I learnt from tripadvisor that this was the top restaurant in shanghai. We were in shanghai for a stop over for one night before our award flight back home to London.
It was a 20 rnb taxi ride to this spice lovers fantasy. When we reached the venue, we were escorted to the fourth floor of the building and given a ticket number. It was number 140 and the current number was 64. Which meant a waiting time of one hour!! We decided to take the gamble and wait. They have a massive waiting area. Almost the size of a good sized restaurant. Whilst waiting they serve us oranges, popcorn, free wi-fi, board games and they kept topping our orange juice glass and all our refreshments. They even had ipads to surf the net, play games, etc. Superb service so far.
Finally the wait was down to 45 minutes. Still amazed by the level of service and attention to details. Even each table had an ipads for entertainment for the kids.
Even without eating, I can say that this deserves to be the top restaurant in shanghai simply for its service.
Now for the food. Nothing more I can add to what's already been said about it in thus section. Exceptional. And the top notch service continued during the meal too. We received plastic covers for the mobile:-)phones, cloth for cleaning our spectacles, aprons, in the whole a truly magnificent service. A must do in shanghai and highly highly recommend it.
If you own or manage Hai Di Lao Hotpot, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.