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“Best Location Great Service” 5 of 5 stars
Review of Sofitel Shanghai Hyland

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Sofitel Shanghai Hyland
4.0 of 5 Hotel   |   No.505 Nanjing East Road, Huangpu District, Shanghai 200001, China (People's Square)   |  
Hotel amenities
Ranked #75 of 3,934 Hotels in Shanghai
4.0 of 5 stars 277 Reviews
Jakarta, Indonesia
Top Contributor
116 reviews 116 reviews
39 hotel reviews
Reviews in 44 cities Reviews in 44 cities
38 helpful votes 38 helpful votes
“Best Location Great Service”
5 of 5 stars Reviewed 2 days ago NEW

Located at the best area Nanjing road, once you step out of the lobby level one, you feels like in Time Square of Shanghai, anything can be find here, restaurants, plenty of shopping mall and if you walk to the right about 30 minute you be arrived at The Bund, walking to the right 10 minute there is subway, take the line 2 and stop at first station you will reach the Shanghai TV station Tower and can shop at the Superbrand Mall, very excited.

The Hotel Lobby is huge and fancy, elegant design, luxurious and quite. Very warm welcome from the front desk and super fast check in process. the room is huge and clean, complete amenities at the shower room, high speed of internet . the shower room is separate with bath tub, towels is fresh and clean, we can ask for the drink water bottle for free..

The concierge are very well known and very informative when we ask, speak very well English and friendly. all staff are very nice and help full. I strongly recommend for all traveler especially first time visit, Sofitel Hyland is the best chose

Yuyuan Garden is a bit far from this hotel, but for young peoples, you can walk about 45 minute
Its interesting to look but the snacks is expensive and not delicious at all.

we buy fruits and cake at Nanjing road , lunch at the shopping mall, all are over price. next day we ask the concierge about the location of local people have breakfast, lunch and dinner, and we got some fancy restaurants, the food is nice and inexpensive, 60% lower then eat at the food station shopping mall. there is a nice Noodle house or Dimsum near by Sofitel, walk to the left hand side , across the Hagen Dazz, there is small fruits store, go to next door and go up to second floor, sorry I forgot the name because is in Chinese character . Enjoy your holiday

Room Tip: Higher floor is more quite, but even thought we ask for non smoking room, the corridor still smell s...
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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277 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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Brisbane
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Nothing but praise for four-night stay in Sofitel Shanghai Hyland Executive Level room (as recommended by others on TripAdvisor!). Top marks and sincere thanks to hotel for
*early check-in at about 8am following overnight flight from London
*room quality and service
*exceptional buffet breakfast in Mosaic restaurant (look for extensive Chinese food section -- delicious!)
*Executive Level inclusions -- exceptional internet/computer facilities, nice lounge (which I used after noon checkout before departing for evening flight), and unmissable drinks/snacks session 6-8pm, you won't want dinner. Afternoon tea also, if you're interested.
* very helpful Concierge service -- get Hop-on-off bus ticket there (stops nearby), and book excursions for hotel pickup (recommend half-day water-village trip, which for three clients ended up as a car/driver/guide option not a bus)
* totally convenient location -- opens on to Nanking Road, and only about 10min walk in opposite directions to the Bund and People's Square.

Most of all, as a solo traveller I appreciated the security of staying at a top-notch hotel in a city of often-sophisticated scammers...

And a word on the dreaded tea ceremony scam -- which I was watching out for. I had a narrow escape from an episode starting when two well-dressed English-speaking young Chinese girls taking photos asked me to take their picture together then developed a conversation. They purported to be holidaying from elsewhere in China, staying with a sister, and claimed a friend attending a Canberra university. Then asked if I'd like to join them for tea at a nearby place recommended by sister... when we got there, luckily revealed in time as a potentially-outrageously-expensive scam. They were very convincing to get me that far!!

  • Stayed December 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Top Contributor
128 reviews 128 reviews
128 hotel reviews
Reviews in 107 cities Reviews in 107 cities
191 helpful votes 191 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Unlike most Sofitel worldwide, Sofitel Hyland Shanghaï is only rated 4 star. With this in mind, do not expect 5 star service or design and your stay will be more than fine.

The best points: location (although the rush and crowds of East Nanjing Road can soon become hassling), outstanding views from club rooms on upper floors (try to get a Puddong and Huangpu river view), great shower, lobby and common areas, diversity at breakfast and club lounge for generous evening snacks and drinks (staff constantly came with drinks and food), efficient and always willing to help housekeeping (we did not face any problem during the entire duration of our stay) .

The not so good points: except efficient housekeeping and pro active customer service, service overall is poor, especially concierge and all staff at breakfast on floor 2, club room is dated and really needs renovation, poor in room wifi signal, no pool in the hotel and pricey overall.

This is a solid 4 star hotel but somehow below usual Sofitel standards. Key areas of improvements include club rooms that need to be renovated, concierge and breakfast staff.

However, we had a good stay and I would happily recommend to book a club room for business or leisure trips to Shanghaï with no hesitation.

Room Tip: Club rooms are a must. Although they are dated, they afford great views and free access to a great c...
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  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

Stayed there during cold winter time in Shanghai. Staff could not speak English well, difficult when asking for assistance, they work like robot, without smile. Property looks nice, but below standard of Sofitel elsewhere. Breakfast was OK, but taste not so nice. Room is good with glass bathroom overlooking Shanghai. Too many offers from escort agency for ladies companion, I am sure it is done by people around the hotel.

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
1 review
2 of 5 stars Reviewed 5 days ago NEW

This is by far the worst sofitel i have stayed at. It's not on par with the general standard of sofitel.
- The staff looks not so professional, esp the front desk and lounge bar staff. poor english, bad attitude.
- The breakfast is below average. Same issue, staff is like factory worker, both manner and attitude
- the room is old, and it does not come with iron and iron boaord
- Club lounge staff is bad. I hope the GM of the hotel can read it and consider to fire all the staff and re-hire.

  • Stayed December 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 1 week ago

We have stayed in this hotel for 5 nights. This trip is to celebrate our wedding anniversary. The hotel has made specially arrangement after knowing it was our anniversary. They have upgraded our room, served us a chocolate cake and a bouquet of fresh red roses. The staff are friendly especially the chambermaid. They have made our stay a memorable one.
The hotel is located at a prime location. The lobby is at 2nd floor. 1st floor entrance is facing the famous Nanjing walking street. From the entrance, at your left-hand is towards people's park and right side is towards the Bund.
24 hours fast food restaurants i.e. KFC and Mac are near to the hotel
I'll stay in this hotel again when I'm back in shanghai and will recommend it to my friends as well.

Stayed December 2014, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sofitel Shanghai Hyland

Address: No.505 Nanjing East Road, Huangpu District, Shanghai 200001, China
Location: China > Shanghai Region > Shanghai > People's Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#40 Family Hotel in Shanghai
#62 Romantic Hotel in Shanghai
#66 Luxury Hotel in Shanghai
#68 Business Hotel in Shanghai
#205 Best Value Hotel in Shanghai
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sofitel Shanghai Hyland 4*
Number of rooms: 383
Official Description (provided by the hotel):
Sofitel Shanghai Hyland sits on Nanjing Road, in the city's commercial centre, making it a premier Shanghai hotel. This Central Shanghai hotel features 383 rooms including over 140 Sofitel Club rooms with access to the Sofitel Lounge. Additional facilities at our Shanghai business hotel include two restaurants, a coffee shop, bar, gymnasium, sauna, massage centre, and conference rooms for up to 400 delegates. Nearby attractions include The Bund, Peoples Square, and the Shanghai Museum. ... more   less 
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Also Known As:
Sofitel Shanghai Hyland Hotel Shanghai
Accor Shanghai Hyland
Sofitel Hyland Shanghai
Shanghai Sofitel

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