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“Good hotel perfect location- very helpful staff- good breakfast” 2 of 5 stars
Review of Okura Garden Hotel Shanghai

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Okura Garden Hotel Shanghai
4.5 of 5 Hotel   |   No.58 Maoming South Road, Huangpu District, Shanghai 200020, China (Huaihai Road)   |  
Hotel amenities
Ranked #48 of 3,976 Hotels in Shanghai
Certificate of Excellence 2014
Overland Park, Kansas
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
“Good hotel perfect location- very helpful staff- good breakfast”
2 of 5 stars Reviewed July 12, 2014

This hotel had a lot of good things about it. Two things got it two stars.

First, we requested a room with one bed. I went to Shanghia with my wife. We arrived at the hotel and all they had left was doubles. Even worse, the double rooms had small beds. Maybe a full, there was no way my wife and I could comfortably share a bed. Kinda puts a damper on the trip. I asked every night for the three nights we stayed at the hotel- never an open room with just one bed. I think it was because we booked as part of a group of 10 rooms and our group rate just wasn't enough money for us to get the bigger bed. Frustrating. Our group booking clearly stated we requested one bed.

The second reason for the low rating is less important. The rooms were a bit dated and so were the toilets. The TV's were updated and so was the décor but the night stand looked like it was from the '60s and the toilet had more buttons than the TV, kinda weird (Maybe it's a Japanese thing, that is the brand of this hotel chain.). The rest of the hotel was very nice and very up to date.

Breakfast was huge and really good. Make sure to book it as part of your stay. It's not that expensive to add onto the stay but it is expensive to just pay out of pocket day of. There was food from every part of Asia and all sorts of American and European breakfast foods.

180 RMB for a Taxi to the international Airport. Not bad at all. Super close to two different subway stations with different trains. You can quickly get anywhere.

  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this review, September 16, 2014
Dear guest, thank you for choosing Okura Garden Hotel (shanghai). About what you have mentioned on the website, we will pay great attention to the problem, and we will try our best to offer the best service in the future. Thank you again for your valuable advice to our hotel. We do expect to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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583 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Harrogate, United Kingdom
Top Contributor
129 reviews 129 reviews
37 hotel reviews
Reviews in 40 cities Reviews in 40 cities
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed July 11, 2014

We stayed here for the return to a shanghai after touring china and am pleased we didn't stay near the Bund again. The Bund has nice views but there isn't much going on! This is a much better location and this hotel is very well placed, with easy access to shopping, places to eat and drink. The hotel is a nice 5 star hotel with really good sized rooms, nice bathrooms. Didn't eat in the hotel at all other than my wife had a tea in the coffee shop which was an outrageous £8! Service was good, beds good, bathroom good and free wifi which wasn't a bad speed but in China speeds are not up to western standards so still pretty slow,. Good price we paid £100 per night room only but really nice rooms.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this review, August 13, 2014
Dear guest, thank you for choosing Okura Garden Hotel(shanghai), your evaluation and advice are very important to our hotel. We do hope that you can choose our hotel again, we will extend our sincere and warm welcome as always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manila
Top Contributor
77 reviews 77 reviews
70 hotel reviews
Reviews in 41 cities Reviews in 41 cities
129 helpful votes 129 helpful votes
4 of 5 stars Reviewed June 13, 2014 via mobile

Hotel is located in French Concession. Lobby is nice, breakfast buffet is great. Room service is nice but expensive. But room needs a major renovation. Very old side tables which is not pleasing to the eyes. Water pressure is good. Views are ok. Housekeepers are very efficient. Elevators are x6. Bellboys and doormen not ver friendly but housekeepers and service personnel are.

  • Stayed June 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this review, July 9, 2014
Dear guest, thank you for choosing Okura Garden Hotel(shanghai), your evaluation and advice are very important to our hotel. About what you have mentioned on the website, we will pay great attention to the problem, and we will try our best to offer the best service in the future. Thank you again for your valuable advice to our hotel. We do expect to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guangzhou
Senior Contributor
48 reviews 48 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 5, 2014

Okura garden been there since I start visit Shanghai many years back
Excellent location beautiful property just need upgrade and fine touch
Very good location near metro and close to anywhere in Shanghai city center
Can be still the best in Shanghai

  • Stayed May 2014, traveled on business
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this review, June 15, 2014
Dear guest, thank you for choosing Okura Garden Hotel(shanghai), your evaluation and advice are very important to our hotel. We do hope that you can choose our hotel again, we will extend our sincere and warm welcome as always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belfast, United Kingdom
Senior Contributor
41 reviews 41 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed May 31, 2014

The hotel would benefit from a gentle updating in some areas and perhaps a more determined effort in other areas.

My room was in better order than those of some of my colleagues.Breakfast was poor and the staff disinterested to attempt to improve the experience.

Dinner in the European restaurant on the top floor was excellent with an attentive staff. The bar on the top floor is a good spot for an hour or so.

Reason to go back? The top floor restaurant and bar and that's about all.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this review, June 6, 2014
Dear guest, thank you for choosing Okura Garden Hotel(shanghai), your evaluation and advice are very important to our hotel. We do hope that you can choose our hotel again, we will extend our sincere and warm welcome as always.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Senior Contributor
24 reviews 24 reviews
22 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 23, 2014

Having some business to attend to at the nearby Qantas offices last Friday (16th May), I decided on a late lunch at The Rose Cafe of the Okura Garden Hotel. The main reason for my choice was that I have enjoyed the hospitality of the Okura chain in Japan and was looking forward to more of the same in Shanghai. Sadly, I was disappointed! The Garden Hotel may have the "Okura" cachet but it certainly doesn't even attempt to reach the heights of decor, taste and service of the original.
Decor. The Rose Cafe is a sad, wilted old flower indeed. With no windows at all, the famed garden could be illusory. The decor inside is simply dated and the place has all the elegant ambience of an overly large Chinese cafeteria!
Taste. I earnestly kept trying all the dishes looking for some but found very
little.
Service. What service? The young waitress was not only linguistically challenged, she could barely utter a word in English, but she seemed handicapped in the personality department as well, with a cold stone face covering any human emotions. The worst part of the service, however, was the elderly restaurant manager, who should have known much better. What hope for the young if their elders don't lead by example? Nothing wrong with her English but it became clear from her behaviour at the end that customers weren't people to her but mere walking wallets and when they've paid up they cease to matter. She wasn't overworked but when I left there wasn't a smile, a word, a wave from her. Nothing. I don't expect servility, that never, but good old fashioned service? Yes! In an authentic Japanese Okura one would have been graced with honest, friendly, efficient service, and no servility.
To add insult to injury, the meal wasn't cheap either. Appetiser, main course, side salad, fruit platter, and double espresso; all washed down with bottles of Perrier and a playful but still jejune German Riesling - $AUD 250. Ouch! That, madam, should have been worth a smile, no servility ... just a token of friendly service!
I did go to complain to the hotel's duty manager. After advising him to have a chat to the restaurant staff on how they could improve their service manner, I concluded by saying that I didn't really care whether he took my advice or not because I never intend setting foot in the "Okura" Garden Hotel ever again.

  • Stayed May 2014, traveled solo
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this review, May 31, 2014
Dear guest, thank you for choosing Okura Garden Hotel (shanghai). About what you have mentioned on the website, We are very sorry about what have happened, We will pay great attention to the problem, Also strengthen our training level to the staff of “ROSE CAFÉ”. We will try our best to improve our service in the future. We would like to extend our sincerest apology to you, Thank you again for your valuable advice to our hotel, We do expect to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shenzhen, China
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 13, 2014

I found this hotel to be old, the "superior room" had older furnishing and a pretty small bed. Compared to other hotels at its price range and location it felt like it wasn't keeping up. I see someone else said the gym was unacceptable, I never made it in since they wanted to charge me 50 RMB to exercise. I travel extensively in China for business this was the first time I ran into this situation. The mind set at the front desk when I brought this up is that this is normal, rather than the exception which it is.

  • Stayed May 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this review, May 18, 2014
Dear guest, thank you for choosing Okura Garden Hotel (shanghai). About what you have mentioned on the website, we will pay great attention to the problem, and we will try our best to offer the best service in the future. Thank you again for your valuable advice to our hotel. We do expect to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Okura Garden Hotel Shanghai

Address: No.58 Maoming South Road, Huangpu District, Shanghai 200020, China
Location: China > Shanghai Region > Shanghai > Huaihai Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#20 Family Hotel in Shanghai
#45 Luxury Hotel in Shanghai
#47 Business Hotel in Shanghai
#50 Romantic Hotel in Shanghai
#198 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Okura Garden Hotel Shanghai 4.5*
Number of rooms: 485
Reservation Options:
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Also Known As:
Okura Garden Shanghai
Shanghai Okura Garden Hotel

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