I had reserved a normal double room but decided to upgrade to a suite, ie bedroom plus living room and bathroom. The Japanese receptionist handled my request very well and efficiently and I thought the price for the upgrade was reasonable. The concierge desk at the Okura is exceptionally well run, particularly bearing in mind that they are far more than luggage handlers, but handle the taxi organisation and restaurant bookings and such ancillary services.
This is in sharp contrast to the Chinese restaurant at the Okura where service is haphazard and suffers from the same lack of English language training that is so infuriating throughout all of Shanghai. The food is quite good however the service needs to be improved. Not so at the Japanese restaurant where both the food and service were excellent. However, the Okura is fantastically well placed in terms of exploring Shanghai's restaurants, being in the French Concession area. It is actually a better area than the Bund which also has a few good restaurants close by, however, a number of them are of the ultra haute cuisine variety. The Chinoise Story restaurant is just outside the Okura and is very good, but there is a huge choice of restaurants close by.
We had a stunning view from our room right across the garden of the hotel, so if the view is important to you ask for a garden facing room. The Japanese department store was not very interesting, quite a small choice. I made the mistake of buying mooncakes in the Japanese bakery which is not really reccommended. However, the cafe has a good choice of cakes.
One of the highlights of the room was the modern Japanese toilet which was brilliant I am thinking of installing one at home.
I sampled a massage which was OK, but here the hotel is a bit let down, the Spa is nowhere near the level of the Banyan Tree, but then few places are. The pool is just OK.
I thought the breakfast was very good indeed, a good chance to sample Japanese and Chinese varieties, however, the egg station is very well run too so westerners too will enjoy breakfast here. I like the general old world feel of the breakfast restaurant and the whole hotel.
Generally I really liked this hotel, the Japanese really manage it better than many other places and the location is fantastic. The concierge and reception are superb. If only service in the Chinese restaurant were a bit better.
Upgrade to a suite and get a garden facing room, the higher the better.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.