I have never written a review before even though i've been a member for years. What prompted the review was the excellent service provided by the staff, especially by Mr. Feng.
At check -in, i had realized that I left my wallet in the cab. Mr. Feng went above and beyond his call of duty to help track it for me. Originally i was told that it's virtually impossible to recover it since the driver never gave me a receipt. Mr. Feng then proceed to review the image recorded by the camera out front and was able to make out the license plate number and cab company's name. He didnt just stop there as he went ahead to call the cab company for me to get me in touch with the driver. luckily i was able to recover my wallet thanks to Mr. Feng's for being proactive.
This is my third stay at the Okura and I have always found it to be clean and welcoming. Bathroom is nice, no leaks. One of the very few hotel that have the toilet seat warmer.
Garden path is nice for jogging, though short. but there are other parks nearby for the avid joggers.