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“Great hotel” 4 of 5 stars
Review of Four Seasons Hotel Shanghai

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Four Seasons Hotel Shanghai
5.0 of 5 Hotel   |   No.500 Weihai Road, Shanghai 200041, China (Nanjing West Road)   |  
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Ranked #43 of 3,845 Hotels in Shanghai
Zurich, Switzerland
Contributor
17 reviews 17 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
28 helpful votes 28 helpful votes
“Great hotel”
4 of 5 stars Reviewed February 19, 2012

Great hotel, good location, would love to be back...
Four seasons will never disappoint ...

  • Stayed December 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, September 4, 2012
Thank you very much for your comments and feedback . We are delighted that you have a nice experience at Four Seasons Hotel Shanghai. We look forward to welcoming you back to Shanghai very soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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595 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sao Paulo, Brazil
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 1, 2012

very clean, friendly staff and very good location.

  • Stayed June 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, February 2, 2012
We are glad that you enjoyed staying with us. We are honored to be part your trip. Sincerely look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 25, 2012

I arrived on a warm December day. The lobby was surprisingly warm, smoky and humid which I didn't appreciate. I'm just not used to having to smell cigarettes any more living in the US. I'd just come from the US and stopped in to the Chinese restaurant off the lobby. It was tasty with impeccable service and few customers but the air was the same. I headed off to Beijing the next day but then returned for several more days of business. Fortunately the weather took a turn colder and the lobby was much more comfortable for the rest of my stay. I had breakfast in the lobby restaurant every day. Service was pretty good although refills on coffee could have been prompter. Food was plentiful and varied. The room was very attractive and unlike my other Chinese hotels it was at ground level and I enjoyed watching the street life as I ate breakfast. Location seemed decent and it was easy enough to get taxis. I did walk around the neighborhood several times and there is a nice mix of old and new China. The bedroom and bathroom were nicely appointed with the typical amenities you would expect from this level hotel. I did find that some of the public areas like the hallways outside my room were showing a bit of wear and tear. Not a lot but some. I didn't end up using the spa or gym. I had trouble VPNing into work for some reason. I haven't had that issue elsewhere. I did have internet access so not sure if it related somehow to hotel network or not. I've stayed at a couple other 5 star hotels on other visits and would visit them again before returning to this one especially with the lobby smoke although I'll still try Four Seasons elsewhere.

  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, February 2, 2012
Dear bktw, thank you for your valuable comments. We naturally are concerned to read your feedback relating to restaurant air environment and service, and apologize for any inconveniences caused. We really appreciate your suggestion on smoking issue. It has got the management attention with action plan implementation. We will also convery your precious feedback to the manager of Cafe Studio. Please come back and see our improvement. Should you have any other questions and concerns, please contact us directly through pr.shg@fourseasons.com
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Brisbane
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 5, 2012

Stayed 2 nights in a whirlwind trip to China. A 5-star hotel was our christmas treat to ourselves. Smooth checkin and once we were up in our room, we had a fabulous welcome pot of authentic chinese tea and snacks - which after our flight - was a welcome we thoroughly needed. A very comfortable and big room (love the pillow) with exceptional service.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, February 2, 2012
We are glad that you enjoyed staying with us. We are honored to be part of your trip. Sincerely look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
5 of 5 stars Reviewed December 28, 2011

The hotel itself is beautiful and in a great location to walk to Westgate Mall, Nanjing Road or The People's Square, among many other Shangai landmarks.

As for dining, the Four Seasons Shanghai - seven days a week - breakfast, lunch and dinner buffets are unparalleled.

It's a shame that U.S. Four Seasons properties don't mimic this property at their lounges and cafes... (note to The Bristol Lounge in Boston, which has gone down hill, and ceased to offer a proper Sunday brunch, save for Christmas, Easter, Thanksgiving and Mother's Day.)

The concierge staff, (Clarke, among others); the Executive Lounge staff (Tiffany and Walter included); and entire staff at the hotel, from the top (GM Peter Weber) down, are worthy of their jobs and make each stay a pleasure beyond words.

Only complaint: the smell of cigarette smoke the room, whenever neighbors are smoking. (ick).

  • Stayed December 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, February 2, 2012
Thank you very much for your valuable comment! So glad that you enjoyed our concierge, executive club and F&B outlet. We sincerely look forward to your next visit in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
86 reviews 86 reviews
57 hotel reviews
Reviews in 39 cities Reviews in 39 cities
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed December 12, 2011

It has a convenient location, near the Nanjing West Road subway station, about 8 -10 minutes away and there are quite a number of shops and restaurants near subway . But beware that now next to the hotel is a very big construciton site. It looks that it would take at least 2 -3 years to complete.

Layout of lobyy is very good. But the lobby restaurant doesn't look very much match the hotel. Checked in at the club floor. The club has a very good view of the surrounding area. Staff at the club floor has very good standard of service, no doubt. Food, drinks and computer avaibale inside.

I stayed in a room with very much space, about 60 sqaure metres. The room has a very nice closet area, spacious and bright bathroom. Toilet, shower and bathtub are all separated. L'occitane amenities are available.

The room has a 2-seater and a 1-seater sofa, a TV set, a writing desk and mini-bar, and a plant, which is interesting to be placed next to the bed. I would say the room layout is not very well thought, though it provided everything you needed. For a Four Seasons, you expect more than the basic provisions, but style and taste. The bed is too soft, and seems used for a long time, the centre of the bed is so soft that you felt like sleeping in a depression. I had to move my body in midnight to the side to gain a firm part of the bed.

I also visited the indoor pool on 4/F in one morning, there was no other guest at the time. It has a 25M rectangular pool and a hot water jacuzzi. Towel, loung chairs, water, magazines, background music are available. Do make some exercise if you have time.

Breakfast provided a big variety of food, Shanghainese style for sure, western, and even Japanese. Food quality is generally good, but the coffee served is not hot, so I have to ask for a change, which I don't expect to happen in a Four Seasons. Other than that, the hotel is a good hotel, but one would expect more from a Four Seasons. Frankly, I feel more like I was in a good Le Meridien than in a Four Seasons.

  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tempe, Arizona, United States
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 30, 2011

Stayed the last 3 days of a 2-week trip. Staff went above and beyond. Had a communication problem with a tailor and the concierge translated my concerns. The breakfast buffet was great too. Very welcoming. For two women traveling alone, we felt very safe here too.

  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasons_Shanghai, Public Relations Manager at Four Seasons Hotel Shanghai, responded to this review, December 1, 2011
We are glad that you enjoyed staying with us. We are honored to be part of your trip.Sincerely look forward to welcoming you back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel Shanghai

Address: No.500 Weihai Road, Shanghai 200041, China
Location: China > Shanghai Region > Shanghai > Nanjing West Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Spa Hotel in Shanghai
#33 Business Hotel in Shanghai
#35 Family Hotel in Shanghai
#40 Luxury Hotel in Shanghai
#313 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Four Seasons Hotel Shanghai 5*
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Also Known As:
4 Seasons Hotel Shanghai
Four Seasons Shanghai
Shanghai Four Seasons

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