We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Dreadful.. avoid” 1 of 5 stars
Review of Okura Garden Hotel Shanghai

Save Saved
You added Okura Garden Hotel Shanghai to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Okura Garden Hotel Shanghai
4.5 of 5 Hotel   |   No.58 Maoming South Road, Huangpu District, Shanghai 200020, China (Huaihai Road)   |  
Hotel amenities
Ranked #72 of 3,837 hotels in Shanghai
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
“Dreadful.. avoid”
1 of 5 stars Reviewed January 29, 2013

Dripping toilets, tiny beds, the staff behind the counter are just plain rude and arrogant. Standard room here means a small single bed, be careful of this when you book. Reception staff offer the chance to upgrade to a suite if you want a double bed. And now there's a gang of people in the room at past midnight trying to fix the toilet while I'd like to get some sleep. Never again !

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this review, December 28, 2013
Dear guest, thank you for choosing Okura Garden Hotel (shanghai), we are very sorry about the inconvenience that we have brought to you during your stay; we will try our best to improve our service in the future. We do hope you can choose our hotel again during your next visit to Shanghai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

489 people have reviewed this hotel

Traveler rating
    187
    249
    43
    6
    4
See reviews for
33
37
55
159
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
singapore
Senior Contributor
31 reviews 31 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed January 21, 2013

Stayed for 4 nights over last weekend.

Hotel is located a 3mins walk from the main shopping belt as you can see from other reviewers.

Check-in on last Thurs at 0900 was a little slow (must be a new employee) but things went like clockwork after that !! I did the check-in for 3 rooms.

My other guest checked the next day at 0900 and they did not have a room until 4 in the afternoon.

Rooms above 21st floor are accorded 5% discount at the hotel's shopping arcade.

Our room was very clean - housekeeping service was excellent.

TV was confusing as you need to go to the main menu to select either the chinese or english channels.

Love the shower - pressure was good and temp control was great.

The pillows were of the right "softness".

Breakfast - they served the best "wanton mee soup (without the wanton !!) North of Hong Kong !! The noodles were so crunchy - our party consisted of a Korean, an Indonesia and 4 Singaporeans + we all loved it. Each of us have several bowls each morning.

Lots of other food which should please everyone.

The Concierge recommended us the Congen Massage (around the corner - 3rd Floor in the shopping complex above Gucci). If you like a bone crunching time - ask for Number 10 (She is a 5 star masseur) - she will soothe away all your aches ! Our party of 4 all agreed their service was impeccable. Very clean place.

I forgot and left my watch on the table after the massage + they deliver it back to me within the hour. It may be a cheap Casio watch but we were greatly impressed they took the effort to please.

Bell Service was bang-on-time (I checked out at 05:15 and requested for bell service at 05:10) and they had a security on the ground time next to the guest lift throughout the night to ensure guests safety.

Check-out service was over in 3 minutes (this time I did the check-out for all 4 rooms).

Management's attention to details is very evident. Great job.

Highly Recommended !!!

Room Tip: Garden Room's view is great
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 19, 2013

Location was great, next to the best shopping area in shanghai. The room was clean and nice, a traditional 5 star hotel (not those luxury kind). The service and attitude from front desk wasn't great, but ok....

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this review, December 28, 2013
Dear guest, thank you for choosing Okura Garden Hotel (shanghai). About what you have mentioned on the website, we will try our best to offer the best service in the future. Thank you again for your valuable advice to our hotel. We do expect to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Siglistorf, Switzerland
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed January 13, 2013

Okura Garden Hotel Shanghai is highly recommendable. It is comfortable by all means. The service is in top. The view over shanghai is fantastic. In the hotel there are excellent restaurants. The atmosphere is nice and quiet.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this review, December 26, 2013
Dear guest, thank you for choosing Okura Garden Hotel (shanghai), our hotel is always committed to offer the best accommodation, best cuisine and best service to our guest. Your compliment is the best reward of our hard work. We do hope you can choose our hotel again during your next visit to Shanghai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boston
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed December 20, 2012

The Okura Garden Hotel is a lovely hotel overlooking a beautiful garden and in a great location in Shanghai. The property is beautifully maintained, comfortable, and the multiple restaurants provide a wide variety and very enjoyable.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basel, Switzerland
Top Contributor
117 reviews 117 reviews
64 hotel reviews
Reviews in 50 cities Reviews in 50 cities
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed December 20, 2012

The hotel is in a great location amidst impressive gardens. When I arrived early in the morning they had no record of my early check-in and initially told me I would have to wait until at least 10:00 as they were full. Fortunately though I had printed out my confirmation which clearly stated early check-in, and miraculously within 5 minutes they were able to check me in and provide an upgrade - so plus points for that. The provided room was very large and very clean, and the air conditioning/heating actually worked - a big plus compared to other hotels in Shanghai. The bathroom was also large and clean, although there was a slight smell of drains that permeated the space. The biggest downside with the room (is the bed, which is rock hard and very uncomfortable. The other negative of my stay is the quality of the room service food, absolutely the worst food I have tasted - generally swimming in oil, cold and served on greasy plates complete with finger marks, as well as being hugely overpriced.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 14, 2012

Stayed here for the first time this week, centrally located, good service and immaculate rooms . Don't miss the sky bar , has amazing views of the city . Downside is no Wifi in the rooms which I found ridiculous , had to go down to the lobby to check mails etc which wasn't really good . Would have expected this as standard as cant imagine a hotel not to have wifi in rooms.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Okura Garden Hotel Shanghai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Okura Garden Hotel Shanghai

Address: No.58 Maoming South Road, Huangpu District, Shanghai 200020, China
Location: China > Shanghai Region > Shanghai > Huaihai Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#66 Luxury Hotel in Shanghai
#70 Business Hotel in Shanghai
#257 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Okura Garden Hotel Shanghai 4.5*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Orange Marketing Services, Japan Co., Ltd., Travelocity, Tingo, Agoda, Otel, Hotel.de, TripOnline SA, Ctrip DaoDao, BookingOdigeoWL and Venere so you can book your Okura Garden Hotel Shanghai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Okura Garden Shanghai
Shanghai Okura Garden Hotel

Owners: What's your side of the story?

If you own or manage Okura Garden Hotel Shanghai, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.