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“Wish I could have stayed longer” 5 of 5 stars
Review of The Portman Ritz-Carlton Shanghai

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The Portman Ritz-Carlton Shanghai
5.0 of 5 Hotel   |   No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China (Jing'an Temple)   |  
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Ranked #42 of 3,934 Hotels in Shanghai
Perth, Australia
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
“Wish I could have stayed longer”
5 of 5 stars Reviewed May 2, 2013

This would have to be the most impressive hotel service experience I have ever had, the only downside I could fault was that I couldn't stay longer.
This was my first time in shanghai and the faultless airport transfer was a welcome sight after 14hrs travel. when i arrived at the hotel, I was greeted and taken straight to my room, no need to wait around the lobby.
Service in the hotel was top class, the rooms immaculate and the food delicious.

Venturing out, the hotel is situated on Nanjing road and its only a short walk to the bund wi plenty of things to see.

On my return to shanghai next month I will be sure to visit again.

Room Tip: Corner room provides an excellent view of the city.
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alvin J, Manager at The Portman Ritz-Carlton Shanghai, responded to this review, May 2, 2013
Thank you for choosing The Portman Ritz-Carlton, Shanghai for your recent stay, and I am very glad to read your comments and learn that you had an enjoyable stay with us. We certainly look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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901 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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New York City, New York
Top Contributor
78 reviews 78 reviews
32 hotel reviews
Reviews in 23 cities Reviews in 23 cities
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed April 29, 2013

I had the pleasure to stay there for 2 nights and all I can say is I didn't want to leave! For starters the location is very good . Right on Nanjing Road West, many places to shop and eat and the walk to People's Square or the Bund is very enjoyable.

If you don't want to walk, taxis are available and Line 2 of the Shanghai metro is not far away. Some very good restaurants as well as fast food can be had close by. The hotel has a shopping mall with a supermarket right out the front lobby.

Check-in was very smooth. A smiling front desk employee named Jenny was very helpful and the whole process took just a few minutes. Thank you Jenny for your outstanding service!

The room was large and well equipped with a king-sized bed and -thankfully- no smoking. A nice sized bathtub and shower with hot enough water and full of amenities.

Room came with a fully stocked fridge and safe, DVD player, and even an Ipod dock to play music from the ipod or Iphone.

Cleanliness of the room was good and the bed super-comfortable with so many pillows. Flat screen tv with about 25-30 channels - including many English channels.

This hotel is one of Marriott's finest and worth the price.

Room Tip: Ask for a higher floor
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlow
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed April 25, 2013

It has been a long time since my last stay. Not much has changed. Still fantastic service and quality. Free high speed wifi access which is important. Can't beat the hotel's location on Nan Jing Road.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
85 reviews 85 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed April 25, 2013

Quite possibly the best hotel in Shanghai, and many other cities. No detail is missed, and the service is beyond reproach. Everything is done to make you happy, and the most demanding will find this facility completely perfect.
Its great when the entry staff recognize you and know your name. They are that good!

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blountville, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 21, 2013 via mobile

The Portman is a very nice place to stay. The staff are very caring and helpful. The hotel's location is in a nice neighborhood. There are several moderately priced places to eat nearby. A City Market grocery store is located just 100 ft from the lobby. The train stations are about a 10 minute walk away. The hotel has a little age on it, but it adds to the Shanghai experience.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, MN
Top Contributor
57 reviews 57 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed April 19, 2013 via mobile

Hotel is impressive, as usual at the Ritz they attend to every need. The rooms are average size for Shanghai. Great toiletries from London! They leave 4 waters in your room every night which is essential in a country where you can't drink the water. A Starbucks next door tops it all off.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sask Canada
Top Contributor
77 reviews 77 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 18, 2013

This is a beautiful hotel , the rooms are decorated very beautiful the beds are comfortable, and the gym here is awesome. Food is great as well It is in a nice location as well with lots of shops and high end stores close by

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Portman Ritz-Carlton Shanghai

Address: No.1376 Nanjing West Road, Jing'an District, Shanghai 200040, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Jing'an Temple
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Romantic Hotel in Shanghai
#40 Luxury Hotel in Shanghai
#41 Business Hotel in Shanghai
#46 Family Hotel in Shanghai
#316 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Portman Ritz-Carlton Shanghai 5*
Number of rooms: 610
Reservation Options:
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Also Known As:
The Portman Ritz-Carlton Shanghai Hotel Shanghai
Ritz Carlton Shanghai
Portman Ritz Carlton Shanghai
Ritz Shanghai
Shanghai Ritz-Carlton

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