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“luxury hotels with excellent executive lounge” 4 of 5 stars
Review of The Westin Bund Center Shanghai

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The Westin Bund Center Shanghai
5.0 of 5 Hotel   |   No.88 Henan Middle Road, Bund Center, Huangpu District, Shanghai 200002, China (The Bund)   |  
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Special Price
40% off room rate
Ranked #23 of 3,734 hotels in Shanghai
Taipei, Taiwan
Senior Contributor
46 reviews 46 reviews
45 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
“luxury hotels with excellent executive lounge”
4 of 5 stars Reviewed November 28, 2013

The location is quite in the center of shanghai. If you utilize taxi quite an often, that's fine. if you would like to have subway, that's a little bit far from the station but you still could walk there in 10 minutes. The best thing for VIP in the hotel is the executive lounge. nice decoration and lots of food in the happy hour, even you have some and already full, some take them as a good dinner. The breakfast location is quite good with big space, but due to it's a popular hotel, so very crowded. Generally speaking, I prefer to stay here again and again.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, December 3, 2013
Dear Richard C,

Thank you for taking the time to review our hotel and for sharing your wonderful experience with us. We are very happy to know that you have truly enjoyed your stay and that our executive lounge offering made it even more memorable. We are even more delighted to know that you plan to stay with us again on your next Shanghai visit. Do let us know if we can be of any assistance to make your next stay even better. Stay well and we hope to welcome you back soon.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
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New York City, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 26, 2013

Truly special hotel in a great location. Easy to walk to Electronics shopping area, and the Bund. The view from our room was spectacular, and Westin has a way of making guests feel special. From the Ginger Tea in the lobby, to the amenities in the bathroom, and ever the desk is well appointed. They didn't miss a beat in this hotel. Oh, don't let me forget the umbrella in the closet. The bakery is amazing, and the staff was superb. We stayed using points and cash, and it was a wonderful 48 hours in Shanghai. The bed was heavenly too.

Room Tip: View of the Bund is key! Ask for a corner room.
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, November 28, 2013
Dear MyBigFatMouth,

Thank you for sharing your wonderful feedback regarding your recent stay with us and for giving us a full score. We are delighted to hear that you truly enjoyed our room facilities, service and location. We hope that you will once again make plans to visit Shanghai and look forward to welcoming you back to renew your experience at The Westin Bund Center Shanghai. Wishing you safe travels and stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 21, 2013

The Westin is one of the first five star hotels on the Bund. I've stayed here a few times over the years and have been rarely been disappointed. The service is top notch. At check-in, the counter staff were helpful and seemed genuinely glad to see me. The same friendly service was evident at the Niche Bar, the breakfast cafe and the concierge desk. To whomever is responsible for staff training-well done. The Niche Bar is comfortable and has excellent selection. It is also one of the few hotel bars in Asia without a horrible Filipino band. Instead, the sound system plays jazz classics at an appropriate volume.

The only negative was the breakfast. For such a big hotel, the selection was oddly limited and the egg station is way too small...they just couldn't keep up. It's a shame in a hotel this quality that the eggs station keeps trying to give customers pre-fried eggs that have sitting there for awhile. Finally, the volume of the recorded music in the cafe was deafening and kept getting louder as the number of customers increased. On my third day, the music actually drove me out of the cafe before I had finished. NOTE: I've run into this at other Westin hotels--notably in Delhi.

Room service was prompt and accurate, housekeeping unobtrusive and thorough and the room was very comfortable. The broadband was stable and fast.

I'll be back and I hope they improve the breakfast experience.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, November 24, 2013
Dear mmfirmin,

Thank you for sharing your recent stay experience with our friends on TripAdvisor. We are delighted to know that your return stays with us have always been a renewing one and very happy to know that our associates at Niche bar, reception and concierge desk have made it even better. Nevertheless, we are disappointed to hear that your experience had not been a most fulfilling one and we sincerely apologize for the shortfall in regard to breakfast offering and the volume level of our café’s background music. Your valuable feedback has been brought to the attention of our director of culinary and director of food & beverage to look into and improve. Again, we thank you for sharing your feedback with us. If there is anything we can do to further assist you on your upcoming visit, please do feel free to email us at: DutyManager-shanghai@westin.com

We wish you safe travels. Stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Weston, Florida
Top Contributor
51 reviews 51 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 17, 2013

I've stayed at this hotel for my third year in a row. I love the location. Great location to walk to to the YuYuen garden, the bund, etc. Great lobby, great lobby bar, good breakfast buffet, super sized rooms. Staff is very helpful. I will be back in business in Shanghai again and the Westin Shanghai at the bund will be my first choice again.
Oh yeah, they have these heavenly beds......they are amazing. Great shower and tub in the room too.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, November 20, 2013
Dear Don L,

Thank you for taking the time to review our hotel and for sharing your wonderful experience with us. We are very happy to know that you have been enjoying all your stays with us. We are even more delighted to know that you plan to stay with us again on your next Shanghai business trip. Do let us know if we can be of any assistance to make your next stay even better. Stay well and we look forward to welcoming you back soon. Safe travels.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
92 reviews 92 reviews
35 hotel reviews
Reviews in 47 cities Reviews in 47 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed November 14, 2013

We stayed in eth Westin for our last night of our China tour, the location is great to wlak out for Restarants, shopping, even Starbucks. We were upgraded to a corner suite with views over the Bund which had all business amenities and great bathroom

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, November 19, 2013
Dear john m,

Thank you for sharing your wonderful feedback regarding your stay with us. We are delighted to hear that you truly enjoyed our room facilities,view and location. We hope that you will once again make plans to visit Shanghai with your friends and look forward to welcoming you back to renew your experience at The Westin Bund Center Shanghai. Wishing you safe travels and stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Redding, Connecticut
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 11, 2013

The rooms were spacious...breakfast buffet strong...terrific workout room....and all the business amenities you need to include lots of "US plugs"....automatic internet connection, etc. Helpful staff as well being that you need so much assistance with ground transportation, etc. Definitely would stay there again. Not an outrageous price either.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, November 14, 2013
Dear elmjr525,

Thank you for taking the time to review our hotel and for sharing your wonderful experience with us. We are very happy to know that you have enjoyed your stay and that our room, breakfast and staff made it even more memorable. We are even more delighted to know that you plan to stay with us again on your next visit to Shanghai. Do let us know if we can be of any assistance to make your next stay even better. Stay well and we hope to welcome you back soon.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 8, 2013

I have lived there for 10 days, it was a very pleasant time.
good location , cheap food or fine dining, easily found nearby.
Shopping , close by.
Services, wonderful:
-Cleaners are amazing, they put 8 bottles of water instead of 6 in my room since I drank lots water.
-They folded my pjms.
-They placed things as the place I wanted.
-Called the reception, they called my last name before I spoke.
-Asked favours from reception, staff knew which room I lived.
Everything is just very easy.
Room is clean new nice .
It's a wonderful time indeed !

Stayed November 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WestinShanghai, General Manager at The Westin Bund Center Shanghai, responded to this review, November 12, 2013
Dear Reinn T,

Thank you for sharing your wonderful stay experience with our friends on TripAdvisor. We are delighted to hear that you had a renewing stay with us and appreciated our newly refurbished Crown Tower room, location and service. I would like to take this opportunity to thank you for choosing to stay with us and hope that you will again stay at The Westin Bund Center on your future visits to Shanghai. Wishing you safe travels and stay well.

Yours sincerely,

Andreas Trauttmansdorff
General Manager
The Westin Bund Center Shanghai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Westin Bund Center Shanghai

Address: No.88 Henan Middle Road, Bund Center, Huangpu District, Shanghai 200002, China
Phone Number:
Location: China > Shanghai > The Bund
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#11 Romantic Hotel in Shanghai
#12 Spa Hotel in Shanghai
#14 Family Hotel in Shanghai
#23 Luxury Hotel in Shanghai
#27 Business Hotel in Shanghai
#285 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Bund Center Shanghai 5*
Official Description (provided by the hotel):
Shanghai is a city with a colorful past, a fast-paced present and a promising future. It is a fascinating city for every visitor. The Bund is a collection of relics of the past that imbues Shanghai with its vigorous energy today. In the middle of this all is our hotel, The Westin Bund Center, Shanghai.On level one, we have our lobby lounge, Heavenlies, serving fresh coffee and beverages all day, and The Stage offering an all international buffet. Also located on level one is our fresh deli shop, Treats, which features delicious sandwiches and take-away beverages. On level two, we have our sleek bar, Niche, open in evenings, and our Italian restaurant, Prego, open for lunch and dinner. Finally, we have our specialty restaurant, Crystal Garden, on level five serving Chinese, Japanese and Thai specialties. Our Spa & Fitness facilities are spread out over level three and five, combined by a beautiful spiral staircase. For secretarial services, you can visit our business center on level three. We provide guests with complimentary high-speed Internet access throughout the hotel. ... more   less 
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Also Known As:
The Westin Bund Center Shanghai Hotel Shanghai
Westin Hotel Shanghai
Westin Shanghai
Westin Hotel Bund Center
Shanghai Westin

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