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“"A very comfortable Stay"” 5 of 5 stars
Review of DoubleTree by Hilton Shanghai Pudong

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DoubleTree by Hilton Shanghai Pudong
5.0 of 5 Hotel   |   No.889 Yanggao South Road, Pudongxin District, Shanghai 200127, China (Lujiazui)   |  
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Ranked #63 of 3,960 Hotels in Shanghai
Certificate of Excellence 2014
Shanghai, China
1 review
“"A very comfortable Stay"”
5 of 5 stars Reviewed yesterday NEW

So my second Stay at Double Tree was again a very comfortable. Great Breakfast, very intently Staff. Nice spacious Rooms with great yiews. On my next Trip I'll stay again at Double Tree.
Thank you for a great time.

  • Stayed February 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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639 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
London, United Kingdom
Senior Contributor
49 reviews 49 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is on the edge of town and you will need taxi's or jump on the metro which is just down the road to get into the center of Shanghai. The rooms are very comfortable and modern with a comfy bed. The bathroom has a separate shower and bath tub and was very clean but I had an issue with the toilet which kept blocking but the hotel sorted it out. The only problem with the room is the fact that it is currently winter and the air conditioning only provides heat so the room would get incredibly stuffy. There was a note on the air conditioning controls saying if the room is to hot you have to turn off the A/c and open the windows to cool the room, I would not expect to have to do that in this standard of hotel! The air conditioning should supply hot or cold air to the customers request not what the hotel wants you to have! There were only about five English speaking channels on the TV which was disappointing. There is no free wifi in the rooms and it is extremely expensive if you pay the daily rate. There is free wifi in the lobby but it was very temperamental and slow. This was an ok experience.

  • Stayed February 2015, traveled on business
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here during a business trip and really liked the hotel. Spacious room and full breakfast buffet. Excellent hotel staff - was greeted with friendly smiles with each interaction. The metro station was about a two block walk from the hotel. Would stay here again if my travels take me back to Shanghai!

  • Stayed February 2015, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 1 week ago
Dear Rob C,

Many thanks for the review and 5 Stars! It was great to read "excellent hotel staff - was greeted with friendly smiles with each interaction." More importantly that you would stay with us again on your next visit to Shanghai. This is what we strive to achieve.

Come back soon!

Warm Shanghai Regards,

David Givens - General Manager
david.givens@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bracknell, United Kingdom
Senior Contributor
26 reviews 26 reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed in this hotel numerous times over the years and have always found it to be a pleasant experience. The hotel is as impressive externally as it is internally and I've always found the staff to be courteous and friendly. The Cantonese restaurant on the lower floor serves delicious food with very good service. The rooms are very comfortable with all of the amenities that you would expect although I did have to chuckle when I saw two gas masks placed on the shelf in the wardrobe - that's a first for me seeing such an amenity in a hotel lol. My only quibble is over £4 for a can of cola out of the mini bar is a tad extreme, but there are convenience stores across the road. Overall I'd thoroughly recommend this hotel for a comfortable and pleasant stay everytime

Stayed February 2015, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 1 week ago
Dear Nigel D,

Many thanks for the review and 4 Stars. Also thank you being a loyal guest. I was happy to see we have remained consistent in our service delivery over your many visits and you continue to find the staff courteous and friendly. Plus you have enjoyed our Chinese Restaurant which in my opinion is a hidden gem. And finally you are able to recommend our hotel. I can't ask for anything more.

BTW, the gas masks are actually required by the fire code. They give an additional layer of protection and safety in the event of a fire. We have them in each guestroom.

Come back soon!

David Givens - General Manager
david.givens@hilton.com
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Jakarta, Indonesia
1 review
4 of 5 stars Reviewed 3 weeks ago

Location is good, near metro station, room is clean, all staff is really friendly and ready to help, hotel facilities is ok so far but perhaps it will better if provide a live music or music instrument in the coffee shop in the evening. Overall, I can give my recommendation to stay in this hotel.

  • Stayed February 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 1 week ago
Dear FamHendra T,

Many thanks for the review and 4 Stars. I was happy to read you found the staff to be very friendly and ready to help. But my favorite part is your recommendation to stay in our hotel. That is what we hope to achieve.

Come back soon!

Warm Shanghai Regards,

David Givens - General Manager
david.givens@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed 3 weeks ago

Overall clean and well organised. Internet very slow but otherwise ok. Had better staying at other 5 star hotels like the SPG group. Food and staff members are very good and helpful. facility are good.

  • Stayed February 2015, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 1 week ago
Dear MoMunny100,

Many thanks for the review and 4 Stars. You hit all the high points, clean, well organized, food and staff members are very good, and you liked the facility. Fantastic!

Come back soon!

Warm Shanghai Regards,

David Givens - General Manager
david.givens@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Palo Alto, United States
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Unlike other Hotels in Shanghai, this hotel provides the best service... The check in/out process was very easy and fast. Everyone in the hotel is very polite. Employees would remember my preferences in the restaurants. It takes everyone's effort from the hotel to make my stay a fantastic one! Thanks again.

Room Tip: become a Gold member... you will be very glad. Almost everything is free if you are a gold member
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  • Stayed February 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doubletree_Pudong, General Manager at DoubleTree by Hilton Shanghai Pudong, responded to this review, 1 week ago
Dear Leon S,

Many thanks for the review and 5 Stars! Also thank you for being a loyal Doubletree guest and Gold Hilton Honors member. You said it all in the first sentence, ..:"unlike other hotels in Shanghai, this hotel provides the best service..." Your kind words are much appreciated. We work hard each day and hope to achieve your sentiments. I feel I have the best team in Shanghai!

Come back soon!


Warm Shanghai Regards,

David Givens - General Manager
david.givens@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Shanghai Pudong

Address: No.889 Yanggao South Road, Pudongxin District, Shanghai 200127, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#34 Business Hotel in Shanghai
#55 Family Hotel in Shanghai
#56 Luxury Hotel in Shanghai
#191 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — DoubleTree by Hilton Shanghai Pudong 5*
Number of rooms: 850
Official Description (provided by the hotel):
Close to Shanghai New International Exhibition Center, located in Lujiazui Business Center, the 47-story Jin Jiang Oriental Hotel (the formerly Sofitel Shanghai Jin Jiang Oriental Pudong) soars majestically over Pudong with convenient access to Shanghai CBD (central business district). The hotel features 850 tastefully designed rooms in West Wing and East Wing, 6 inspired restaurants, a health club, an in-door swimming pool, an out-door tennis court, and conference facilities for up to 600 delegates. X-Sensation, the famous revolving restaurant and bar is an ideal venue to entertain friends, family and business associates. With almost 10-year experience of professional service and kind atmosphere, this deluxe 5-star hotel offers great packages to ensure your next business trip is a fruitful one. ... more   less 
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Also Known As:
Sofitel Shanghai
Shanghai Sofitel

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