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“Just for biz. Never for pleasure.” 3 of 5 stars
Review of Sheraton Shanghai Hongqiao Hotel

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Sheraton Shanghai Hongqiao Hotel
4.5 of 5 Hotel   |   No.5 Zunyi South Road, Changning District, Shanghai 200336, China (Hongqiao)   |  
Hotel amenities
Ranked #117 of 3,933 Hotels in Shanghai
Hong Kong, China
Top Contributor
79 reviews 79 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
39 helpful votes 39 helpful votes
“Just for biz. Never for pleasure.”
3 of 5 stars Reviewed September 6, 2012

The hotel is fine if you're in town for business. But if you're in Shanghai for pleasure, there are way better options to stay. Sheratons are not the best hotels in the world, but they're quite consistent delivering comfort and some peace for the hard-battled traveler. This one, is not up to that standard on my opinion.

Firstly, the service is a little too Chinese. Not enough English speaking staff when needed. The quality of the toiletries is okay but not great (the toothpaste looks like fake Colgate). The gym closes at 11pm.

If you have your SPG card, you can get into an exclusive SPG floor. That's cool. At least you can get some points.

Room Tip: SPG card holders get rooms at special floor.
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  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LenaZhuang, E-Commerce Specialist at Sheraton Shanghai Hongqiao Hotel, responded to this review, September 14, 2012
Dear Guest,
Thank you for staying with us at Sheraton Shanghai Hongqiao Hotel. Your feedback is important to us. With regards to your comment on the toothpaste, please be assured that it is real. Our supplier has verified. On going training is being carried out to improve our associates communication skills to serve you better. We look forward to hearing back from you and hope you allow us to let you re-experience Sheraton Shanghai Hongqiao Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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568 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Atlanta, Georgia
Senior Contributor
47 reviews 47 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 26, 2012

Have stayed at least a dozen times and always a solid bet. Rooms are more traditional and comfortable. Good eating options near hotel. Subway nearby gives access to city. Best to stay if Minhang, gubei or Honqiao are your working areas.

Try pedestrian street restaurants only 5 minutes away by taxi. Also good indoor market called Hongqiao Pearl market on Hongmei road has all your souvenir and "copy" needs.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Barrington, Rhode Island
Top Contributor
210 reviews 210 reviews
61 hotel reviews
Reviews in 77 cities Reviews in 77 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed August 22, 2012

Excellent rooms, quite upscale for even a Sheraton.
Cigar bar was wonderful, which ot usual for shanghai.

Sweet sleeper bed was comfy. Room amenities were very nice.
Close to hongqiao airport.

Overall a great night for transit.

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belgrade, Serbia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 17, 2012

Great location, just on the corner from a metro station, trough which you are conected to the rest of the city
Hotel is nice , clean , mostly business but you can see also regular tourists

This is the first hotel that I' ve been to where you must use swimming hat in the pool, so if you dont have it you can take it from the hotel but they may be out of them......
Hotel has few restourants but the prices are a little bit high so you may chesk the prices before you go.... the restourant on the top flors has great view during the night and I recomend it

Staff is good but sometime less informed abouth flights and some other things so dont count much on them for some informations

it is easy to catch a cab from there but also have in mind that taxi drivers dont know very good english so they may drive you to a wrong address... always carry with you a card with the address of the hotel or map at least

Internet in the rooms is free and also in the lobby of the hotel, mini bar is not free so you pay for drinks you take....

Room Tip: Ask for the room that looks on the Pudong area from 10th floor and up
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LenaZhuang, E-Commerce Specialist at Sheraton Shanghai Hongqiao Hotel, responded to this review, August 24, 2012
Dear JanjaKostic,
Thank you for sharing your feedback regarding your recent stay with us. We are glad to hear you enjoyed your dinner at our Italian Restaurant Giovanni’s located on our 27th floor and found it convenient to go to the metro from our hotel.
Do watch out for more exciting restaurant and room promotions such as packages including free in-room internet.
We look forward to welcoming you back soon. Life is better when shared!
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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 17, 2012

Excellent staff but the hotel need to make major improvement if they want to compete with Renaissance. The building looks old and wall is dirty. The Internet connection is slow and gets disconnected frequently.

Try Renaissance next time.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LenaZhuang, E-Commerce Specialist at Sheraton Shanghai Hongqiao Hotel, responded to this review, August 24, 2012
Dear Masato,
Thank you for sharing with us your feedback regarding your recent stay with us. We are indeed making improvements to our facilities to better serve our guests. On going refurbishments in our guest rooms have affected internet signal in some areas. Our Front Office will pay more attention when arranging rooms during this period.
We apologize any inconvenience caused and look forward to welcoming back from you and wish you allow us to let you re-experience Sheraton Shanghai Hongqiao Hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 6, 2012

I stayed here 4 nights on business. Overall the hotel is a good standard, even if it is looking a little old and in need of a gentle makeover.
The important thing is that rooms are clean and always look inviting for travellers. And then there is the free rubber duck to float in your bath if you are so inclined and the complimentary slippers which were supplied daily. A nice touch is the complimentary newspaper Shanghai Daily in English hung on the outer door knob every morning.
Breakfast is fine without being fabulous, but the lounge food menu and drinks are not cheap. Paid £60 for 2 burger and chips and 3 cold drinks, Coke and local ginger ale.
Overall, very convenient for Shanghaimart expo and tower building, just 5 to 10 minutes leisurely walk away. Just dont be slow crossing the road because generally the cars do not stop for you on pedestrian crossings and if you wait for them to stop you will be there a long long time

Room Tip: Anything in the preferred guest range, above 10th floor. I stayed on 18th floor and no road noise to...
See more room tips
  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo
Top Contributor
75 reviews 75 reviews
70 hotel reviews
Reviews in 66 cities Reviews in 66 cities
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed August 3, 2012

Pros:

- Great breakfast buffet
- Attentive service
- Clean rooms and environment
- Accomodating hotel
- Not far away from SHA Airport

Contras:

- Not really centrally located if you often need to go to Shanghai central
- Service could be improved
- Rooms look tired (stayed in a suite) and would certainly need refurbishing
- Internet is not for free

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LenaZhuang, E-Commerce Specialist at Sheraton Shanghai Hongqiao Hotel, responded to this review, August 13, 2012
Dear Guest,
Thank you for sharing your feedback regarding your recent stay with us.
We are glad to hear you enjoyed your breakfast and found it convenient to go to the airport from our hotel.
We agree that there is always room for improvement, thus we conduct regular training for our associates and refurbishment plans are being implemented in phases.
For your next visit, you may want to try our Escape package that includes breakfast, use of internet, upgrade to a primier room and late check out.
We look forward to hearing back from you and wish you allow us to let you re-experience Sheraton Shanghai Hongqiao Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Shanghai Hongqiao Hotel

Address: No.5 Zunyi South Road, Changning District, Shanghai 200336, China
Location: China > Shanghai Region > Shanghai > Hongqiao
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Spa Hotel in Shanghai
#84 Business Hotel in Shanghai
#100 Luxury Hotel in Shanghai
#288 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sheraton Shanghai Hongqiao Hotel 4.5*
Number of rooms: 587
Official Description (provided by the hotel):
With a prime location in Hongqiao,the Sheraton Shanghai Hongqiao Hotel is ideally situated amidst the corporate business and consulate district as werll as two large exhibition centers:INTEX and Shanghai Mart.You will be greeted by friendly staff and the warm ambience,brought on by the refreshing Sheraton scent and the glittering chandeliers combined with exquisite oriental art pieces. ... more   less 
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Also Known As:
Sheraton Shanghai
Shanghai Sheraton

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