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“A lovely hotel experience” 5 of 5 stars
Review of Okura Garden Hotel Shanghai

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Okura Garden Hotel Shanghai
4.5 of 5 Hotel   |   No.58 Maoming South Road, Huangpu District, Shanghai 200020, China (Huaihai Road)   |  
Hotel amenities
Ranked #72 of 3,837 hotels in Shanghai
boston
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“A lovely hotel experience”
5 of 5 stars Reviewed December 20, 2012

The Okura Garden Hotel is a lovely hotel overlooking a beautiful garden and in a great location in Shanghai. The property is beautifully maintained, comfortable, and the multiple restaurants provide a wide variety and very enjoyable.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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489 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Basel, Switzerland
Top Contributor
117 reviews 117 reviews
64 hotel reviews
Reviews in 50 cities Reviews in 50 cities
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed December 20, 2012

The hotel is in a great location amidst impressive gardens. When I arrived early in the morning they had no record of my early check-in and initially told me I would have to wait until at least 10:00 as they were full. Fortunately though I had printed out my confirmation which clearly stated early check-in, and miraculously within 5 minutes they were able to check me in and provide an upgrade - so plus points for that. The provided room was very large and very clean, and the air conditioning/heating actually worked - a big plus compared to other hotels in Shanghai. The bathroom was also large and clean, although there was a slight smell of drains that permeated the space. The biggest downside with the room (is the bed, which is rock hard and very uncomfortable. The other negative of my stay is the quality of the room service food, absolutely the worst food I have tasted - generally swimming in oil, cold and served on greasy plates complete with finger marks, as well as being hugely overpriced.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leeds
Senior Contributor
28 reviews 28 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 14, 2012

Stayed here for the first time this week, centrally located, good service and immaculate rooms . Don't miss the sky bar , has amazing views of the city . Downside is no Wifi in the rooms which I found ridiculous , had to go down to the lobby to check mails etc which wasn't really good . Would have expected this as standard as cant imagine a hotel not to have wifi in rooms.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Connecticut
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 9, 2012

When I come Shanghai which I do 4-5 times a year, I usually stay in Jing Jiang Hotel. Okura Garden Hotel is right across the street.  I like the Jing Jiang a lot. You can check my review about it.
This time I decided to try the more expensive Garden. The experience is not good.
The hotel lobby is a beautiful old building, used to be the French Club. Unfortunately the renovation of inside is unimpressive and tasteless. The furniture quality of lobby/reception area is low and uncomfortable, certainly not meet its 5 star ranking.
A three story open cafe behind lobby looks a bit better. But a few ugly food counters at the entry area are very obtrusive. The surrounding hallway aera has a few shops that all sell overpriced servileness. The decoration and display of the shops are disorder and tasteless, consistent to the overall setting of the hotel.
The room is a little of more satisfied, but not much. Furniture is better than lobby's. Bathroom is clean but very small. Here comes the worst part of the hotel: bed. The bed is very hard. Two small pillows provide little cushion.
The best part of the hotel is its location. The major part of the hotel was build in 80s of the last century. It was one of the 1st international hotels in shanghai since China opened its door. After an quarter of a century, it no longer deserves the top hotel rankings in Shanghai anymore. For those like its location, I think Jingjiang hotel across the street is a better chioce. It offers better hotel at lower price.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore, Singapore
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed November 9, 2012

The hotel was centrally located and in front of a big garden. Excellent service, immaculately clean room, centrally located and closed to where all the activities were. Beautifully-crafted architecture covered the hotel facade.

Easy walking distance to some very good western restaurants and bars. Subway station was nearby. A short taxi ride could bring you to almost anywhere in Shanghai.

Our clean and spacious room offered a panoramic view into the heart of Shanghai. The ambience of the hotel exuded a mixture of European and Japanese culture and feel. Overall, it was a comfortable stay.

  • Stayed December 2011, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sweden
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed November 2, 2012

Nice Clean Hotel in Ok area, lacks WIFI in Room, kind of old style but still clean and fresh. Is probably 15-20 years old. But Like I said still in nice shape. Beds are hard but ok. Sazanka Restaurant (Teppanyaki) upstairs kind of disappiontment. Orderd Shrimp and Scallops Dish, 1 shrimp 1 Scallop (Small) NOT appetizer, then they charge 600 RMB extra for just seating ??!!! for 4 persons so I paid 432 RMB (80 USD) for 1 Shrimp and 1 Scallop and some vegetables. Go around the corner insead were there are sevral great Japnese with nice big Toro steaks for less.
Its a pity as my Favourite restaurant in the world is Sazanka at Okura in Amsterdam. The skybar also is full of smokers wich make it smell like you know what. Go for Park Hyatt if you want a nice hotel in Shanghai or Les suites.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Niederdorla
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed October 23, 2012

I had reserved a normal double room but decided to upgrade to a suite, ie bedroom plus living room and bathroom. The Japanese receptionist handled my request very well and efficiently and I thought the price for the upgrade was reasonable. The concierge desk at the Okura is exceptionally well run, particularly bearing in mind that they are far more than luggage handlers, but handle the taxi organisation and restaurant bookings and such ancillary services.

This is in sharp contrast to the Chinese restaurant at the Okura where service is haphazard and suffers from the same lack of English language training that is so infuriating throughout all of Shanghai. The food is quite good however the service needs to be improved. Not so at the Japanese restaurant where both the food and service were excellent. However, the Okura is fantastically well placed in terms of exploring Shanghai's restaurants, being in the French Concession area. It is actually a better area than the Bund which also has a few good restaurants close by, however, a number of them are of the ultra haute cuisine variety. The Chinoise Story restaurant is just outside the Okura and is very good, but there is a huge choice of restaurants close by.

We had a stunning view from our room right across the garden of the hotel, so if the view is important to you ask for a garden facing room. The Japanese department store was not very interesting, quite a small choice. I made the mistake of buying mooncakes in the Japanese bakery which is not really reccommended. However, the cafe has a good choice of cakes.

One of the highlights of the room was the modern Japanese toilet which was brilliant I am thinking of installing one at home.

I sampled a massage which was OK, but here the hotel is a bit let down, the Spa is nowhere near the level of the Banyan Tree, but then few places are. The pool is just OK.

I thought the breakfast was very good indeed, a good chance to sample Japanese and Chinese varieties, however, the egg station is very well run too so westerners too will enjoy breakfast here. I like the general old world feel of the breakfast restaurant and the whole hotel.

Generally I really liked this hotel, the Japanese really manage it better than many other places and the location is fantastic. The concierge and reception are superb. If only service in the Chinese restaurant were a bit better.

Room Tip: Upgrade to a suite and get a garden facing room, the higher the better.
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Okura Garden Hotel Shanghai

Address: No.58 Maoming South Road, Huangpu District, Shanghai 200020, China
Location: China > Shanghai Region > Shanghai > Huaihai Road
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool
Hotel Style:
#66 Luxury Hotel in Shanghai
#70 Business Hotel in Shanghai
#257 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Okura Garden Hotel Shanghai 4.5*
Reservation Options:
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Also Known As:
Okura Garden Shanghai
Shanghai Okura Garden Hotel

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