The only real complaint i have about this hotel is the hard bed. This is only the second time I have stayed in a Hyatt (the other time being the Hyatt Regency in Sha Tin, Hong Kong) and both hotels had hard beds. Is that a Hyatt thing? Or a Chinese thing? I don't know but everything else about this hotel was fantastic. Truly amazing views, upgraded to a suite on 83rd floor which was bigger than the first flat I owned. For some reason they thought we were on honeymoon so we got roses and wine. The club level was great for the evening snacks and drinks but breakfast was a little disappointing. Just continental available and no sign of a toaster to make toast. Afternoon tea was also disappointing. I sat one afternoon and had 3 pots of tea (which was great) but no cakes to go with it! Just cookies. Thats not real afternoon tea! Its just.......tea. The pool is fab as well with nice sauna,steam room and jacuzzi in the changing rooms. My husband did not like his massage much but it was the cheapest massage he has ever had in a hotel. Hotel is on pudong side - dont let the location put you off because it is on the 'wrong side'. Taxis are really really cheap and the great metro system and bund sightseeing tunnel are less than a 10 min walk away. The german pub on the river (just in front of the shangrila) was good - we had walked along the riverside in the freezing snow and it was like a mirage appearing before our eyes. The noodles in the Grand Cafe (in the hotel) were also excellent.