Inn Shanghai
Shanghai Holiday Inn

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