Hotel staff spoke limited English, some spoke no English. I reserved a Suite for 3 people that included internet through Travelocity. When we checked in they gave us a standard room that overlooked the Bund on the 14th floor. I went back to the front desk and was told the room they gave us was a suite. Communication was difficult because the two persons at the check in spoke limited English. I finally spoke to as Asst. Manager who went to the 14th floor with me. She looked at the room and told me it was an "upgrade" because of the view. I asked her for the suite I had paid for and she moved us far, far away to a remote corner. The room we got needed renovation, the living room area had only 2 chairs and a TV that worked intermittently. The room had 2 very small bathrooms. The carpets were very dirty and there were holes in the walls from pictures being taken town. It looked like the room was in the middle of renovation. We were told it was our only option. The breakfast restaurant was very dirty. They sat us at dirty tables every morning and it was difficult to impossible to get a cup of coffee. The food was horrible at best. The concierge staff steered us in wrong directions on 2 occasions. I hope they deliberately didn't do it, it just seemed odd it happened 2 times! They had a nice lounge in the lobby area for morning coffee and late nite drinks and a 26th floor lounge that was nice for a drink late at night. The on premise massage people were horrible! Very poorly trained and the rooms were dirty. It's about 20 minute walk to the Bund, better to take a taxi.
