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“Huge Luxurious Room ~ Good Breakfast ~ Central Location” 5 of 5 stars
Review of Fairmont Peace Hotel Shanghai

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Fairmont Peace Hotel Shanghai
5.0 of 5 Hotel   |   No.20 Nanjing East Road, Huangpu District, Shanghai 200002, China (The Bund)   |  
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Ranked #3 of 3,934 Hotels in Shanghai
Brisbane, Australia
Top Contributor
104 reviews 104 reviews
33 hotel reviews
Reviews in 41 cities Reviews in 41 cities
72 helpful votes 72 helpful votes
“Huge Luxurious Room ~ Good Breakfast ~ Central Location”
5 of 5 stars Reviewed March 19, 2014

Stayed here for two nights after completing a Cruise which ended in Shanghai. 5 Star hotel, excellent location walking distance to The Bund (which means riverside). Which is beautiful to see at night lit up. Also walking distance to Shops and the Pedestrian Mall.

Room (138) was super spacious and lovely old style decor. Spotlessly Clean. Extra large bed. Bathroom had separate shower room and toilet all in the same room but with doors, 2 hand basins and a separate dressing room. Coffee machine and tea in room. We had free internet and breakfast was included. Western and Asian breakfast available, with a great variety. Chef to cook eggs for you.

A very pleasant stay, Staff were most helpful with checking flights, getting cabs, giving directions etc. Really couldn't fault this hotel. Really quite as well, even though it was centrally located in a busy area. Would definitely stay here again and recommend it to all.

Room Tip: We had a room which overlooked Nanjing Road East which is very busy, but quite and it was great for...
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Fairmont Peace Hotel Shanghai, responded to this review, March 21, 2014
Dear Robyn A,

We are absolutely delighted that you had such a memorable experience at our iconic property. I would like to extend my most sincere appreciation to you for choosing to stay with us and for also finding the time to share such positive comments.

We truly hope that you will be able to return to Shanghai and it would be our distinct pleasure to be able to host you here once again.

Kindest Regards,

George Wee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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853 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
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Sheffield
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 16, 2014

As a fan of Fairmont, this place came with high expectations and it did not disappoint.
Great food, the Jazz Band, beautiful rooms and most of all outstanding staff.
Check in was quick and easy and I was asked if I wanted to use any of my President's Club certificates (which isn't the case in some hotels in the group). Checkout was a breeze and the concierge a great help.
Thoroughly enjoyable and recommended.

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Fairmont Peace Hotel Shanghai, responded to this review, March 17, 2014
Dear Moz01,

On behalf of the entire team here I would like to extend our most sincere appreciation for you choosing to stay with us and for taking the time to share your experiences. It is great to see that you got to enjoy the charm of the Famous Jazz Band at the hotel.

I am absolutely thrilled that our colleagues were able to treat you in such a personal and engaging manner and I will look forward to thanking them and continuing to build on our service culture.

We certainly hope that you will be returning to Shanghai and we would be delighted to be able to welcome you back to our iconic property.

Kindest Regards,

George Wee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 11, 2014

No doubt that it is a fantastic western style traditional hotel in Shanghai. Most of all, the bed is a great, very comfortable. You can feel satisfaction when you look around your room every moment.
Also you can experience high standard services which you can hardly find other 5 star hotel in Shanghai.

Gym and swimming pool is not big size, but okay to enjoy with friends/family.

But in front desk, Check-in/Check-out made me tired.

Room Tip: Wonderful western style traditional hotel. If you like Jazz, there is a live jazz bar in ground floo...
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Fairmont Peace Hotel Shanghai, responded to this review, March 13, 2014
Dear KJ S,

I would like to extend very sincere thank you for choosing to stay at our iconic property during your visit to Shanghai. We are absolutely thrilled that your overall experience is one that will leave lasting memories with you.

I also appreciate your feedback on check in and out processes and I will surely share with the team to ensure we are streamlined and efficient. We are all about reading the guest in our service culture so that we can fine tune our service to best suit everyone’s needs.

We certainly hope that another visit to Shanghai will be in the future for you and we will look forward to welcoming you back.

Sincerely,

George Wee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver Island
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 11, 2014 via mobile

My husband and I recently spent several days in Shanghai at the beautiful Fairmont Peace Hotel partly to relive some family history. The hotel is perfectly located on the corner of the Bund and Nanjing Rd. I was born in Shanghai and the Peace (then the Cathay) played a significant role in my parents lives in the 1930s. The hotel was prominent in the social life of the time and and a well known meeting place. My parents and grandparents sheltered there during the historic bombing of the Bund in 1937 when many lives were lost. Today's hotel has recently undergone a magnificent renovation keeping the original Art Deco details throughout. We found our accommodation truly beautiful with attention to every detail. In addition the staff were attentive and always available. The Fairmont Peace is a unique experience and a wonderful place to stay in Shanghai.

Stayed March 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Fairmont Peace Hotel Shanghai, responded to this review, March 13, 2014
Dear DianePM,

It was an absolute privilege for our entire team to be able to welcome you back to Shanghai and back to a hotel that has had special meaning to you and your family.

I know many members of our team we able to spend time with you and your husband and we were absolutely touched with your stories and connection to this city and hotel. We certainly hope that we made you feel as special.

Please keep us posted on a return trip to Shanghai and we will be honored to have you stay with us once again.

Best Wishes,

George Wee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandeville, Jamaica
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 of 5 stars Reviewed March 11, 2014

Stayed at this hotel for 4 nights and must say it lived to the write ups. Located right across from the Bund the location is just right, to site seeing and then down the road for shopping. The service is just remarable as everyone knows your name and they are so graceous that it makes you feel at home. The Jazz bar , i suppose is as good asyou will get not being in New Orleans, but it was a good show and the crowd seemed to enjoy it , so did i. Lots of high end shops and you can find low end as well. Great.

Room Tip: Stayed in a suite and cannot complain. As good as it gets.
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  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Fairmont Peace Hotel Shanghai, responded to this review, March 13, 2014
Dear egas40,

On behalf of the entire team here I would like to extend our most sincere appreciation for you choosing to stay with us as well as for taking the time to share your experiences.

I am absolutely thrilled that our colleagues were able to treat you in such a personal and engaging manner and I will look forward to thanking them and continuing to build on our service culture.

We certainly hope that you will be returning to Shanghai and we would be delighted to be able to welcome you back to our iconic property.

Kindest Regards,

George Wee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 10, 2014

My fiance and I have stayed at many different hotels in Shanghai. Our favorite by far is the Fairmont. The rooms are luxurious and everything you would expect from a top of the line hotel. However, the thing that makes the Peace Hotel different is the staff and their "can-do" approach to everything. During our most recent stay, which included a birthday celebration, the staff went far, far out of their way to make reservations, arrange flowers and special gifts delivered to the room at my request. During more than a week of dinners, lunches, cars and special arrangements, not one single thing was done wrong.

Of special note are the Concierges, including Lilly, Tim and especially Justin who made everything easy and followed up to make sure all arrangements were satisfactory. They paid special attention to detail and spent the time to know us and recognize what we like.

Robert Cousins, the Director of Operations has a great staff there and the memories we have of our trips to Shanghai are made all the more special because of the them.

After 30 or so trips to Shanghai, this is our "go-to" place to stay in Shanghai. The location on the Bund is superb, the restaurants and bars inside the hotel and close by are the best in town and both the facilities and staff are wonderful. The Spa can arrange couples massages and such depending on your need. What is there not to like?

I strongly recommend the Fairmont Peace Hotel...especially if you plan on using the Concierge Services and enjoy top of the line service.

Room Tip: Strongly recommend upgrading to the Gold Level and taking advantage of the Concierge services...they...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Fairmont Peace Hotel Shanghai, responded to this review, March 13, 2014
Dear PaulRHouston,

On behalf the entire team I would like to sincerely thank you for taking the time to write about your experience at our property. I am absolutely delighted to see that our team took such special care of you during your stay and in particular I will ensure to personally thank Justin, Tim, Lily and Robert for their service to you.

This feedback will surely go a long way here at the property to recognize and teach our people what our service culture is all about. Taking advantage of a special occasion and finding meaningful ways to celebrate with you is truly special and I am very proud of this team.

I certainly hope that a visit back to Shanghai will be in the future for you and I hope that you can alert me to your stay so that I can greet you and ensure that everything is perfect for you once again. Until then I wish you all the best.

Best Wishes,

George Wee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed March 3, 2014

If you're looking for culture (legacy), comfort (luxury), and convenience (location) then look no further. This hotel offers the best of all three - and more! Really loved the spacious and well-appointed guestroom (bed is super comfy). Immediate access to the Bund makes taking in the sites easy. Staff is friendly and expeditious.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
George W, General Manager at Fairmont Peace Hotel Shanghai, responded to this review, March 4, 2014
Dear sdmilstead,

It was our sincere pleasure to be able to take care of you during your recent visit to Shanghai. I would also like to sincerely thank you for taking the time to share your comments with our fellow travelers.

I will certainly take pride in sharing this with the entire team and we hope that there will be a return visit in the future for you so we can show you are warm hospitality once again.

Best Wishes,

George Wee
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Peace Hotel Shanghai

Address: No.20 Nanjing East Road, Huangpu District, Shanghai 200002, China
Location: China > Shanghai Region > Shanghai > The Bund
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Shanghai
#3 Luxury Hotel in Shanghai
#3 Spa Hotel in Shanghai
#4 Family Hotel in Shanghai
#6 Business Hotel in Shanghai
#304 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont Peace Hotel Shanghai 5*
Number of rooms: 270
Official Description (provided by the hotel):
Shanghai's legendary landmark since 1929, the Fairmont Peace Hotel, overlooking Shanghai's Huangpu River and the world famous Bund, boasts a history that overshadows that of any other hotel in the Far East. With its origins dating back more than a century, this beloved landmark served as a glamorous playground for the elite of Shanghai, where every night was an extravagant gala event and veritable Parisian fashion show. After our three year meticulous restoration, the romantic history and social significance which made the Fairmont Peace Hotel a Shanghai legend has returned with its timeless grandeur - and a new and contemporary spirit. Each guestroom and suite has been luxuriously decorated with opulent furnishings and modern amenities - providing the guest with an experience that is both indulgent and exquisite. ... more   less 
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Also Known As:
Peace Hotel Shanghai

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