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“Fantastic stay apart from the hard bed” 5 of 5 stars
Review of Grand Hyatt Shanghai

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Grand Hyatt Shanghai
5.0 of 5 Hotel   |   Jin Mao Tower, No.88 Century Avenue, Pudong New Area, Shanghai 200121, China (Lujiazui)   |  
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50% off the 2nd night
Ranked #15 of 3,985 Hotels in Shanghai
Certificate of Excellence
Edinburgh, United Kingdom
Level Contributor
75 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Fantastic stay apart from the hard bed”
5 of 5 stars Reviewed February 16, 2010

The only real complaint i have about this hotel is the hard bed. This is only the second time I have stayed in a Hyatt (the other time being the Hyatt Regency in Sha Tin, Hong Kong) and both hotels had hard beds. Is that a Hyatt thing? Or a Chinese thing? I don't know but everything else about this hotel was fantastic. Truly amazing views, upgraded to a suite on 83rd floor which was bigger than the first flat I owned. For some reason they thought we were on honeymoon so we got roses and wine. The club level was great for the evening snacks and drinks but breakfast was a little disappointing. Just continental available and no sign of a toaster to make toast. Afternoon tea was also disappointing. I sat one afternoon and had 3 pots of tea (which was great) but no cakes to go with it! Just cookies. Thats not real afternoon tea! Its just.......tea. The pool is fab as well with nice sauna,steam room and jacuzzi in the changing rooms. My husband did not like his massage much but it was the cheapest massage he has ever had in a hotel. Hotel is on pudong side - dont let the location put you off because it is on the 'wrong side'. Taxis are really really cheap and the great metro system and bund sightseeing tunnel are less than a 10 min walk away. The german pub on the river (just in front of the shangrila) was good - we had walked along the riverside in the freezing snow and it was like a mirage appearing before our eyes. The noodles in the Grand Cafe (in the hotel) were also excellent.

  • Stayed February 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,635 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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  • Italian first
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English first
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed February 2, 2010

This is one of the best hotels in Asia, if not the world. Use to be the tallest hotel in the world. I checked in on the 83rd floor! Lounge is located on the 101 floor!

Stayed June 2008, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed January 22, 2010

The Grand Hyatt on Century Blvd in Pudong, Shanghai lives up to the high standards of the Hyatt group of hotels. My trip started off with the hotel driver and I misconnecting at the somewhat chaotic Hongqiao airport. However, the person at the information desk was able to quickly located the hotel rep who was at the other end of the arrival hall.

My room was spacious if a little dark. You could tell that the hotel was already behind the times in terms of in-room entertainment and heating system. I assume that there would be an I-Pod connection to a radio, as there is at the Hyatt on the Bund. (I had stayed at the Hyatt on the Bund soon after it's opening two years ago, so it may be a little unfair to compare a hotel 10 years older with Hyatt's new offering.) The tv, although perfectly adequate, was not flat screen. The bell boy who showed me my room explained that they are now upgrading the rooms to include an I-Pod dock.

I like a cool room in the winter, so I did not mind the heating system slowing down in the middle of the night. However, my colleagues complained about the coldness of the room.

The bed, pillows and linens were all top notch.

I felt that the quality of the amenities in the bathroom were not up to Hyatt's standards, especially the toilet paper and shampoo/body wash, however, I did appreciate the amenities kit containing a variety of useful items.

I would also appreciate the option of not having all the towels in the bathroom laundered daily. It is a tremendous waste of resources and completely unnecessary.

The service at all stations was excellent. The staff was always present, helpful and flexible in the restaurants. I was very impressed by everyone's excellent English skills and excellent customer service attitude.

I had the opportunity to eat at the lobby restaurant, Japanese and Italian restaurants, all of which were excellent and authentic. The breakfast buffet is sumptuous but expensive, more suited for a leisurely vacationer than a businessperson. On the other hand, the bar on the 56th floor was small and smoke filled.

The free offerings during "Happy Hour" at the Executive Club on the 83rd floor were varied and excellent.

My colleagues said that the health club was good, especially the swimming pool.

I did not have a chance to visit the Park Hyatt across the street, but I heard that this hotel is tremendous. Still, I thoroughly enjoyed my stay at the Grand Hyatt and hope that I have an opportunity to stay there again.

  • Stayed January 2010, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed January 20, 2010

This is a lovely hotel with some spectacular views (if you get a smog-free day). The rooms are spacious, comfortable and quiet and the staff are everywhere and all speak excellent English. In fact, if I were to criticise the hotel at all, it would be that there were too many members of staff - every time you step out of the lift or turn a corner there's a member of staff there extending their hand in the direction you should follow. It got a bit annoying but only slightly.
There are several restaurants - although we didn't use them - and at least 3 bars. Kids are permitted in the Piano Bar but not the others. The views from the Cloud Bar are fantastic but be warned, the prices are sky-high also. In fact, all of the bars are expensive. If you're looking to have a couple of relaxing drinks there are one or two nice bars in the World Financlal Centre building across the road at much cheaper prices.
The hotel also boasts a swimming pool, this was very popular with my daughter as the pool was always quiet.
When we visited a new hotel was being built directly across from the front entrance. It looked as though they were just progressing beyond the foundations stage and the hotel was scheduled to rise higher than the Hyatt so you can judge for yourself how long construction may take. There was a fair bit of construction going on all around, mostly aimed at the Expo mid-2010 but I can't say we were particularly bothered by the noise even though they did seem to be working 24 hours a day.
To sum up - excellent service, very nice hotel, very comfortable but rather expensive. All you would expect from a Hyatt really but at least you won't be disappointed.

  • Stayed December 2009, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Dallas, Texas
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed December 28, 2009

I have traveled all over the world and stayed in some of the finest luxury hotels from the Ritz to the Imperial Palace, The Grand Hyatt is like no other from the standpoint of just being in Shanghai and from a hotel experience. First let me say that Shanghai is like New York x 10 with Las Vegas thrown in. Its building and massiveness are just unimaginable until you have actually seen it. The Grand Hyatt provides that experience like no other in Shanghai. The hotel begins at the 54th floor and goes up to the 87th. You can actually find some good rates on line, but for the money, upgrade to the corner river deluxe rooms. Especially the rooms that are ending in 15, like 6015....they offer on a clear day unparrelled views of the city and river. Upgrading to the club level gets you free breakfast, which is quite good, free drinks in the evening and use of the gym. The piano bar is great as well as the plaza club. Be sure not to miss the spiraling atrium as well. The cloud bar is so high up on 87 that you feel like you are in a plane. The hotel is close to line 2 metro that will get you to all of the major spots in Shanghai and about a 10 minute (5 dollar) cab ride to old town or just about anywhere as cabs in Shanghai are very cheap...a little crazy but cheap! Just don't look.
The Westin is a beautiful hotel but there is much construction going on and you do not get the views. The Merdian is nice but none of these compare to a stay at the Grand Hyatt as I have been to all. The bathroom tub is surrounded by glass in the corner rooms and you feel like you are taking a bath in the sky! The beds are great and real TV! There is a ton of staff and they all speak English very well. I had a couple of request and they were all done promptly.
Bottom line is it is not just a hotel but a true experience. If I return to Shanghai I would stay here in a heart beat.

  • Stayed December 2009, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Manchester, New Hampshire
Level Contributor
50 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed December 26, 2009

Great lobby, super restaurants. Enjoy a drink and dessert in the hotel piano bar. Walking distance to the Bunn and many tourist sights. The hotel is in one of the tallest buildings in the world, plus it's on the PuDong side of the river.

Stayed October 2008, traveled on business
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SF bay area
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed December 25, 2009

I've stayed in this hotel twice now. Rooms are excellent, spectacular views. Service is excellent, staff speaks perfect English. View varies some. My room on 72nd floor had floor to ceiling windows. Room on 75th floor had somewhat obstructed windows (even though it was a higher grade "club" room). Location is about a 1/2 mile walk from nearest subway. Restaurants are good but expensive.

  • Stayed September 2009, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Shanghai

Address: Jin Mao Tower, No.88 Century Avenue, Pudong New Area, Shanghai 200121, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Lujiazui , Lujiazui
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Shanghai
#15 Luxury Hotel in Shanghai
#18 Romantic Hotel in Shanghai
#18 Family Hotel in Shanghai
#246 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Shanghai 5*
Number of rooms: 555
Official Description (provided by the hotel):
Crowning the prestigious 88-storey Jin Mao Tower, the hotel begins on the 53rd floor and rises to the 87th floor. The 555-room Grand Hyatt Shanghai is located in the centre of Lujiazui, Pudong’s business and financial area. As Hyatt International’s flagship property in China, Grand Hyatt Shanghai caters to the international business traveller by offering a style of service and range of facilities that are second to none.Jin Mao Tower was developed by China Jin Mao Group Co. Ltd, and designed by world-renowned architects, Skidmore, Owings and Merrill of Chicago, and soars to a height of 420.5 metres (1,380 feet). The most dramatic architectural feature of the tower is a 33-storey atrium inside Grand Hyatt Shanghai, starting on the 56th floor. The interior design of the hotel is by Bilkey Llinas Consulting of Palm Beach, Florida.Featuring contemporary art deco touches combined with traditional Chinese imagery, the guestrooms are spacious and all have stunning views of Shanghai. All guestrooms have complimentary broadband and wireless Internet access, CAT 5 high-speed modem computer dataports, two-line telephones and a voicemail message system. The oversized bathrooms are appointed with separate baths and showers, feature high-tech shower-towers with three shower heads and have heated mirrors in the shower cubicle (convenient for shaving while you shower), clear glass sinks and double-sided wardrobes. The hotel has seventeen Grand Suites, seventeen Grand Riverview Suites, eight Diplomat Suites, two Presidential Suites and one Chairman Suite. Exclusive Grand Club accommodation is provided at the top of the hotel, ideal for business travellers seeking an even higher level of personalised service. An all-day concierge is provided to guests that can also enjoy complimentary continental breakfast, evening cocktails served with deluxe hors d’oeurves and coffee and tea in the comfort of the private two-storey Bund View Grand Club Lounge. An executive boardroom is available for Grand Club guests.Located on lobby level 54, Grand Hyatt Shanghai’s Business Centre provides a full range of office equipment and confidential secretarial services, such as translation, printing and parcel wrapping. Business cards can also be printed and delivered. The Business Centre also offers private work areas for rental on an hourly or daily basis and a conference room seating up to ten people. To allow for differences in international time zones, the Business Centre is open 24 hours a day, seven days a week.To wind down after a day of hectic business dealings, the business traveller can appreciate Grand Hyatt’s fitness and recreational facilities that are located on level 57, namely Club Oasis. In addition to comprehensive health club facilities and spa treatments, guests can enjoy swimming in the sky pool while enjoying the breathtaking panorama of the Shanghai skyline.Grand Hyatt Shanghai offers the business traveller an extensive selection of restaurants and bars to enjoy and entertain in. Facilities include Canton restaurant, ON56 (a collection of eateries on level 56 featuring Kobachi Japanese restaurant; Cucina, an Italian restaurant serving brick-oven pizzas; The Grill, offering the freshest seafood and succulent prime-grade meats; Patio, a lounge at the base of the 33-storey atrium; and Wine Bar, offering the most extensive wine selection in town). Grand Hyatt Shanghai is also home to the Sky Lounge Cloud9, a favourite for night owls on the 87th floor; Piano Bar located on level 53 of the Jin Mao Tower, offering breathtaking views of the city; Grand Café, a 24-hour restaurant with buffets; Food Live, a food court with five Asian and Western counters and a casual Chinese restaurant; and Club Jin Mao located on the 86th floor. Club Jin Mao is Shanghai’s most prestigious Shanghainese restaurant and offers the finest facilities for entertaining and relaxation. It's exquisite and authentic cuisine and highly personalised services are available to the public. The hotel’s extensive event and conference facilities include the Grand Ballroom for 1,200 people, the Crystal Ballroom for 750 people and thirteen separate meeting rooms. State-of-the-art multimedia and video conferencing are also available.Located in the prosperous Pudong business district, Grand Hyatt Shanghai is just ten minutes from The Bund, the city’s famous waterfront showcasing turn-of-the-century architectural masterpieces and the Yu Yuan Garden. Shanghai Hong Qiao International Airport is a 30-minute drive and Grand Hyatt Shanghai is the closest five-star hotel from Pudong International Airport, approximately 45 minutes away. ... more   less 
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Also Known As:
Grand Hyatt Shanghai Hotel Shanghai
Shanghai Grand Hyatt
Hyatt Shanghai
Shanghai Hyatt

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