Hotel rooms are good. At least mine on 36 floor was. Really does not matter which way your room faces as all seem to look onto various other tall buildings. Spacious, good beds, bath, separate shower etc. Lacked the extra touches of a true 5 star like coffee maker, toiletries etc but acceptable.
Not sure of the advantages of the executive floor were as when I visited (twice) no one else present and no happy hour with freebies which is normal for SPG.
Others have raved about the butler service but as I never saw one and was not offered his/her services I cannot comment. Full turn down service appreciated.
Hotel restaurants are not the best (like most others!)- the Lobby floor 'all you can eat' buffet is very basic and as others have said not replenished often enough and the choice and quality of food could be better, but at 170 RMB its OK. . The Italian on top floor is OK but expensive and average quality but above average prices. In my opinion the breakfast was excellent and best meal available.
The advantages of being close to a Metro station fail to appeal to me when Taxis are so cheap in Shanghai, but overall location is good with local shops and large shopping centre within walking distance. 15 mins taxi to Exhibition centre so good for that. 20 mins to Bund,
Overall i would stay again as price is attractive but would search harder for better places to eat.
Fail to understand negative comments about staff as all I spoke to were extremely helpful and courteous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 27, 2012
Dear Valued Guest,
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Thank you so much for your compliments. Especially for the extra suggestions, we'll definately take them into consideration for our upcoming renovation project.
I'm also glad to hear that you are satisefied with the breakfast at our Saint's Restaurant. The food quality improvement now shows on the top of the priority list of the hotel operation, and prices at the Italian restaurant have already been adjusted.
Once again, thank you for the valuable feedback and we look forward to having you back soon.
My best regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.