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“Modern, new and so convenient” 4 of 5 stars
Review of Andaz Xintiandi Shanghai

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Andaz Xintiandi Shanghai
4.5 of 5 Hotel   |   No.88 Songshan Road, Shanghai 200020, China (Xintiandi)   |  
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Ranked #15 of 3,976 Hotels in Shanghai
Certificate of Excellence 2014
Singapore
Top Contributor
55 reviews 55 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
“Modern, new and so convenient”
4 of 5 stars Reviewed November 3, 2012

This is my 3rd stay at this hotel. Got the XL kingsize room. Very generous space with wrap around windows. Bed and pillows comfortable. Checkin smooth. Service at breakfast was not great. Staff not observant to notice only 1 table setting for 2 diners. Food was good though. Close proximity to xintiandi across the road.

Room Tip: Choose the XL kingsize rooms. Lots of space and not too far from elevators.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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287 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Hong Kong, China
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 29, 2012

First time here and I loved it! Great central location next to Xin Tian Di and subway. Can walk to plenty of shopping and food places. The service was top notch (thank you for finding and mailing me back my earphones, really appreciate it). The pool/gym/spa were lovely, food at the restaurant was excellent, and really appreciated the size of the room and bathroom. Best touch was the complimentary wifi. I don't like to support top hotels that charge for wifi as I think it is a basic right of any global traveler in this day and age. I whole heartedly recommend this hotel, I will definitely be coming back.

Room Tip: Ask for view of Xin Tian Di
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
87 reviews 87 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed October 28, 2012

One of the best hotel that I have stay. Located right next to Xintiandi and very easy to get around. Service at Front Desk and Housekeeping was good, but the service for breakfast seem a bit slow and not attentive. Room size is reasonable, but the room set-up and amenities is great. The only issue that we had encountered was the hand basin water drained seem a bit slow. Wifi, minibar (non-alcoholic drink) and the so call "Lounge" located right next to the Front Desk is free. Breakfast is served in 2 areas - Western and Chinese section, but the food varieties is average but sufficient. Definitely not value for money if you have to pay for it.

Room Tip: Higher floor
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LA
Top Contributor
153 reviews 153 reviews
26 hotel reviews
Reviews in 44 cities Reviews in 44 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed October 26, 2012 via mobile

There is no doubt that the location is excellent - right near Xiantiandi. Service is quite good and responsive..... but thr rooms are another story! No carpets, very light on amenities and generally a cold, stark feeling. The worst thing is the design of the buttons for lights and the curtains. Try picking the right button even in daylight without squinting to find the labels and you deserve a medal! I'd come back again mostly because of the location.

Stayed October 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Top Contributor
55 reviews 55 reviews
41 hotel reviews
Reviews in 19 cities Reviews in 19 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed October 22, 2012

I stayed at the hotel between Oct 17 and Oct 20 in room 2006.
The hotel's location is amazing. It is easy to navigate and you can get to anything seemingly within minutes (discounting the traffic jam, of course).
Around the hotel is XinTianDi for your shopping and food, Green Massage for massages and the shopping street is just around the corner.
The room is huge too. It was a lot of space for one.
The hotel, however, can come across over-designed and not too practical.
As you walk into the lobby, there are many distractions with art here, humans there. In the room, the basin and bath tub changes color for no reason.
I found it silly that, besides the door, there are no light switches to control the light. I stumbled into the room in darkness, feeling around the room for a switch and when I called down, I was told I'd find it in a drawer, next to the bed. When you need instructions to first find your lights and to keep your room lit, it becomes too much of a hassle.
Also, the aircon seems to go a little crazy. It was at the temperature I wanted, then it gets too warm, and back to OK again.
I also wish there was a choice of pillows, as I found mine too soft.
Still, the service at the hotel makes up for a lot.
I found the staff to be excellent - they all spoke excellent English (or attempted to) and seem to know the local areas very well. They were patient, efficient and always friendly.
Now that I know how the room works, I would return to the hotel the next time I'm back in Shanghai.

Room Tip: Room 2006 faced the Vuitton boutique, so the view is not excellent. Also, when checking in, ask the...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 20, 2012

Step outside the hotel doors to where it's all happening in the French Concession area of Shanghai. The Andaz is a funky but very stylish hotel. The rooms are spacious, very comfortable and beautifully finished with wooden flooring. The view from the floor to ceiling windows is fabulous.

I love colour and the hotel hasn't been afraid to use it, even in the bathroom - wow! The bath and hand basin made from, I presume, perspex, change colour at the press of a button, from red, to blue, to white, to green - the shower area of raw stone is elegant yet functional.

The breakfast area is cosy, which appeals to me, I only have toast for brekky and they have the very best sour dough bread I've ever had in a hotel. There is also a beaut outside dining area for the Summer months. I didn't eat at any of the restaurants, but my Chinese friend told me the Chinese restaurant was outstanding.

I stole into the gorgeous coffee shop called Eclair and bought one - dreams of childhood. They were so delicious I took a box home to Hong Kong for the kids next door.

The staff were most friendly, helpful and quite efficient.

My husband was on business in Shanghai and the hotel was well located for him, and for me - it was a great start to each day wandering through the French Concession and beyond.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Le Sentier, Switzerland
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 11, 2012

Cool hotel, great service, comfortable rooms, fantastic location! Loved it!
Andaz breaks down the stiffness you normally find in high-end hotels and brings a fresh and genuine approach that is most welcome! unfortunately my stay was too short and I couldn't try the restaurant but definitely will next time.

Stayed October 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Andaz Xintiandi Shanghai

Address: No.88 Songshan Road, Shanghai 200020, China
Phone Number:
Location: China > Shanghai Region > Shanghai > Xintiandi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 3,976 Hotels in Shanghai
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Andaz Xintiandi Shanghai 4.5*
Number of rooms: 307
Official Description (provided by the hotel):
The first Andaz in Asia is located in Xintiandi—a landmark entertainment area in the heart of downtown Shanghai, internationally acclaimed for its restored Shikumen architecture housing stylish restaurants, bars, and boutiques. Andaz Xintiandi, Shanghai is a short walk to the Metro and the prestigious Huai Hai Zhong Road, one of Shanghai’s premier shopping areas. The newly constructed 28-storey hotel features 307 spacious guest rooms measuring 41 square metres, including 47 premium rooms and suites ranging from 80–740 square metres, all with vibrant views over Shanghai and impressive LED lighting where guests can customise the colour to suit their mood. As in all Andaz hotels, non-alcoholic minibar drinks and snacks, local telephone calls and wireless internet access are complimentary. ... more   less 
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