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“Reasonable price, services good” 4 of 5 stars
Review of Four Seasons Hotel Shanghai

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Four Seasons Hotel Shanghai
5.0 of 5 Hotel   |   No.500 Weihai Road, Shanghai 200041, China (Nanjing West Road)   |  
Hotel amenities
Ranked #49 of 3,934 Hotels in Shanghai
4.5 of 5 stars 622 Reviews
Hong Kong, China
Top Contributor
51 reviews 51 reviews
47 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
“Reasonable price, services good”
4 of 5 stars Reviewed July 22, 2013

It's my first time living in the Shanghai Four seasons and the room is very comfortable. The services is above average in terms of the Shanghai standard.

The breakfast is very amazing and I loved it. The only thing I don't love it as it's no where near any places popular in Shanghai. All other things give ma quite a good experience.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Director of Marketing at Four Seasons Hotel Shanghai, responded to this review, July 23, 2013
Dear valued guest,

Thank you very much for choosing Four Seasons Hotel Shanghai!

We are delighted to learn you had a wonderful stay with us recently, thank you so much for your compliments on our room, breakfast and services.

Meantime, we apologize that we missed the introduction to you in regards with our surroundings. We are very convenient to famous West Nanjing Road by 5 minutes walking, 10 minutes driving to Xin Tian Di, People's Square and Bund. Furthermore, the vanishing traditional Shanghainess architecture - "Shi Ku Men" is right next to us. Our Concierge associates would love to assist when your next time in Shanghai, we are looking forward to creating a even greater memorable experience for you in the near future.

Yours sincerely,

Anthony Yeung
Director of Marketing
anthony.yeung@fourseasons.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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622 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 21, 2013

Very clean hotel, with modern facilities. Gym one of the best I have used in a hotel in recent times.
TV channels very limited, outside of CNBC, BBC and CNN very limited entertainment choices (no discovery/nat geo).
Location convenient to West Nanjing Road Subway Station, very easy to get to.
Eating options quite expensive and food is very repetitive if you are eating in the restaurant for multiple days.

Room Tip: Skip the room service/mini-bar, good convenience store around the corner for beers/soft drink at 1/1...
See more room tips
  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Director of Marketing at Four Seasons Hotel Shanghai, responded to this review, July 23, 2013
Dear valued guest,

We are delighted to learn you enjoyed our Gym very much! The convenient location of Four Season Hotel Shanghai make us a very popular hotel yet quietly located in downtown Puxi, perfect for both business and leisure.

We are so sorry for not meeting your expectation on TV choices which is limited by relative China regulations. We would like to recommend our DVD movie services that you can play them in your room, the varied choices of DVD can be get from our Concierge Desk upon request.

Please be assured that we have passed on your valuable comments regards to the food choices to concerned department and every effort will be made to upkeep our standard of products.

We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Four Seasons Hotel Shanghai in the not too distant future.

Anthony Yeung
Director of Marketing
anthony.yeung@fourseasons.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Netherfield
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 14, 2013

Ran a training event in Shanghai and used the hotel. Very good rooms and service. Bed really comfortable. TV choices not good and no opportunity to pay for view, which is a problem if you are jet lagged and need a bit of entertainment in the wee hours. Gym good and the Spa a treat. Food very weak. The buffet was not varied enough for a weeks stay. Same food at lunch and dinner.

Room Tip: Go high up. Lots of building going on and noisy on the lower levels.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Director of Marketing at Four Seasons Hotel Shanghai, responded to this review, July 23, 2013
Dear valued guest,

Thank you very much for your feedback, we are delighted to hear you enjoyed your recent stay!

We are so sorry for not meeting your expectation on TV choices which is limited by relative China regulations. We would like to recommend our DVD movie services that you can play them in your room, the varied choices of DVD can be get from our Concierge Desk upon request.

Thank you also for bringing up your concern on the restaurant, please be rest assured that we have passed on your valuable comments to concerned department and every effort will be made to upkeep our standard of products.

Yours sincerely,

Anthony Yeung
Director of Marketing
anthony.yeung@fourseasons.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calabasas, CA
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 10, 2013

Their service was above and beyond. I forgot my sweater in the hotel room. The manager express mailed it back to me compliments of Four Seasons. It arrived neatly packaged and dry-cleaned. The location was convenient. We were traveling to/from Hongqiao airport - a 15 min drive in morning traffic. The beds were great. The room fixtures/furniture looked about 10 years old or so, but everything was immaculate and "Four Seasons". I was especially happy with the room rate. I booked online and got a great deal.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Director of Marketing at Four Seasons Hotel Shanghai, responded to this review, July 15, 2013
Dear Kathryn,

We are very delighted to hear that you had a wonderful stay with us and your sweater arrived in good condition timely.

We are also excited that we met with your expectation as you should experience that same at any other Four Seasons around the world. Your valuable suggestions and constructive feedback is indeed of vital importance to us.

The convenient location of Four Season Hotel Shanghai make us a very popular hotel yet quietly located in downtown Puxi, perfect for both business and leisure.

We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back very to Four Seasons Hotel Shanghai again soon.

Yours sincerely,

Anthony Yeung
Director of Marketing
anthony.yeung@fourseasons.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
1 review
5 of 5 stars Reviewed July 10, 2013

Service is excellent. My daugther got a very cute panda toys upon arrival, unexpected!
Although room is a bit old, the bed is super comfy and they even provide baby amenties too!

Overall a very good stay. We had use the swim/ gym facilities and they are excellent, especially very well equipped in the changing room and inside is very spacious and comfy.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Director of Marketing at Four Seasons Hotel Shanghai, responded to this review, July 15, 2013
Dear Ms. Li,

Thank you very much for providing us your kind comments following your recent stay at Four Seasons Hotel Shanghai.

We are delighted to learn that your stay with us was enjoyable. Your comments will go a long way in motivating us to constantly strive for perfection. The city of Shanghai is transforming to its best shape and so as our hotel as the first Four Seasons in China. While we take pride ourselves providing the traditional luxury in the heart of Shanghai downtown we are working on our renovation that hopefully happen very soon.

Please be assured that every effort will be made to upkeep our standard of service and hospitality at all times.

We look forward to the pleasure of welcoming you back to Four Seasons Hotel Shanghai in the not too distant future.

Yours sincerely,

Anthony Yeung
Director of Marketing
anthony.yeung@fourseasons.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei, Taiwan
1 review
5 of 5 stars Reviewed July 3, 2013

the location of the hotel is wonderful easy to get around and the staff were all very friendly and helpful, provide supportive advise to guest whom is not very familiar with the city.
Room itself is very bright, bedding is very comfortable for sure give me a good night sleep . the only thing that I can think of that did not provide is iron and ironning board, if this could be added it will be perfect.

Room Tip: Single room's bath room is great
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Director of Marketing at Four Seasons Hotel Shanghai, responded to this review, July 8, 2013
Dear valued guest,

Thank you very much for providing your constructive comments following your recent stay at Four Seasons Hotel Shanghai.

We are delighted to learn that your stay with us was enjoyable and would like to take this opportunity to express our gratitude for your wonderful comments on all areas of the hotel especially with our room condition, convenient location and engaged employees from Front Desk, Restaurant to Housekeeping. I am sure your comments will go a long way in motivating them to constantly strive for perfection. Please be assured that every effort will be made to upkeep our standard of service and hospitality at all times.

As a global Four Seasons standard we have Iron and Board ready in every room’s closet, we are sorry that if it was missing in your room and we should provide a better room facilities introduction.

We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Four Seasons Hotel Shanghai in the not too distant future.

Yours sincerely,

Anthony Yeung
Director of Marketing
anthony.yeung@fourseasons.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 1, 2013

Pretty so so stay. Rooms are ok, slow check in and the food is lousy. Not up to Four Seasons quality experienced in other countries. Quite a few mechanical problems with computers, although the location is very good.

Room Tip: Don't buy breakfast if possible. Really lousy
See more room tips
  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Director of Marketing at Four Seasons Hotel Shanghai, responded to this review, July 2, 2013
Dear valued guest,

Thank you very much for taking the time to pass on your comments following your recent stay at Four Seasons Hotel Shanghai.

We apology that we missed to meet with your expectations during the stay. Please be assured that we have passed on your valuable comments to concerned departments and every effort will be made to upkeep our standard of product, service and hospitality.

In particular, it would be so kind of you to provide us more details on your food comments, I will address this to our Food & Beverage, Culinary management teams to look into this further and look at ways to improve.

We truly appreciate your kind patronage and we look forward to the pleasure of welcoming you back to Four Seasons Hotel Shanghai in the not too distant future.

With best regards,

Anthony Yeung
Director of Marketing
anthony.yeung@fourseasons.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Shanghai

Address: No.500 Weihai Road, Shanghai 200041, China
Location: China > Shanghai Region > Shanghai > Nanjing West Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in Shanghai
#34 Family Hotel in Shanghai
#46 Luxury Hotel in Shanghai
#51 Business Hotel in Shanghai
#52 Romantic Hotel in Shanghai
#304 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Four Seasons Hotel Shanghai 5*
Number of rooms: 422
Reservation Options:
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Also Known As:
4 Seasons Hotel Shanghai
Four Seasons Shanghai
Shanghai Four Seasons

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