Hotel rooms are good. At least mine on 36 floor was. Really does not matter which way your room faces as all seem to look onto various other tall buildings. Spacious, good beds, bath, separate shower etc. Lacked the extra touches of a true 5 star like coffee maker, toiletries etc but acceptable.

Not sure of the advantages of the executive floor were as when I visited (twice) no one else present and no happy hour with freebies which is normal for SPG.

Others have raved about the butler service but as I never saw one and was not offered his/her services I cannot comment. Full turn down service appreciated.

Hotel restaurants are not the best (like most others!)- the Lobby floor 'all you can eat' buffet is very basic and as others have said not replenished often enough and the choice and quality of food could be better, but at 170 RMB its OK. . The Italian on top floor is OK but expensive and average quality but above average prices. In my opinion the breakfast was excellent and best meal available.

The advantages of being close to a Metro station fail to appeal to me when Taxis are so cheap in Shanghai, but overall location is good with local shops and large shopping centre within walking distance. 15 mins taxi to Exhibition centre so good for that. 20 mins to Bund,
Overall i would stay again as price is attractive but would search harder for better places to eat.

Fail to understand negative comments about staff as all I spoke to were extremely helpful and courteous

This is a good Pudong hotel but as with many hotels in China, the service slightly lets the place down.

Travelling on business, I stayed on the "ladies only" floor (28th floor). So why did I have male staff constantly ringing my door bell with a butler service? Bringing me extra (but not that great) toiletries, turn down service, laundry collection and return etc.

The rooms were a good size, the bathroom was fine and the breakfast was slightly below average for a luxury hotel. The pool on the fifth floor is nice and big. Check in and out was swift and efficient.

The hotel itself is beautiful and nice and close to the financial district. The concierge staff are very helpful with providing local written (printed) directions with maps also. I had a couple of hiccups with the service, once I ordered two-eggs breakfast (a menu item) and got just two eggs and nothing else. When I checked in I rang to ask for my internet password and the operator abruptly told me it was down and call back later. I had to call back and talk to the manager to get the password. They did try and make amends by inviting to executive floor for breakfast, which was nice.

The Italian restaurant Danielli's I think it's called is particularly nice, good view also. The butler service is very attentive and goes the extra mile to make things easier. The other downside is the beds are very hard. That's a key reason I probably wouldn't stay again, but if I was a hard-bed-lover it's a good choice.

Nice hotel, clean and well appointed though some smoke residual in the room. Service and breakfast aren't quite 5-star standard, but this seems to be China in general (vs other Asia metropoles...). Would be nice if spa was more reasonable.