Have strayed there over 30 times since it was open as St Regis Shanghai. I really cherished my time i spent in the past 10 years.
Now it is getting tired and also I am not particularly impressed with the new management who was coming from the property owner Hongta Group. This hotel is becoming more and more like a typical Chinese hotel in the 2nd or 3rd tier cities in China I.e. YuXi where Hongta is coming from. It's service does not meet up the international standard.
One night , I had a meeting with my colleague in the Executive Lounge on the 40th floor, which used to be a very nice and relaxing place in the St Regis time. Unfortunately,This time we bumped into a group of very drunk people having drink there. They were chatting extremely loudly and rudely and full of F...k words which is totally conflict with a luxury hotel image. I once came across the similar situation in St Regis Beijing and this type of people were simply not permitted entering the venue as they will upset and disrupt other people in the venues. I would expect Hongta would do the same however it was surprise that nobody was doing anything. The mgt of Hongta should realise that other customers deserve at least quiet environment while we pay you to stay in your hotel. So really disappointed.
Funnily enough, I had some chat with the old staff I knew. Surprisingly most of them were sad about the new style of this hotel and miss the old St Regis hotel. I
I have to say SPG did a wrong decision by letting the owner send their people to run this used to be a my favourite hotel.
Very very disappointed.
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