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“Dreadful.. avoid” 1 of 5 stars
Review of Okura Garden Hotel Shanghai

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Okura Garden Hotel Shanghai
4.5 of 5 Hotel   |   No.58 Maoming South Road, Huangpu District, Shanghai 200020, China (Former French Concession)   |  
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Ranked #54 of 3,987 Hotels in Shanghai
Certificate of Excellence
Singapore, Singapore
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Dreadful.. avoid”
1 of 5 stars Reviewed January 29, 2013

Dripping toilets, tiny beds, the staff behind the counter are just plain rude and arrogant. Standard room here means a small single bed, be careful of this when you book. Reception staff offer the chance to upgrade to a suite if you want a double bed. And now there's a gang of people in the room at past midnight trying to fix the toilet while I'd like to get some sleep. Never again !

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this review, December 28, 2013
Dear guest, thank you for choosing Okura Garden Hotel (shanghai), we are very sorry about the inconvenience that we have brought to you during your stay; we will try our best to improve our service in the future. We do hope you can choose our hotel again during your next visit to Shanghai.
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634 reviews from our community

Traveler rating
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    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
singapore
Level Contributor
41 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
5 of 5 stars Reviewed January 21, 2013

Stayed for 4 nights over last weekend.

Hotel is located a 3mins walk from the main shopping belt as you can see from other reviewers.

Check-in on last Thurs at 0900 was a little slow (must be a new employee) but things went like clockwork after that !! I did the check-in for 3 rooms.

My other guest checked the next day at 0900 and they did not have a room until 4 in the afternoon.

Rooms above 21st floor are accorded 5% discount at the hotel's shopping arcade.

Our room was very clean - housekeeping service was excellent.

TV was confusing as you need to go to the main menu to select either the chinese or english channels.

Love the shower - pressure was good and temp control was great.

The pillows were of the right "softness".

Breakfast - they served the best "wanton mee soup (without the wanton !!) North of Hong Kong !! The noodles were so crunchy - our party consisted of a Korean, an Indonesia and 4 Singaporeans + we all loved it. Each of us have several bowls each morning.

Lots of other food which should please everyone.

The Concierge recommended us the Congen Massage (around the corner - 3rd Floor in the shopping complex above Gucci). If you like a bone crunching time - ask for Number 10 (She is a 5 star masseur) - she will soothe away all your aches ! Our party of 4 all agreed their service was impeccable. Very clean place.

I forgot and left my watch on the table after the massage + they deliver it back to me within the hour. It may be a cheap Casio watch but we were greatly impressed they took the effort to please.

Bell Service was bang-on-time (I checked out at 05:15 and requested for bell service at 05:10) and they had a security on the ground time next to the guest lift throughout the night to ensure guests safety.

Check-out service was over in 3 minutes (this time I did the check-out for all 4 rooms).

Management's attention to details is very evident. Great job.

Highly Recommended !!!

Room Tip: Garden Room's view is great
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
35 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed January 19, 2013

Location was great, next to the best shopping area in shanghai. The room was clean and nice, a traditional 5 star hotel (not those luxury kind). The service and attitude from front desk wasn't great, but ok....

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this review, December 28, 2013
Dear guest, thank you for choosing Okura Garden Hotel (shanghai). About what you have mentioned on the website, we will try our best to offer the best service in the future. Thank you again for your valuable advice to our hotel. We do expect to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Siglistorf, Switzerland
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed January 13, 2013

Okura Garden Hotel Shanghai is highly recommendable. It is comfortable by all means. The service is in top. The view over shanghai is fantastic. In the hotel there are excellent restaurants. The atmosphere is nice and quiet.

  • Stayed March 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ypwang, フロント オフィス マネージャー at Okura Garden Hotel Shanghai, responded to this review, December 26, 2013
Dear guest, thank you for choosing Okura Garden Hotel (shanghai), our hotel is always committed to offer the best accommodation, best cuisine and best service to our guest. Your compliment is the best reward of our hard work. We do hope you can choose our hotel again during your next visit to Shanghai.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
boston
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed December 20, 2012

The Okura Garden Hotel is a lovely hotel overlooking a beautiful garden and in a great location in Shanghai. The property is beautifully maintained, comfortable, and the multiple restaurants provide a wide variety and very enjoyable.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Basel, Switzerland
Level Contributor
186 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
4 of 5 stars Reviewed December 20, 2012

The hotel is in a great location amidst impressive gardens. When I arrived early in the morning they had no record of my early check-in and initially told me I would have to wait until at least 10:00 as they were full. Fortunately though I had printed out my confirmation which clearly stated early check-in, and miraculously within 5 minutes they were able to check me in and provide an upgrade - so plus points for that. The provided room was very large and very clean, and the air conditioning/heating actually worked - a big plus compared to other hotels in Shanghai. The bathroom was also large and clean, although there was a slight smell of drains that permeated the space. The biggest downside with the room (is the bed, which is rock hard and very uncomfortable. The other negative of my stay is the quality of the room service food, absolutely the worst food I have tasted - generally swimming in oil, cold and served on greasy plates complete with finger marks, as well as being hugely overpriced.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed December 14, 2012

Stayed here for the first time this week, centrally located, good service and immaculate rooms . Don't miss the sky bar , has amazing views of the city . Downside is no Wifi in the rooms which I found ridiculous , had to go down to the lobby to check mails etc which wasn't really good . Would have expected this as standard as cant imagine a hotel not to have wifi in rooms.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Okura Garden Hotel Shanghai

Address: No.58 Maoming South Road, Huangpu District, Shanghai 200020, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Former French Concession , Huaihai Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#19 Family Hotel in Shanghai
#52 Luxury Hotel in Shanghai
#52 Romantic Hotel in Shanghai
#57 Business Hotel in Shanghai
#191 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Okura Garden Hotel Shanghai 4.5*
Number of rooms: 485
Reservation Options:
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Also Known As:
Okura Garden Shanghai
Shanghai Okura Garden Hotel

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