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“Luxury on Steroids” 5 of 5 stars
Review of Four Seasons Shanghai Pudong

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Four Seasons Shanghai Pudong
5.0 of 5 Hotel   |   No.210 Century Avenue, Pudong New District, Shanghai 200120, China (Lujiazui)   |  
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Ranked #8 of 3,977 Hotels in Shanghai
Clearwater, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Luxury on Steroids”
5 of 5 stars Reviewed November 1, 2013

This hotel is luxury magnified. The views are amazing, rooms spacious and service outstanding. Our rooms had floor to ceiling windows on 3 sides, providing a perfect backdrop for all of the high end furnishings inside. The bathroom had a floor to ceiling window that was upstaged only by the magnificent floor to ceiling calaccata marble, soaking tub, double sink and separate vanity. We were surrounded by the latest technology from automated shades, button reading light on upholstered headboard, and a tv within the mirror in the bathroom. The staff was ever present providing help before we even needed to ask. It seemed they all remembered our names as well as our preferences for food and sightseeing. We left feeling pampered and rested. We have stayed in many luxury hotels around the world but this one is by far our favorite. Having such an amazing place as a base during hectic days of sightseeing and shopping made Shanghai just that much more special. This hotel was a highlight of our trip to China.

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFourSeasonsPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review, November 22, 2013
Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were very satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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275 reviews from our community

Traveler rating
    209
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
  • French first
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NSW
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 30, 2013

all staf were courteous,but the breakfast staff went out of their way to ensure service was fast and we were made to feel special. A great hotel all round if i go back to Shanghai i will choose Four Season again.

Room Tip: there is building work going on close to the hotel which goes all night - ask for a room that is on...
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFourSeasonsPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review, November 22, 2013
Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were very satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 30, 2013

This hotel is fantastic, we checked in as a group and were all in our rooms within 10mins of arrival, rooms were beautiful with everything you could possibly need. They even put a book mark in my book as i had been using my boarding pass. Amazing attention to detail. Also in a great location. Thanks for such an amazing stay.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFourSeasonsPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review, November 22, 2013
Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were very satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 30, 2013

Excellent stay and service in Shanghai. The hotel is located in the financial district but close to the main attractions in the City. Spa was very good and the Concierge was extremely helpful in organizing our trip.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFourSeasonsPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review, November 22, 2013
Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were very satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
1 review
5 of 5 stars Reviewed October 27, 2013

VIP hotel, excellent services, comfort, nice area, good view, close to shopping and tourist area, I would like to thank the four seasons hotel management for the good service I found during my stay at the hotel

Room Tip: Rooms on the south is good
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFourSeasonsPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review, November 22, 2013
Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were very satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, Brazil
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 23, 2013

It's near of Pearl Tower, Financial Center and half hour to spend at Bund area (old and historic Shanghai). Employees are very polite, helpful and friendly. Everyone calls you by name and show attention for your stay at the hotel. The sector Concierge understands your profile in a few minutes of conversation offers excellent sightseeing tours and helping to give all the arrangements and bookings. All departments speak English. The architecture is modern and all spaces are very comfortable.
The Four Seasons Pundong Shangai was promoted at the top of my favorites hotels around the world.

Room Tip: Corner suites in front Century Avenue presents an amazing skyline!
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFourSeasonsPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review, October 24, 2013
Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were extremely satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Top Contributor
116 reviews 116 reviews
27 hotel reviews
Reviews in 50 cities Reviews in 50 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed October 14, 2013

Shanghai is a great city, vibrant, safe with lots to do and friendly people.
The Four Seasons Pudong is a gorgeous hotel with amazing views over Pearl Tower.
We had a Pearl Room on the 31st floor and opened the curtains to a stunning view.
The rooms are lovely, very comfortable and modern with every luxury you could need.
You must swim in the pool on the 41st floor, incredibly impressive. The James Bond movie, Skyfall does not do it's beauty justice.

The hotel staff were professsional, warm, friendly and always helpful. Nothing was too much trouble. Whilst we were staying I had a toothache and my husband needed a pharmacy. The hotel staff efficiently made a dentist appointment for me at a nearby english speaking dentist and provided me with a map and directions. They did the same for my husband directing him to an english speaking pharmacy and wrote the chinese for his medicine.

The food at the hotel was excellent, particularly the French restaurant. We had a lovely dinner and divine dessert. We loved the dessert so much that we returned again another night to have the same. The Chef is from a Michelin restaurant in France and it shows although the restaurant is not stuffy or overpriced.

It is easy to walk to shopping malls and the metro station from the hotel.

Overall, we loved our stay at Four Seasons Pudong. We were made welcome by all of the staff no matter which department. They were genuinely friendly and helpful and were happy to assist in all ways.

When we next return to Shanghai we look forward to returning once again to this hotel.

Room Tip: Stay in the Pearl rooms for an unfortgetable view.
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFourSeasonsPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review, October 24, 2013
Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were extremely satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Shanghai Pudong

Address: No.210 Century Avenue, Pudong New District, Shanghai 200120, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 3,977 Hotels in Shanghai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Shanghai Pudong 5*
Number of rooms: 187
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