Wonderful hotel, great rooms with amazing panoramic views. Staff speak very good english, very helpful and pleasant. I needed to get an appointment with a skin doctor for a rash and the hotel put me in touch with SOS international (part of the service the hotel offers). I spoke to very helpful staff and also a doctor on the phone who referred me to an english speaking doctor in shanghai, all done so quickly, professionally and free. Excellent service. Also the concierge booked us acrobatics show tickets with ease. The spa was beautiful and the therapists, very skilled and professional, I had foot reflexology, I would recommend that. Also very comfortable beds and good food. Very high standards hotel.