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“Outstanding service, food and views/location - club floor excelent” 5 of 5 stars
Review of Grand Hyatt Shanghai

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Grand Hyatt Shanghai
5.0 of 5 Hotel   |   Jin Mao Tower, No.88 Century Avenue, Pudong New Area, Shanghai 200121, China (Lujiazui)   |  
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Ranked #15 of 3,976 Hotels in Shanghai
Certificate of Excellence
England
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
“Outstanding service, food and views/location - club floor excelent”
5 of 5 stars Reviewed August 30, 2013

We stayed 4 nights on the 77th floor with a view of the bund/pearl tower and river. The room and bed were very good. We were on a club floor with access to the club lounge. The staff here were exceptionally focused on the customer and the overall experience. the breakfast was good but the evening cocktails and canapes were top quality.
Location is very convenient and the bell boys are more than helpful when you wish a taxi

Thank you Club floor team - you made our stay very special

we have stayed at Grand Hyatt's all over the world and we always have a good experience but you guys are the best.

Room Tip: pay the extra and book a club floor room
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
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  • Chinese (Simplified) first
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English first
Daventry, United Kingdom
Top Contributor
52 reviews 52 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed August 28, 2013

This hotel is without doubt one of the best I've stayed in. Luckily it is used for a yearly conference therefore I do not have to pay otherwise I might not give all 5 stars. The views are incredible and the staff are polite, friendly and from all over the world. This can be relief as my Mandarin is limited to hello and thank you. Cannot comment on the food as we went out most nights. Having auto shut black out blinds meant a perfect nights sleep which is what was most important to me this time. Breakfast is amazing too!

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
52 reviews 52 reviews
24 hotel reviews
Reviews in 34 cities Reviews in 34 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 26, 2013

The views from this hotel are unbelievable. I couldn't believe my eyes as I was having breakfast in the glass room on one of the top floors. You can clearly all of shanghai with its majestic skyscrapers. The rooms were very comfortable, beds and bathroom are gorgeous. The only bad thing was the room service. The food was really average, I expected more from a grand Hyatt .

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 25, 2013 via mobile

It was free to enter the hotel and bar (use lift etc)

I wasn't dressed properly for a nice bar but the staff were kind.

I was moved to a premium window seat when someone else left. View over Jinmao tower and Pearl tower was jaw dropping.

2 glasses of wine plus nuts was £300 but so worth it.

  • Stayed August 2013
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicosia, Cyprus
Top Contributor
67 reviews 67 reviews
16 hotel reviews
Reviews in 40 cities Reviews in 40 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed August 20, 2013 via mobile

I ate in the restaurant at 54th floor.it looks suberb just the buffet has limited food.very nice service.a la carte menu is better option.also we had a delay about 40min but i supposed bkz of the alot of people

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
47 reviews 47 reviews
37 hotel reviews
Reviews in 39 cities Reviews in 39 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 20, 2013 via mobile

Of course you can't miss the Jinmao tower and stay there if it is your first time in Shanghai. There are a lot of business people but also a few tourists. Everything was perfect: the cleanliness of the room, the amability of the staff and the good food. And don't forget to go to the top of the building (it's free for the guests).

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Top Contributor
61 reviews 61 reviews
46 hotel reviews
Reviews in 41 cities Reviews in 41 cities
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed August 19, 2013

Top notch business hotel. Super fast service and every business amenity you can think of: power adaptors for blackberry, laptops, iPhones, fast printing, fax, etc. You name it they got it, and they're FAST. Room service is also super fast (usually 20 mins or less). However, remember this is a BUSINESS hotel - it's not close to anyone of the major sights in Shanghai and there's nothing to do in Pudong, so if you're here for pleasure, I would recommend many of excellent choices on the other side of the river. For business trips in Pudong, I doubt you can do much better than this. I've also stayed at the Park Hyatt across the street -- while the Park is much "cooler" and has much more "wow" factor-- I find the service at the Grand Hyatt to be much more efficient. So for business trips, my vote would be the Grand.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Shanghai

Address: Jin Mao Tower, No.88 Century Avenue, Pudong New Area, Shanghai 200121, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Shanghai
#11 Business Hotel in Shanghai
#15 Luxury Hotel in Shanghai
#18 Romantic Hotel in Shanghai
#272 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grand Hyatt Shanghai 5*
Number of rooms: 555
Official Description (provided by the hotel):
Crowning the prestigious 88-storey Jin Mao Tower, the hotel begins on the 53rd floor and rises to the 87th floor. The 555-room Grand Hyatt Shanghai is located in the centre of Lujiazui, Pudong’s business and financial area. As Hyatt International’s flagship property in China, Grand Hyatt Shanghai caters to the international business traveller by offering a style of service and range of facilities that are second to none.Jin Mao Tower was developed by China Jin Mao Group Co. Ltd, and designed by world-renowned architects, Skidmore, Owings and Merrill of Chicago, and soars to a height of 420.5 metres (1,380 feet). The most dramatic architectural feature of the tower is a 33-storey atrium inside Grand Hyatt Shanghai, starting on the 56th floor. The interior design of the hotel is by Bilkey Llinas Consulting of Palm Beach, Florida.Featuring contemporary art deco touches combined with traditional Chinese imagery, the guestrooms are spacious and all have stunning views of Shanghai. All guestrooms have complimentary broadband and wireless Internet access, CAT 5 high-speed modem computer dataports, two-line telephones and a voicemail message system. The oversized bathrooms are appointed with separate baths and showers, feature high-tech shower-towers with three shower heads and have heated mirrors in the shower cubicle (convenient for shaving while you shower), clear glass sinks and double-sided wardrobes. The hotel has seventeen Grand Suites, seventeen Grand Riverview Suites, eight Diplomat Suites, two Presidential Suites and one Chairman Suite. Exclusive Grand Club accommodation is provided at the top of the hotel, ideal for business travellers seeking an even higher level of personalised service. An all-day concierge is provided to guests that can also enjoy complimentary continental breakfast, evening cocktails served with deluxe hors d’oeurves and coffee and tea in the comfort of the private two-storey Bund View Grand Club Lounge. An executive boardroom is available for Grand Club guests.Located on lobby level 54, Grand Hyatt Shanghai’s Business Centre provides a full range of office equipment and confidential secretarial services, such as translation, printing and parcel wrapping. Business cards can also be printed and delivered. The Business Centre also offers private work areas for rental on an hourly or daily basis and a conference room seating up to ten people. To allow for differences in international time zones, the Business Centre is open 24 hours a day, seven days a week.To wind down after a day of hectic business dealings, the business traveller can appreciate Grand Hyatt’s fitness and recreational facilities that are located on level 57, namely Club Oasis. In addition to comprehensive health club facilities and spa treatments, guests can enjoy swimming in the sky pool while enjoying the breathtaking panorama of the Shanghai skyline.Grand Hyatt Shanghai offers the business traveller an extensive selection of restaurants and bars to enjoy and entertain in. Facilities include Canton restaurant, ON56 (a collection of eateries on level 56 featuring Kobachi Japanese restaurant; Cucina, an Italian restaurant serving brick-oven pizzas; The Grill, offering the freshest seafood and succulent prime-grade meats; Patio, a lounge at the base of the 33-storey atrium; and Wine Bar, offering the most extensive wine selection in town). Grand Hyatt Shanghai is also home to the Sky Lounge Cloud9, a favourite for night owls on the 87th floor; Piano Bar located on level 53 of the Jin Mao Tower, offering breathtaking views of the city; Grand Café, a 24-hour restaurant with buffets; Food Live, a food court with five Asian and Western counters and a casual Chinese restaurant; and Club Jin Mao located on the 86th floor. Club Jin Mao is Shanghai’s most prestigious Shanghainese restaurant and offers the finest facilities for entertaining and relaxation. It's exquisite and authentic cuisine and highly personalised services are available to the public. The hotel’s extensive event and conference facilities include the Grand Ballroom for 1,200 people, the Crystal Ballroom for 750 people and thirteen separate meeting rooms. State-of-the-art multimedia and video conferencing are also available.Located in the prosperous Pudong business district, Grand Hyatt Shanghai is just ten minutes from The Bund, the city’s famous waterfront showcasing turn-of-the-century architectural masterpieces and the Yu Yuan Garden. Shanghai Hong Qiao International Airport is a 30-minute drive and Grand Hyatt Shanghai is the closest five-star hotel from Pudong International Airport, approximately 45 minutes away. ... more   less 
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Also Known As:
Grand Hyatt Shanghai Hotel Shanghai
Shanghai Grand Hyatt
Hyatt Shanghai
Shanghai Hyatt

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