I stayed here during a recent business trip to Shanghai. Overall, it was a decent stay and for CNY 600 a night you certainly can't complain about much. The rooms are on the smallish size and somewhat spartan, but the property is clean and well maintained. I was on the 35th floor with a very nice view of the Shanghai skyline and riverfront. I also found the room to be very quiet, which was nice. On the negative side, the bed was very firm and I didn't sleep very well my first couple nights. I did enjoy that there was a selection of pillows of various firmness on the bed, but the mattress was just way too hard in my opinion.
The breakfast buffet was quite good and had a very wide selection, including both western and traditional Chinese items. The one thing it was a little bit lacking on was the fresh fruit. Most of the Asian buffet breakfasts I've encountered had a nice selection of fruit which I enjoy, but it was very limited here. Other than that I enjoyed the Dim Sum and other assorted Chinese items which were freshly prepared and quite tasty. There was also a nice selection of freshly prepared pastries.
Moving on to service. I wouldn't say it was "bad" as that certainly wasn't the case. However, by Chinese hotel standards it was just ok. I've stayed in many other Asian hotels where the staff was falling all over themselves when you asked for something, or even when you didn't ask for something. At the Atlantis they were mostly helpful when asked but didn't go out of their way otherwise. Again, for the price you can't really complain.
One "pet peeve" about my stay was the internet access. They require you to sign in using your room number and a password which is the last 6 digits of your passport number. Mine didn't work, so I called the number on the login screen for assistance. Unfortunately that number rang and rang and nobody ever answered it, so I called the guest service line and they insisted that everything was set up correctly and "there must be a problem with my computer." Grrrr...very frustrating. I was there on business and had a ton of work related emails to get through and I had never-ending problems getting online. Finally one afternoon I had a tech support person come up to my room to get me signed in but then I was back to the same frustrating drill the next morning. I really don't understand why they need to make signing into the internet so complicated! I hope management reads this and can find a better solution.
Overall, I would say this is a fine place to stay if you want a clean room at a reasonable price, but don't expect the level of service that you might find at some other hotels in Shanghai.
- Official Description (provided by the hotel):
- The Novotel Atlantis Shanghai is a 4 star hotel in the heart of Pudong, the financial centre of Shanghai. The first choice for a business trip, the Novotel is close to the Shanghai Exhibition Centre and offers conference facilities for up to 150 people.Ideal for a break in this cosmopolitan city, the hotel is a short drive from the Bund waterfront and legendary shopping along Nanjing Road. Enjoy a choice of four restaurants and three bars, an indoor swimming pool, health club and spa. Onsite parking. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Orbitz, ACCOR, Hotels.com, Priceline, Ctrip TA and Agoda so you can book your Novotel Atlantis Shanghai reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Novotel Atlantis Shanghai Hotel Shanghai
- Accor Atlantis Shanghai
- Novotel Shanghai
- Shanghai Novotel