We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great service” 4 of 5 stars
Review of The Portman Ritz-Carlton Shanghai

Save Saved
You added The Portman Ritz-Carlton Shanghai to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
The Portman Ritz-Carlton Shanghai
5.0 of 5 Hotel   |   No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Jing'an Temple)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Up to $200 USD Credit
Ranked #36 of 3,734 hotels in Shanghai
Clio, Michigan
1 review
“Great service”
4 of 5 stars Reviewed 3 days ago NEW via mobile

Very good service all around. The rooms have everything you need. Unless I missed it, at check-in I wasn't told about the complimentary breakfast at Tabled next door. Breakfast was a good spread and it's a shame I only got to use it once.

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review, 2 days ago
Dear guest,
I am indeed pleased to learn that you had an enjoyable stay with us and we look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Write a Review

846 people have reviewed this hotel

Traveler rating
    408
    301
    105
    22
    10
See reviews for
61
96
49
307
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bali
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I am a regular client of The Portman Shanghai.

I went to the taxi line yesterday to take a cab to a business destination and was faced with a concierge who neither spoke nor read English. I was forced to return to the front desk to have my destination written in Chinese...ridiculous.

In an effort to save money hotels and restaurants in Shanghai are hiring Chinese speakers vs multilinguals..I would expect to see this at a lesser
property but not at the Portman Ritz Carlton.

I would like a reply from management regarding this situation.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derekaflint, General Manager at The Portman Ritz-Carlton Shanghai, responded to this review, 2 days ago
Dear valued guest,

Thank you for taking the time to provide us with feedback regarding your recent stay. It is unfortunate to learn that we did not meet your expectations in regards to our taxi dispatcher. Please know that your satisfaction is very important to us and we would be most grateful for the opportunity to personally speak to you about your overall experience. Please contact the Executive Office and ask for me by name, at +86-21-6279-8898, at your convenience, should you wish to further discuss.

Warm Regards,

Derek A. Flint
General Manager
The Portman Ritz-Carlton, Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

As expected service is excellent all staff speak basic English. The hotel is conveniently located off subway line 2 and bus line 20 from PNG airport. Access into hotel is a bit difficult as there was no actual front entrance in the classic sense. Be careful when walking in as there are cars and cabs flying about with little concern for foot traffic. Check in was a breeze room was clean but ours needed some repairs slider doors in our suite were not aligned and our ceiling pipe sprung a leak.. Staff was great in addressing the leak and moving us to a new room. The club room is worth the expense as there is an enormous amount of food. Beer is available always and had a great happy hour too. We spent a week there and enjoyed the club room immensely. Pool and spa were great and urban retreat was relaxing and worth the cost. Hotel transportation also very reliable with newer BMW and Mercedes. Driver with basic English.

Room Tip: All 3 rooms we stayed in were nice
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review, 1 week ago
Dear Guest,
Thank you for choosing The Portman Ritz-Carlton for your recent stay. I am very glad to read your compliments on the club, spa, transportation and the staff; and I am pleased to learn that you had an enjoyable time with us. Please know that your satisfaction is very important to us, and it is unfortunate to learn that the room and the enhancement project caused you inconvenience. We are indeed working on a new arrival experience and I look forward to welcoming you back with a brand new hotel front entrance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suzhou, Jiangsu, China
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There are several excellent hotels in Shanghai, but the Portman Ritz-Carlton has become our go-to hotel for its convenient location. The rooms and facilities are well maintained and the service is consistently excellent. Good value of the money. Breakfast is a disappointment, but you can simply step outside the front door for a bite at Starbucks, Baker & Spice, Element Fresh, Pizza Express or the foreign grocery; all on the same property. Very convenient.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin J, Front of House Manger at The Portman Ritz-Carlton Shanghai, responded to this review, 2 weeks ago
Dear Guest,

On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review.

We are delighted to know that the genuine care and consistent service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with us.

At The Ritz-Carlton, we pledge to provide the finest personal service and facilities for all of our guests to enjoy a warm, relaxed yet refined ambiance.

Once again, Thank you for your continuous support and we look forward to welcoming you back at The Portman Ritz-Carlton, Shanghai soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Top Contributor
76 reviews 76 reviews
45 hotel reviews
Reviews in 28 cities Reviews in 28 cities
63 helpful votes 63 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had a week's meeting here.

The overall hotel is dated in its design, with dim lights and dark walls. The meeting rooms are gloomy. there is one smaller meeting room (max seating of 4 round tables of 5 seats each table) with some natural light (no view).

The guest room is especially darkly lit. Soft bed. Interestingly, the power switches are to your left hand side at the not-so big writing desk. Hence it is very awkward and blocking the way when you work on your laptop.

One main deterring factor for my future stay is the weak internet signal despite its IT's help.

Service is really good at various levels, not superficial.

The front desk manager was instant in getting IT to help with the internet issue, and followed up. Housekeeping was super polite when I asked for extra bottled water. Banquet staff was attentive and all smiling. The staff would escort you to the public taxi stand outside the hotel. You are warmly greeted at the elevators, mornings and evenings.

  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin J, Front of House Manager at The Portman Ritz-Carlton Shanghai, responded to this review, 2 weeks ago
Dear Guest,

On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review.

We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable.

We greatly appreciate your recognition to front desk and housekeeping, and thank you for spending the time to share your wonderful experience with us.

At The Ritz-Carlton, we pledge to provide the finest personal service and facilities for all of our guests to enjoy a warm, relaxed yet refined ambiance.

Once again, Thank you for your continuous support and we look forward to welcoming you back at The Portman Ritz-Carlton, Shanghai soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel, truly is a 'home away from home'. Our beautifully appointed room on 39th Floor, gave us access to the Club Lounge, where staff provided impeccable service throughout our stay. The food and drinks on offer all day long, was wonderful. The ambassadors at this lounge, in particular Sophie, with special mention to Nadia and Lilly were fantastic!!!! These beautiful ladies, always with a smile, spoilt us . Sophie was full of information as to where to shop, eat or sightsee; Thank you for making us feel so very special.
The hotel is centrally located, with very good restaurants within the complex and a great supermarket on the Lower Ground floor, which is worth a visit.
Shopping district is within walking distance and at night, becomes a pedestrian mall. So beautiful.
And finally a big "thank you" to Pascha Bhatti, for all his assistance during our stay;You are amazing.
Can highly recommend this wonderful hotel.

Room Tip: Worthwhile to upgrade to Club Lounge! Food and drinks all day long, with wonderful lounge settees to...
See more room tips
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny Z, Executive Assistant Manager at The Portman Ritz-Carlton Shanghai, responded to this review, 2 weeks ago
Dear Guest,

On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review.

We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with us.

At The Ritz-Carlton, we pledge to provide the finest personal service and facilities for all of our guests to enjoy a warm, relaxed yet refined ambiance.

Once again, Thank you for your continuous support and we look forward to welcoming you back at The Portman Ritz-Carlton, Shanghai soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nogent-le-Rotrou, France
Contributor
15 reviews 15 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Though in the midst of a partial renovation (to be completed in August 2014), the Portman Ritz Carlton in Shanghai offers comfort and excellent service in a convenient setting. It's part of a residential development so, just outside its doors, there are an HSBC ATM, some good restaurants (including an organic vegetarian restaurant that is packed with young Chinese office workers at lunchtime), some high end clothing stores and a lovely tea shop. Xintiandi, the entertainment and shopping district, is about 10 minutes away by taxi.

The beds are very comfortable, with those 400-threadcount sheets that feel like heaven. If you have access to the Club on the 43rd floor, there's happy hour till 8pm with nibbles and wine. Breakfast is also served there. But, above all, the staff here are outstanding and will go out of their way to make your stay comfortable.

Room Tip: Try to get a room on a high floor for a good view of the city. I haven't had a bad room yet.
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jenny Z, Executive Assistant Manager at The Portman Ritz-Carlton Shanghai, responded to this review, 2 weeks ago
Dear Guest,

On behalf of the Ladies and Gentlemen in our hotel, we would like to Thank You for choosing The Portman Ritz-Carlton, Shanghai and for your wonderful review.

We are delighted to know that the genuine care and personalized service provided by our Ladies & Gentlemen had made your stay memorable, and thank you for spending the time to share your wonderful experience with us.

At The Ritz-Carlton, we pledge to provide the finest personal service and facilities for all of our guests to enjoy a warm, relaxed yet refined ambiance.

Once again, Thank you for your continuous support and we look forward to welcoming you back at The Portman Ritz-Carlton, Shanghai soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to The Portman Ritz-Carlton Shanghai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Portman Ritz-Carlton Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China
Phone Number:
Location: China > Shanghai > Jing'an Temple
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Romantic Hotel in Shanghai
#35 Luxury Hotel in Shanghai
#37 Family Hotel in Shanghai
#41 Business Hotel in Shanghai
#339 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Portman Ritz-Carlton Shanghai 5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Travelocity, Expedia, Orbitz, Priceline, Hotels.com, Tingo, TripOnline SA, Marriott, BookingOdigeoWL, Despegar.com, Ctrip DaoDao and Venere so you can book your The Portman Ritz-Carlton Shanghai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton

Owners: What's your side of the story?

If you own or manage The Portman Ritz-Carlton Shanghai, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.