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“above it, only the sky and the six stars it deserves” 5 of 5 stars
Review of Four Seasons Shanghai Pudong

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Four Seasons Shanghai Pudong
5.0 of 5 Hotel   |   No.210 Century Avenue, Pudong New District, Shanghai 200120, China (Lujiazui)   |  
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Ranked #15 of 3,928 Hotels in Shanghai
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Top Contributor
157 reviews 157 reviews
78 hotel reviews
Reviews in 78 cities Reviews in 78 cities
102 helpful votes 102 helpful votes
“above it, only the sky and the six stars it deserves”
5 of 5 stars Reviewed September 17, 2013

I am a long time traveller, whatever business or leisure, I love hotels and I consider myself an adequate and impartial judge for pros and cons about hotels in the world , or well I thought until I got for four days at Four Seasons Shanghai Pudong . This structure presumably quite new lies in the heart of Pudong financial district just a block away from the three highest towers of the town , two of them containing stunning hotels in which I previously stayed .
But here at Four Seasons Pudong things are taken to a level of service, customer's attention and satisfaction those are so exiquisite smooth and carefully that will leave you speachless.
this is without discussion the hotel with the best service I encountered in the last 5 years ( and believe me I have seen so may hotels in that period) , when you consider that you are in China where training people is not the easiest think to do, then you will come to the conclusion that this hotel is simply out of this world, It is impeecably managed at any position , rooms are gorgeous and with a bed that invites you to the best dreams, perfect lighting and electrical equipments, easy and logical in their use, astonishing room service (when you order in room dining they annouce you the exact time the food will arrive to your door) and room maintenance (My laptop screen was in a need of cleaning and the room maid left me a message with a complimetary cloth to clean it ) the pool area well, you have to look , wonderful and with saunas and showers treatments of original beauty
Camelia bar and restaurant , a sophisticated and elegant place where to cut off the bustle of the city, ambience and decoration simply stunning,even music played there is not obvious and underline their research for unparalleled quality
Staff, starting from the really elegant and charming Manager( a plause to him to be able to keep these unbelievable high standards) to the people at reception everyone offers a splendid
care to the customer.
The details of this wonderful mansions are endlessly long but all done with precise attention and in perfect timing
This is the best hotel you can dream of , it deserves six stars

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFourSeasonsPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review, September 27, 2013
Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were extremely satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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196 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
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New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 16, 2013

I was so fortunate to have the honour of staying with Four Seasons, for all of last week. It was my first time ever to China, and the entire staff at the hotel ensured my arrival was positive and comfortable. It is a one-year old property located in the heart of Pudong, just next to the International Commerce Centre but also conveniently located if you want to move about a bit, as was the case for me. Being in Shanghai for business, but then also being required to have meetings at a few other 5-star hotels throughout my week, I am thrilled to have chosen Four Seasons Pudong, to be my home for the week. And it sure did feel like home every night after long days of meetings in China and then settling in for my long nights of working while America was awake. First of all, the room was amazing. The technology was convenient and easy-to-use. The rooms are gorgeous and I wanted to move in! Outlets, lights, views, temperature, floor to ceiling (at least it felt like it, I am pretty sure it was) windows, iPod adaptors, it was fabulously convenient. The spa treatment might have been one of the best I've ever had fully relaxed and prepared me for a busy week ahead. The gym was so well equipped that I could (practically) do spinning (cycling) one day, run on the treadmill the next and then swim every day in the most tranquil setting overlooking Pearl Tower. Very peaceful. Room service and hotel restaurants are warm and inviting but most importantly - with fabulous food to back it up. Being new to China but then also with a full schedule, the bell staff were amazing too! Complimentary car service within 3 km, but full directions to get all of the above at my every whim: a red bull, directions to subway, called for taxi, their reminders to keep with me their taxi cards. It is clear their service is impeccable and they truly are taking the time to ensure every guest is having a positive experience and doing whatever they can to make it even better. But the thing is: it's a brand new Four Seasons in Pudong, with amazing quality all the way around, a staff that obviously cares, and so it's hard to improve on anything, but really nice to feel so well looked-after. And I am no one special - I was there a full week and witnessed the staff's attentiveness to every guest as I whizzed by. Well done, Four Seasons Pudong!

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFourSeasonsPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review, September 27, 2013
Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were extremely satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Top Contributor
73 reviews 73 reviews
55 hotel reviews
Reviews in 47 cities Reviews in 47 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed September 14, 2013

Epitomizing the "Four Seasons" brand, this hotel executes beautifully on every level. One night the club floor was full with the staff trying to accommodate everyone. Patiently waiting, who comes to recommend and pour the wine? The Hotel Manager! The attention to detail and service is outstanding. They made reservations for dinner and followed up to see how it went. So many hotels in China have the veneer of 5 Star, but this is solidly superior all the way through.
Proximity to the Metro is fine ,and the Shanghai metro is often the best way to travel.

Room Tip: Take the club floor and a river view if available. The club floor access just makes the stay easier...
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFourSeasonsPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review, September 27, 2013
Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were extremely satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations. I was happy to read your comments about our Executive Club lounge and the Wine Service you received.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 14, 2013 via mobile

I travel to china maybe four times a year working and have stayed in a great deal of the 5* hotels, however this one seriously impressed me, we were greeted from the car and walked to reception, they were professional courteous beyond what I can explain, the hotel design, room, facilities, cleanliness are all spectacular.. Food is a touch pricey but no more than you would expect for a hotel of this caliber... DEFINATELY the best hotel experience I have ever had

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFourSeasonsPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review, September 15, 2013
Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were extremely satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 13, 2013

Four Seasons Pudong is a beautiful hotel, and absolutely the best place to stay in this area of Shanghai. From the hotel's art collection, to the superb food and beverage, to the spectacular pool over looking the city... and of course the Four Seasons service to accompany it, no detail is overlooked.

Room Tip: Definitely book a room overlooking the TV Tower!
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFourSeasonsPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review, September 15, 2013
Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were extremely satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 12, 2013

I stayed at the Four Seasons Shanghai Pudong Hotel for 1 night on September 3. This is an excellent hotel with good location, fabulous view, modern rooms and decoration. Well equipped with impressive in-room safe and mini bar! Excellent services. The bell boys were very attentive, the receptionist was friendly and the concierge was informative. My stay at the hotel was too short (less than 13 hours) so did not get a chance to try the restaurant. Will definitely return!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFourSeasonsPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review, September 27, 2013
Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were extremely satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 12, 2013

The hotel is in a superb location - close to shopping and the TV Tower.

Checked in at late evening, and the view from my corner suite was stunning! The TV Tower was sparkling right in front of my window. Service was attentive, the concierge was informative and the in-room amenities were modern and classy!

Will deifintely return to this hotel!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFourSeasonsPudong, General Manager at Four Seasons Shanghai Pudong, responded to this review, September 27, 2013
Dear Guest,

Thank you so much for your time to share your feedback about your visit to the Four Seasons Hotel Pudong, Shanghai.

We are delighted to read that you were extremely satisfied with your stay, and that you were pleased with the services provided to you by our staff. Whatever success we achieve in meeting the needs of our guests is entirely due to the dedication and commitment of our people. The primary goal of all of us at Four Seasons is to provide our guests with the best possible service, and it is of course immensely gratifying to know when we have succeeded in meeting their expectations.

We have shared your comments with our team, please know that they mean a lot to us. We look forward to welcoming you back to Shanghai when your travels bring you back in our direction.

Kind regards,
Christian Poda
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Seasons Shanghai Pudong

Address: No.210 Century Avenue, Pudong New District, Shanghai 200120, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Lujiazui
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #15 of 3,928 Hotels in Shanghai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Four Seasons Shanghai Pudong 5*
Number of rooms: 187
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