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“Truly a 5-star experience” 5 of 5 stars
Review of Four Seasons Hotel Shanghai

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Four Seasons Hotel Shanghai
5.0 of 5 Hotel   |   No.500 Weihai Road, Shanghai 200041, China (Nanjing West Road)   |  
Hotel amenities
Ranked #49 of 3,934 Hotels in Shanghai
4.5 of 5 stars 622 Reviews
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Truly a 5-star experience”
5 of 5 stars Reviewed March 22, 2012

No complaints, only kudos. Excellent service and friendliness. Good concierge service.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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622 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • French first
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dunadry
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 16, 2012

Staed here again during a business trip and was again very impressed with the hotel. The staff are excellent. I got a very good rate through an online travel site so when I asked for an upgrade I didn't get one. Not a problem as I really didn't expect it. However when I got to my room I was concerned about noise from the construction work for the metro beneath my window. I asked to change rooms to the other side of the hotel and this was done quickly and efficiently AND they gave me my upgraded room.
The hotel is luxurious, rooms very comfortable and in particular the bathrooms very well presented. The only complaint, and this is a real problem across China, is the smell of cigarette smoke in the lobby and first floor seating area. I thought smoking was banned in hotels etc?
The highlight each time I stay is usually the breakfast which is sumptuous! superb range of foods to suit all tastes, all really well cooked and presented.
But this time the highlight was the hot poultice massage in the spa. Absolute bliss!! the therapist was excellent and the treatment suite the best I have ever come across.
Highly recommend this hotel and hope to be back soon.

Room Tip: Whilst the construction work is on it might be best to request a room away from that area, though it...
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, March 19, 2012
Thank you for your valuable comments. The smoking policy in place at the Hotel complies with Shanghai government regulations, we do appreciate your feedback on this important issue and will continue to work with the relevant local authorities as the regulations evolve. A recent change is that all all our restaurants are now non-smoking. We are glad to hear that you enjoyed breakfast and the Spa experience. Please also note for your next visit we are launching a new menu at Steak House for your dining pleasure. In addition a Yoga and Tai Chi program is also now available at the Spa. We look forward to being of service in the future.
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East Coast USA
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed March 10, 2012

My colleague and I just spent two nights at the Four Seasons in Shanghai and had an excellent stay. The staff is efficient and accommodating and goes out of their way to make the experience as near perfect as possible. Our room was very large and we were upgraded when we arrived. We had a small issue with some wind blowing oddly around the windows but the staff changed our rooms promptly without any hesitation.
I have stayed at this hotel on 5 previous occasions and always am impressed by how clean and comfortable the rooms are. The breakfast buffet is also a standout ; even better than the one at the Peninsula (the other hotel I stay in on my trips to China).
There is one drawback and that is there is a large construction project currently underway next door. However, the staff went out of their way to be certain the guests are not inconvenienced by this. Even though we could see the construction we did not hear a thing, nor were we delayed or even bothered by the construction. Again, this is because the staff is fully aware of the potential problem related to the construction and are managing the customer experience to be certain that the standards of the hotel are maintained. They should be commended for their efforts because their attention to all details meant a smooth and pleasant experience for us.
Finally, we had a chance to have massages at the spa before we left. I highly , highly recommend the spa. Peaceful, clean and excellent services. I will definitely go again.
The location of the hotel is great too. Not far from Mao Ming road and a bock from Nanjing West road which both have great shopping and dining.
I highly recommend this hotel and will return again.

Room Tip: Hotel is only booking rooms on opposite side of construction zone so there is no worry about noise
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  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, March 12, 2012
Thank you very much for your comments and feedback. Our neighbourhood is one that is under transformation in this dynamic ever-changing city of Shanghai; we are pleased that you had an excellent stay. Please also note for your next visit that we have launched Yoga and Tai Chi classes to supplement the Hotel's excellent wellness facilities. We look forward to being of service and welcoming you again soon.
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Saratoga, California
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed March 8, 2012

I have stayed here several time in the past three years. I has become one of my staple for my Shanghai visits. The location is great as I like to be near West Nanjing Road‎ and the trendy restaurants. As for the hotel the beds and rooms are kept in exceptional condition and the breakfast buffet is very good. It manages to balance American and local foods well. I only prefer local foods with the one exception of smoked salmon and yogurt. I am a runner and my standard out of this hotel is Peoples Square Park - early morning is great among the people doing Taijiquan - as they say "An hour in the morning is worth two in the evening," and "a year's plan starts with spring."

Room Tip: as usual higher floor
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  • Stayed October 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boxford, Massachusetts
1 review
5 of 5 stars Reviewed February 29, 2012

The Four Seasons Hotel in Shanghai is an excellent place to stay. I found the hotel staff to be polite and very attentive. The room was clean, and room service was very good being timely and professional. The hotel location is great, and if you like Starbucks, there is one located nearly right across the street. Also, there are several quality restaurants within a short distance from the hotel. I had a very nice and comfortable stay!

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, March 1, 2012
We are glad that you enjoyed staying with us. Shanghai is a destination full of mystery and adventure. Our concierge team is always available to create tailor-made experiences to bring to life this amazing city. We look forward to welcoming your back to China soon.
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Sydney, Australia
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 21, 2012 via mobile

The most helpful staff I have experienced anywhere. From check-in, concierge, health club and restaurants, they were all excellent. The rooms are well appointed and the location just off the op of Nanjing Road is convenient if you have shopping on the list. The only blotch for me was he price of the buffet breakfast which I thought was over he top.

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zurich, Switzerland
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 19, 2012

Great hotel, good location, would love to be back...
Four seasons will never disappoint ...

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, September 4, 2012
Thank you very much for your comments and feedback . We are delighted that you have a nice experience at Four Seasons Hotel Shanghai. We look forward to welcoming you back to Shanghai very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Shanghai

Address: No.500 Weihai Road, Shanghai 200041, China
Location: China > Shanghai Region > Shanghai > Nanjing West Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in Shanghai
#34 Family Hotel in Shanghai
#46 Luxury Hotel in Shanghai
#52 Romantic Hotel in Shanghai
#52 Business Hotel in Shanghai
#304 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Four Seasons Hotel Shanghai 5*
Number of rooms: 422
Reservation Options:
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Also Known As:
4 Seasons Hotel Shanghai
Four Seasons Shanghai
Shanghai Four Seasons

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