Stayed the second time at this hotel and the services are just perfect! Liked everything!

Stayed in a recently renovated "Shanghai" Room, very luxurious, very Ritz-Carlton. Service was great for Shanghai, but nothing compared to say Tokyo or Hong Kong. Slightly offhand attitude of some staff, but in general, more than satisfactory. Concierge was very efficient and helpful.

The private hotel transport (an Audi A8 or the Chinese equivalent i think) was very good, and reasonably cheap (about $25 per hour) and while about 5 times more than a cab, still a good deal. Great for a night out on the town with someone special.

What was outstanding, however, were the workout facilities. All Life Fitness equipment including a large number of bikes and treadmills, as well as a full range of weight machines.

Sauna, steam room, two jaccuzis, swimming pools, squash court all in top condition. Best of all was the service of the staff. Constantly replacing water bottles, handing out cold wet towels etc.

Also, every bike and treadmill has a personal LCD TV with full cable tv.

This hotel is a good option

I'll start with the bad. My room at this property was probably not to Ritz standard. It was probably a bit nicer than a typical Sheraton or Marriott. Primary negatives were the dated bathroom (still nice) and rather firm bed (though bedding is quite nice). So no real complaint, just not quite what I would expect at Ritz-Carlton. All business amenities are provided or available.

On the major plus side, the nominally disappointing room condition was more than made up for with very excellent service, as should expected with this brand. I was here for 5 nights and as such got a good picture for the quality of housekeeping, dining, laundry, bell, etc. All top notch. The hotel gym is also excellent, for those bringing their workout clothes.
Internet access is charged by the minute, capped out at 100 RMB/day.

The location is about 3 Km west of Bund. Taxi to virtually any attraction is 12-20 RMB (< $3 US) and fast, so don't get hung up on location complaints. Taxi to PVG was about 200 RMB (~$30).

We had a wonderful experience at the Ritz-Carlton Portman. We got a great deal through Travelocity for about $250 a night.

The entrance has an impressive design and the furnishings are hip. The rooms are very beautiful. It's everything you'd expect from a five star hotel.

The staff is professional and helpful. The concierge helped us get a private tour guide and driver to take us around the city for a day. It was definitely worth it! Our tour guide was excellent...she spoke English very well and customized the day around what we were most interested in. We liked her so much, that we hired her a second day to take us shopping.

The only downside is that there are not enough people at the concierge desk. There were a few times when I called and no one answered and when we went down to the desk, we had to wait about 5 - 10 minutes before we could talk to someone.

We would definitely stay here again.