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“Excellent Value & Location” 4 of 5 stars
Review of Novotel Atlantis Shanghai

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Novotel Atlantis Shanghai
4.0 of 5 Hotel   |   No.728 Pudong Avenue, Shanghai 200120, China   |  
Hotel website
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Hotel amenities
Special Offer
15% off+ Free Breakfast
Ranked #82 of 4,068 Hotels in Shanghai
Mumbai (Bombay), India
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent Value & Location”
4 of 5 stars Reviewed December 16, 2013

The service was great and location very convenient. Food selection for vegetarians was okay and the staff willing to help. English speaking staff was a great help. The breakfast was elaborate and with good selection. Overall the experience was very good. Checkin and checkout was smooth and the Le Club Accor membership benefits were excellent both on room rates and dining.

  • Stayed October 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Prakkash S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review, December 22, 2013
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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576 reviews from our community

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Styria
Level Contributor
14 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 5, 2013

We booked this hotel after comparing with others for our three day stoppover between two long haul flights. The hotel is relatively easy to reach by public transportation (Shanghai Metro M2 and than 1 stop with M4, Pudong Av.) from the airport. Pearl tower and finance district are within 30min walk or by Metro.
The rooms are in the upper levels of the buiding, great views included. Noise level was low, breakfast western and asian style. Would book again.

Room Tip: Corner rooms have windows in 2 directions, view to the bund or city available
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Mariacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review, December 9, 2013
Dear Guest,

Warmest greeting from Novotel Shanghai Atlantis!

Thank you very much for having taken the time to share with us your impressions about our hotel and our service.

I was delighted to read that you had a pleasant stay at our hotel. It is through feedback such as yours that we are able to adjust and better our services and facilities to meet the discerning needs of our guest.

Once again, thank you for your great support to Novotel Shanghai Atlantis! It is always a pleasure for us to be at your service and we all look forward to having the opportunity of welcoming you back to Novotel Shanghai Atlantis the next time your travels bring you this way.

With my very best regards,

Francis Goh
General Manager
Novotel Shanghai Atlantis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johannesburg, South Africa
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed November 21, 2013

I visited the official Novotel Shanghai spa for a Chinese massage. Half way through the massage session I was touched inappropriately and was offered a happy ending if I was happy to pay a good tip. This is not why I wanted to have a massage. For this very reason I did not go for a massage elsewhere as I believed that as the spa was based in the hotel that it would be reputable.

The fact that I was touched inappropriately and was made the offer for a little extra fun I walked out of the spa session and reported the incident to hotel management. My travel companion in the massage room next door had the same option on the menu and also walked out. The hotel handled the matter very professionally and was not aware that a brothel was being run under their roof.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Albertgerber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Daisy C, Public Relations Manager at Novotel Atlantis Shanghai, responded to this review, November 25, 2013
Dear Guest,

Warmest greeting from Novotel Shanghai Atlantis!

Thank you for your specific comments and I appreciate you writing to tell us what you experienced during your last stay with us. It will definitely help us to improve further.

I am truly sorry for the problems you encountered. Although the Spa is leased out and not managed by the hotel, the management will not tolerate this situation. I hereby copied this email to my Departmental Managers as well as the Government Authorities for their immediate actions. Please be rest assured that we have taken appropriate measures to address the problem and prevent future occurrence.

I would once again thank you and really appreciate your kind support to us, and definitely ensure you have a more pleasant stay in future.



With my very best regards,

Francis Goh
General Manager
Novotel Shanghai Atlantis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Atlantis Shanghai

Address: No.728 Pudong Avenue, Shanghai 200120, China
Phone Number:
Location: China > Shanghai Region > Shanghai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Family Hotel in Shanghai
#59 Romantic Hotel in Shanghai
#79 Luxury Hotel in Shanghai
#99 Business Hotel in Shanghai
#116 Best Value Hotel in Shanghai
Price Range (Based on Average Rates):
Hotel Class:4 star — Novotel Atlantis Shanghai 4*
Number of rooms: 303
Official Description (provided by the hotel):
The Novotel Atlantis Shanghai is a 4 star international hotel in the heart of Pudong Lujiazui, the financial centre of Shanghai. The first choice for a business trip, the Novotel is 7-minutes walk away from the metro, close to the Shanghai Exhibition Centre and offers conference facilities up to 150 people.Ideal for a break in this cosmopolitan city, the hotel is a short drive from the Bund waterfront and legendary shopping along Nanjing Road. Enjoy a choice of four restaurants and a bar, an indoor swimming pool, jacuzzi and fitness centre. Free WiFi throughout the hotel. Onsite parking is available. ... more   less 
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Also Known As:
Novotel Atlantis Shanghai Hotel Shanghai
Accor Atlantis Shanghai
Novotel Shanghai
Shanghai Novotel

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