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“Lovely hotel in the French district.” 5 of 5 stars
Review of Jin Jiang Hotel

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Jin Jiang Hotel
4.5 of 5 Hotel   |   No.59 Maoming South Road, Huangpu District, Shanghai 200020, China (Huaihai Road)   |  
Hotel amenities
Ranked #121 of 3,976 Hotels in Shanghai
Aberdeen, United Kingdom
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Lovely hotel in the French district.”
5 of 5 stars Reviewed March 21, 2014

We spent three nights in the Jin Jiang Hotel from 15th - 18th March 2014. We were very impressed with our room which catered for all our needs. The room was spacious and the beds were extremely comfortable. The house keeping staff were amazing. The pool at the leisure centre was fab and the staff were very friendly and helpful. Breakfast offered a great selection and you never left hungry. The hotel is in an amazing location and there is a metro station just 400 yards from the hotel. The only downsides we had were no free Wi-fi in the room and the air conditioning was not working properly but neither of these spoiled our holiday in any way. The staff although they have limited English, which is to be expected as you are in China, are very helpful and try their best to communicate, we had no issues whatsoever. We thoroughly enjoyed our stay at the Jin Jiang and would recommend this hotel.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
錦江飯店, 經理 at Jin Jiang Hotel, responded to this review, March 28, 2014
Dear Catriona24210: Thank you for your great support to our hotel! We will further improve the quality of service and look forward to your next visits.
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560 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Senior Contributor
27 reviews 27 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 25, 2013

Just got back from a two week stay in shanghai at the Jin Jiang!
I enjoyed my stay very much!
Yes, the hotel is very old so there are bound to be a few cracks and stains but that doesn't make it dirty!
The staff was wonderful! I do not speak Chinese and most of the staff does not speak fluent English but they all did their best to see that I was taken care of, from the second I arrived to the moment I left!
The continental breakfast was anything but continental! They had anything you could imagine, including an omelet station and any kind of fruit or bread or pastry you could imagine!
The beds were comfy and I could honestly say that I slept like a baby for two whole weeks-it was great!

I will most definitely be returning to the Jin Jiang, whether it be for work or for pleasure!

  • Stayed November 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
錦江飯店, 經理 at Jin Jiang Hotel, responded to this review, November 25, 2013
Dear Rachelborwegen:
Thank you very much for letting us know your positive feedback during your stay with us. We are very pleased to be your home away from home in Shanghai and looking forward to welcoming you to Jin Jiang Hotel again.
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Germantown, Tennessee
Top Contributor
115 reviews 115 reviews
27 hotel reviews
Reviews in 44 cities Reviews in 44 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed November 21, 2013

Stayed at this hotel for 2 nights first week in November 2013, as part of a tour group. Fantastic Chinese family style "welcome" lunch provided. Breakfast buffet was good, but not over the top. Was able to get free WiFi in lobby only in the building away from the main building where we stayed. It was warm and stuffy in the rooms, but lobby had air conditioning on as the temps outside were unseasonably warm. We asked for air conditioning to be turned on upon our arrival, our tour guide also asked, and it never happened. It was hard to sleep because it was so hot and stuffy in the room. There were mosquitos the size of a nickel outside and in the lobby, and many of us on our tour, including myself, were bitten. We asked the second day for the air to be turned on and they said they would "try to do something". When we returned to our rooms for the evening after touring all day in warm weather, we found the air to be on in the lobby, but not in our rooms. We asked AGAIN, and they said we just needed to open the windows (no screens) for fresh air at night. We could not do that because of the mosquitos. Much to my surprise, when we returned from dinner the second night, hotel staff had come to our room and opened the window, and that was their solution to turning the air conditioning on. We then had a stuffy room with a little fresh air and mosquitos in our room. This was not a good way to start out our two week tour of China. We spent two nights in a hot, stuffy room and did not sleep well either night. I also did not think there was anything special about the location of the hotel. I would not recommend this hotel because of the poor service provided to Western guests on tour. The hotel would be OK if the weather did not require air conditioning, but I still think I would prefer to stay in another location in the city where more things were going on. This was in a quiet area geared more toward the business traveler.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
錦江飯店, 經理 at Jin Jiang Hotel, responded to this review, November 24, 2013
Dear LeslieG_8:
We do appreciate you taking the time to write a review on TripAdvisor following your visit in November of 2013 with us. We're very sorry to hear that your stay was not up to your expectations and we are able to constantly improve our level of service, please allow us a second opportunity to create the first impression that we clearly missed and we will ensure you a flawless experience on you future stays. Wish you have a pleasant trip in China.
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Asia
Senior Contributor
45 reviews 45 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 3, 2013

I reserved via Agoda and stayed for 2 nights. The allocated room at Cathay Building was pretty spacious and better than expectation. Hotel is about 5min walk to nearest station. Taxi drivers were familiar with the hotel so I didn't have much issues returning to the hotel. Housekeeping service was prompt but front desk service was mediocre and nothing much to shout about. One thing a bit strange was I didn't understand why houskeeping will place the laundry "organiser", that was hanging in the wardrobe, on the bed during evening turn down service. Also as there were a few buildings within the hotel compound and some construction works going on, I got lost when I wanted to get to the main street on my first night. Anyway, it was overall a pleasant stay.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
錦江飯店, 經理 at Jin Jiang Hotel, responded to this review, November 3, 2013
Dear chocholic:
Thank you very much for letting us know your positive feedback during your stay with us. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BH/MG/Brasil
Top Contributor
94 reviews 94 reviews
28 hotel reviews
Reviews in 40 cities Reviews in 40 cities
132 helpful votes 132 helpful votes
2 of 5 stars Reviewed October 14, 2013

I had a reservation for this hotel to stay at the Cathay Building. On arrival i was informed the hotel was full i was send to the other building- Grosvenor house. Na olg building with no front desk, just a table with na employee that speaks only chinese. My reservation was specifically for a NON smoking room. I was send to a old room, dirty carpet, bad bathroom and smelling cigarettes. I tried to talk to the lady at the lobby table but was impossible. I went to the Cathay buildind but I was informed the hotel was full for that night. I had to sleep the first night in this terrible room and i was moved to the Cathay building the next morning. A terrible night. I did not have a reservation, the hotel was already paied! At tha Cathay building everything was diferente. A very good room, modern, clean and very comfortable. Be careful with your reservation!

Room Tip: Be sure about the building you are suppose to stay!
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  • Stayed September 2013, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
錦江飯店, 經理 at Jin Jiang Hotel, responded to this review, October 16, 2013
Dear DUDU-BH:,
Thank you very much for staying with us and for the feedback on your overall experience. We have taken note of the areas where we did not meet your expectations, and would like to express our sincere apology.Thank you again for your valuable advice to our hotel. We hope you could choose our hotel again during your next visit to Shanghai.
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Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 11, 2013 via mobile

We began our first visit to China with a 5 night stay at the Jin Jiang Hotel, Cathay Gardens building. Lovely choice and we felt especially lucky due to the location in the fashionable French Quarter. Our room was clean, elegant and very comfortable. A/C worked perfectly and the bathroom was large, beautiful and well maintained.

Daily breakfast buffet was a wonderful way to start our busy days, featuring fresh fruit, western breakfast choices and a delicious array of Asian treats. We never left hungry!

Staff was friendly but not extremely fluent in English; still, all our needs were met. The lobby offers two comfy seating areas and there's a very small gift shop on site. Wifi is available for a charge in guest rooms and the business center offers for-fee services. The fitness center was closed for renovations during our stay but the location made for lovely walks, both night and day.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
錦江飯店, 經理 at Jin Jiang Hotel, responded to this review, October 16, 2013
Dear Robgre:
Thank you very much for letting us know your positive feedback during your stay with us. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, VA
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 10, 2013

Other than location and style it is not a tourist friendly hotel. Front office staff could hardly speak english, concierge very unhelpful ( zero english) - Lobby has no furniture. It advertises "Free Wi-Fi" it is false. It does not have Wi-Fi in the rooms and Wi-Fi in the lobby did not function for the 3 nights we were there, in-spite of three different Managers assurance. Ultimately we were redirected to us to use the computer in the business center, staff of which were extremely unhelpful, irritated and unfriendly. I was told by one manager (Mr. Wang Yu) to use Wi-Fi facility on the executive floor. Wi-Fi dint function there either (Ms. Jenny Zhang). Ultimately after a couple of hours of tribulation, I gave my iPad to the Manager who gave up and said he was sorry but their Wi-Fi was not functional. I used free Wi-Fi at a nearby coffee shop.
My "deluxe" Room was shabby, with worn-out and scratched furniture, old analogue TV, torn wall paper. (have taken pictures). Had toothbrush, and other toiletries but again old-fashioned hair dryer with no controls. Breakfast was ample, served on the second floor which has various levels making it a safety hazard. The service was very slow, impersonal (waited 15 minutes for refill of yogurt) and clumsy.
Gate 1 brings a lot of American tourists here. My advise is to choose alternate hotel till this hotel makes substantial improvement.

Room Tip: Ask questions and get all information in writing before you agree to stay here. Particularly ask i...
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  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
錦江飯店, 經理 at Jin Jiang Hotel, responded to this review, October 16, 2013
Dear zeeman1943,
Thank you for taking the time to provide us with your using WiFi experience in JinJiang Hotel Shanghai, We have taken serious note of this incident and have brought it to the attention of the hotel management concerned for the necessary action to be taken.
Depending to these photos which you put on the website, we unable to recognize this is our hotel room, as we have the desire to elaborate more on the details and our actions, we shall take this opportunity to contact you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jin Jiang Hotel

Address: No.59 Maoming South Road, Huangpu District, Shanghai 200020, China
Location: China > Shanghai Region > Shanghai > Huaihai Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#102 Business Hotel in Shanghai
#109 Luxury Hotel in Shanghai
#177 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Jin Jiang Hotel 4.5*
Number of rooms: 442
Official Description (provided by the hotel):
The Jin Jiang Hotel Shanghai is one of the most prestigious five-star hotels in the downtown Shanghai with a profound history of 80 years. ... more   less 
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Also Known As:
Jin Jiang Shanghai
Jin Jiang Hotel Shanghai
Hotel Jin Jiang
Jinjiang Hotel Shanghai

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