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“Some Rooms Nicer than Others” 4 of 5 stars
Review of Renaissance Shanghai Yangtze Hotel

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Renaissance Shanghai Yangtze Hotel
4.5 of 5 Hotel   |   No.2099 Yan'an West Road, Changning District, Shanghai 200336, China (Hongqiao)   |  
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Ranked #99 of 3,841 hotels in Shanghai
Warren, New Jersey
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Some Rooms Nicer than Others”
4 of 5 stars Reviewed July 29, 2013 via mobile

Recently stayed three different times. First room eas nice; second was an upgrade and very nice while last was just ok being much smaller and the bathroom tiles needing regrouping.
Breakfast buffet was quite nice but at $30-35 overpriced for those eating cereal or eggs, coffee and juice. But, if you haven't eaten in a few days, it's fine. I ate dinner (Chinese restaurant on 2nd floor) there one night and found it overpriced. There is an upscale mall very nearby with perhaps a dozen nice restaurants.

Stayed July 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceYangtze, Public Relations Manager at Renaissance Shanghai Yangtze Hotel, responded to this review, August 5, 2013
Dear valued guest,
Thank you for staying with us. Regarding your specific concerns towards our hotel, we are glad that you have enjoyed your stay, please note that our rooms differ in many ways which can give certain customers a better or worse experience when it comes to satisfaction, comfort, and of course price. We do not in anyway want to give the impression that our food warrants a high price, that being said when eating at one of our restaurants you are not only paying for the food itself but also the service we provide. Chefs, waiters, bellhops, and even navigators are at your hand to make your stay at our hotel an unforgettable one.Look forward to seeing you once again.
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340 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 16, 2013 via mobile

Had very pleasant stay here on first trip to China. From concierge to check in to breakfast, go out of their way to serve you. Found breakfast to be very good and was surprised at quality and selection. Hotel was close to office and I will definitely stay here again next time I am in Shanghai

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceYangtze, Public Relations Manager at Renaissance Shanghai Yangtze Hotel, responded to this review, July 18, 2013
Dear guest, we are honored to be your first choice when you travel to Shanghai. Our ideal location in Hongqiao is convenient for you to come from office and airport. Look forward to seeing you again soon!
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Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 8, 2013 via mobile

1. Apparently the mushroom was not washed thoroughly before cooking...
2. Bell boy hinted for tips after pulling the luggage into the room...
3. I found the long hair in the room toilet after check-in...
4. I threw the slippers into dustbin, apparently they were picked up & put into the slippers bag again...

  • Stayed July 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceYangtze, Public Relations Manager at Renaissance Shanghai Yangtze Hotel, responded to this review, July 18, 2013
Dear Sir/Madam,
Firstly, thank you for your kind patronage and for choosing our hotel, Renaissance Shanghai Yangtze hotel.
Thank you for your most valuable time and your sincere feedback.
Please be assured that your feedback has been shared with the hotel management and the relevant departments, we will do our utmost to improve and ensure that the same issues does not occur again.
Dear Sir/Madam it has been an honor to have accommodated you in our hotel and we are hoping for your return soon.
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Santa Clara, CA
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed June 23, 2013

I had come directly from the most fantastic customer service experiences I've ever had at hotels in both Bejing and Shenzhen, so my expectations were very high when I arrived in Shanghai. The customer service was consistently poor from every employee that I dealt with. The room seemed old and smelled like smoke even though it was a non-smoking room. The club food quality and variety was not good. I stayed here because it was close to my office, but I would not choose this hotel if I was in the area again. And funny enough, I didn't get a survey from the hotel (which is pretty standard nowadays) to share my feedback directly with the hotel! Housekeeping was great though, and the views are really nice.

Room Tip: club floor gives you nice views
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Conover, North Carolina
Top Contributor
140 reviews 140 reviews
30 hotel reviews
Reviews in 56 cities Reviews in 56 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed June 23, 2013

Spent five nights for a business trip with access to the Club Lounge. Main dining room, Chinese restaurant, and Club food were all very good, hot, flavorful with very good service. Buffet selections for all meals will satisfy any cultural/religious preference.

The maid service is outstanding. The room was sparkling clean every day. Air conditioning works almost too well - it can be a little noisy with higher fan settings. Feather pillows are excellent.

Rooms are very quiet with little noise through the walls or doors. Recommend a room on the 20th floor or above to avoid the street noise.

Would definitely return.

Room Tip: Ask for a room on a higher floor. If you're eligible, ask for access to the Club Lounge - a per...
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceYangtze, Public Relations Manager at Renaissance Shanghai Yangtze Hotel, responded to this review, June 24, 2013
Dear guest, thank you so much for your high recommendation. We are so glad you enjoy your business trip here with our excellent location in Hongqiao business area and fine service. Our award-winning Chinese Restaurant servers you indigenous Cantonese cuisines and look forward to your visit again soon.
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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 15, 2013 via mobile

Nice staff and very comfortable room - I stayed in a corner room on 24 which was light and had a great view. Also nice big beds with good comfort. I would recommend this hotel to all. The price is good compared to the standard

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RenaissanceYangtze, Public Relations Manager at Renaissance Shanghai Yangtze Hotel, responded to this review, June 24, 2013
Dear guest, thank you for your comment. It is our great honor to see you had a pleasant stay at our conor room to enjoy nice facilities and city views outside. Look forward to seeing you soon and wish you can discover something wonderful during your next trip.
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Los Angeles, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 31, 2013 via mobile

Great hotel w nice rooms and fantastic breakfast but it's not too close to anything so you have to take cabs everywhere. Thankfully cab rides in shanghai are super affordable and much more reliable and professional than in Beijing.

  • Stayed June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RenaissanceYangtze, Public Relations Manager at Renaissance Shanghai Yangtze Hotel, responded to this review, June 2, 2013
Dear guest, thank you for your comment. Renaissance Shanghai Yangtze Hotel is located in Hongqiao with top-class exhibition center and 2 large shopping malls nearby. For city scenic spots, you can take either taxi or subway which are convenient and fast. Reach to our Navigators for any inqury since they are the experts of local areas and will be definitely helpful.
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Additional Information about Renaissance Shanghai Yangtze Hotel

Address: No.2099 Yan'an West Road, Changning District, Shanghai 200336, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Hongqiao
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Romantic Hotel in Shanghai
#81 Business Hotel in Shanghai
#87 Luxury Hotel in Shanghai
#285 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Renaissance Shanghai Yangtze Hotel 4.5*
Official Description (provided by the hotel):
Located in the heart of Hongqiao, Shanghai upscale business district, Renaissance Yangtze Shanghai Hotel is your home away from home. Merely a walk away from top exhibition centers and close to major national and international corporations, it is strictly business blend with pleasure in the most convenient of ways. For meetings and conferences, the hotel offers 22 stylish function rooms, all equipped with the latest meeting solutions technology including a Grand Ballroom. Be it for business or pleasure, the hotel offers an impressive array of first-class facilities and inventive catering solutions. With 5 award-winning restaurants and 2 lounges, indulge yourself with gastronomic temptations ranging from classical Chinese cuisine to modern Western fusion. The Renaissance Yangtze Shanghai Hotel delightfully indulge every business and leisure guest in unparalleled stay experience by combining Savvy Service with a home away from home feel. ... more   less 
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Also Known As:
Renaissance Shanghai
Shanghai Renaissance

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